Ann Hutchins
Ann Hutchins at Franklin Ford

Ann Hutchins

Service Advisor

Franklin Ford

175 East Central Street
Franklin, MA 02038

4.9
23 Reviews
4.9

23 Reviews

Write a Review

23 Reviews of Ann Hutchins

July 12, 2026

Dealership Rating
Employee Rating

Ann is wonderful about reaching out keeping customers informed. She's friendly, compassionate and knowlegeable More

by DONNAPULEO7
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2026

Franklin Ford responded

Thank you for the review, Donna! We're so glad Ann was able to assist you!

June 24, 2026

Dealership Rating
Employee Rating

Franklin Ford makes servicing the car easy with valet service when needed and regular oil changes at our home. Very convenient! More

by PSDORT33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Barone, Dave Sotherland , Zachary Davis

Jun 24, 2026

Franklin Ford responded

Thank you for taking the time to leave us a review! We are so glad that the team could assist you in the comfort of your home!

June 23, 2026

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Employee Rating

The service was Great. Nice people working at this location. I will recommend to others. More

by Stephongms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Fernandes, Eric Langmead

Jun 23, 2026

Franklin Ford responded

Thank you for trusting our team with your service needs!

June 21, 2026

Dealership Rating
Employee Rating

Kept me informed , Felt at times maybe we're making repair sound worse then it was More

by dob5610
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Barone

June 18, 2026

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Dave , the maintenance manager and Mike in Setvice. Department along with all the rest of the staff our undoubtably the best and that’s why I still purchased my carsat Franklin Ford More

by frankward27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Franklin Ford responded

Thank you for your kind words Frank! We will relay the kind words to the team and look forward to assisting you again!

June 17, 2026

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Employee Rating

Great service. Very knowledgeable staff, who are always willing to help. Will go there again More

by Elle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Franklin Ford responded

We are so glad that the team took great care of you Elle! Thank you for trusting us with your service needs!

June 17, 2026

Dealership Rating
Employee Rating

The customer service is exceptional. The owners should know George Manny and Ann are making my experience a pleasant one!!!!! More

by ECODYCAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Carr, Manny Fernandes

Jun 17, 2026

Franklin Ford responded

We will relay the kind words to the team! Thank you for taking the time to leave us a review!

June 15, 2026

Dealership Rating
Employee Rating

Went smooth enough, car was as expected from previous research Other than having to wait an extra day due to an illness at the dealership i got my car quickly More

by cmccoy7
Recommend Dealer
Yes

Other Employees Tagged: Ann Hutchins

Jun 15, 2026

Franklin Ford responded

Thank you for leaving us a review! We apologize for the delay and really appreciate your patience!

June 15, 2026

Dealership Rating
Employee Rating

Ann Hutchins is amazing! She even had the trucks picked up and delivered for us which is incredibly convenient. You will continue to have our business as long as Ann is handl More

by COLLEEN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Franklin Ford responded

Thank you for leaving us a review colleen! We will relay the positive feedback to Ann!

June 13, 2026

Dealership Rating
Employee Rating

The company more people like Ann very understanding what the customer needs make you feel right at home More

by fjohnson815
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 15, 2026

Franklin Ford responded

We are so glad that Ann has been very helpful! Thank you for trusting us with your service needs!

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