Ann Margaret Ross

Ann Margaret Ross is hands-down the BEST! Her customer service is beyond exceptional — she is warm, kind, empathetic, and unbelievably knowledgeable. Every single interaction feels effortless Her customer service is beyond exceptional — she is warm, kind, empathetic, and unbelievably knowledgeable. Every single interaction feels effortless because she truly listens, cares, and goes above and beyond to make sure everything is handled perfectly. Ann Margaret is the sole reason I continue to stay with this Mercedes dealership. She sets the gold standard for what customer service should look like and makes you feel genuinely valued and supported every step of the way. If you have the opportunity to work with her, don’t hesitate — she is an absolute gem. HIGHLY recommend! More

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5/5 stars! Ann Margaret at Mercedes-Benz of Naples is a TRUE GEM! I recently had the pleasure of working with her, and I was blown away by her exceptional custo Ann Margaret at Mercedes-Benz of Naples is a TRUE GEM! I recently had the pleasure of working with her, and I was blown away by her exceptional customer service, expertise, and warm personality. She went above and beyond to ensure I found the perfect vehicle, making the entire experience feel personalized and stress-free. If you're looking for a seamless, enjoyable car-buying experience, look no further than Ann Margaret! She's a shining star at Mercedes-Benz of Naples #MercedesBenzOfNaples #AnnMargaret #CustomerServiceGoals More

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Ann Margaret was absolutely divine to work with. She got the exact car I was looking for at the Price point I was looking for. She was quick & efficient and I was driving off the lot the next day wi She got the exact car I was looking for at the Price point I was looking for. She was quick & efficient and I was driving off the lot the next day with my Beautiful new car!!! I highly recommend her…The BEST!!! More

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My husband, myself and our daughter had an amazing experience with Mercedes-Benz of Naples. Josh was our salesman and he was extremely helpful in helping our daughter buy her first Mercedes. Josh was experience with Mercedes-Benz of Naples. Josh was our salesman and he was extremely helpful in helping our daughter buy her first Mercedes. Josh was very professional, knowledgable and really made the effort to make buying her car as smooth as possible, in fact everyone we worked with was super helpful and our daughter drove home in her dream car! More

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This place is a disgrace and embarassment to the Mercedes brand. The only thing thay exceeds their lack of ethics, is their lack of professionalism. They sales people will misrepresent a car with absolutley brand. The only thing thay exceeds their lack of ethics, is their lack of professionalism. They sales people will misrepresent a car with absolutley no shame or care for doing it which will later be unapologetically defended by their used car manager Dirtrod Rees. More

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Leased & purchased a Mercedes here. One of the benefits was being able to bring the car in for a free car wash. Stopped by in February and was told they decided to stop offering car w One of the benefits was being able to bring the car in for a free car wash. Stopped by in February and was told they decided to stop offering car washes in February because of Covid even in your bought the car at MB Naples . Prior to February it wasn't a problem. More

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Friendly staff,very professional and great customer service.. my sales representative was extremely helpful and listened to my concerns. Very happy with my new lease service.. my sales representative was extremely helpful and listened to my concerns. Very happy with my new lease More

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We stopped into your dealership in search of leasing car. Everyone we encountered was professional and very pleasant. We did not feel pressured for leasing car. Your team has great customer service skills. Everyone we encountered was professional and very pleasant. We did not feel pressured for leasing car. Your team has great customer service skills. More

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David, Jackie and Anne are the best. We love our AMG C65 and Naples MB! We look forward to our next purchase . Highest grades on all measures. and Naples MB! We look forward to our next purchase . Highest grades on all measures. More

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I purchased my 2017 E350 from Ms. Anne Margarite last December. The process was such a pleasure unlike most car purchase experiences. Anne has made the service experience just as easy for my husband an December. The process was such a pleasure unlike most car purchase experiences. Anne has made the service experience just as easy for my husband and I. More

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