Ann Smith

I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi(roughly $7K repair) I notified the dealership immediately and requested that the vehicle be repaired(as required by Illinois law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note for a car I cannot use. I am sharing this experience so other consumers can make an informed decision. More

Report | Print

Jordan was great to work with. He was not pushy at all and explained everything very detailed He was not pushy at all and explained everything very detailed More

Report | Print

Jordan Kabranov was great from start to finish - I would highly recommend him to anyone who is looking for a car highly recommend him to anyone who is looking for a car More

Report | Print

Shout out to Cesar for helping me find my daughter a car. Cesar costumer service was top notch, you dont find that very often. What I loved most about this dealership everyone we encountered from manger to f Cesar costumer service was top notch, you dont find that very often. What I loved most about this dealership everyone we encountered from manger to finance where not pushy but very easy going, they really make you feel welcomed. We left with a good deal and something affordable and reliable my daughter can drive. I highly recommend this location ask for Cesar and tell him Cindy and Alazae sent you. Thank you again to everyone in this dealership and keep up the goodwork. More

Report | Print

By far the greatest experience I’ve had purchasing a vehicle!! The entire staff was personable and kind. Mike S. is committed to helping customers find their dream car, while providing extraordinary cus vehicle!! The entire staff was personable and kind. Mike S. is committed to helping customers find their dream car, while providing extraordinary customer service and knowledge on each and every vehicle. Napleton’s Valley Hyundai will work with you and for you. I’ll be referring all of my friends and family. Thanks again! More

Report | Print

one star because zero isn't an option. Had a deal in place and a time to pick up the set. we already had a bank check and insurance done for the car. what did they do instead of prepari Had a deal in place and a time to pick up the set. we already had a bank check and insurance done for the car. what did they do instead of preparing the car for delivery? they sold it to someone else who was willing to pay more. Do NOT do business with this dealershi, they can't be trusted. More

Report | Print

Bought a used car and our sales person, Batoul was so kind. When we went to pick up the car and BUY it, we discovered the used car rep attached a lowjack and attached it to the price of the. we were ne kind. When we went to pick up the car and BUY it, we discovered the used car rep attached a lowjack and attached it to the price of the. we were never made aware that they were attaching this to the car. Eventually the used car manager agreed to take price off and give us a year of service. When we arrived at the dealership and had given them the check, the manager again tried to tell us that we could pay $400 for the "free" year of service or we can schedule another trip to the dealer to have the lowjack removed. This dealer is an hour from our house. We were extremely mad because had they explained that we can have the low jack removed we would have come the nextorning to buy the car once the low jack was removed. After my husband and I were ready to take our check back and walk away, did they agree that we did not need to have the low jack removed. I found the fact that they installed something and then tried to con us into paying for it shady. More

Report | Print

This was the worst dealership I dealt with when looking for a new car. Understating the price and lying to your face. Go anywhere but here for your nectar new car. for a new car. Understating the price and lying to your face. Go anywhere but here for your nectar new car. More

Report | Print

Jordan was extremely knowledgeable about his product and carrying about what our needs and demands are. He made the process easy and flawless. carrying about what our needs and demands are. He made the process easy and flawless. More

Report | Print

Friendly personnel. Courteous service. Love the Gong, after the sale! Better than ring da bell! Courteous service. Love the Gong, after the sale! Better than ring da bell! More

Report | Print