Anne Monroe | Page 3

Great service no problems always a pleasure Always very pleased with the service provided by Gateway now problems easy and easy out would highly recommend pleased with the service provided by Gateway now problems easy and easy out would highly recommend More

by bkm79 Verified Customer Verified Customer

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Great dealership, they were on point in the whole process. The sales guy was not too pushy which I liked. Would recommend to family and friends. process. The sales guy was not too pushy which I liked. Would recommend to family and friends. More

by ERIC@RIDERMOBILITY.COM Verified Customer Verified Customer

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Dishonest and Poor customer service When one buys a used car it is normal to have your mechanic look at it. I was/am interested in a rav 4 that they have. They have had it now for a m When one buys a used car it is normal to have your mechanic look at it. I was/am interested in a rav 4 that they have. They have had it now for a month and when they first got it they were off my price by $900 they refused to budge on the price, Ok that is fine and I can understand that. I then got a truecar offer for the price that I was looking for from them great! I went to the dealership to do a quick test drive and to arrange for my mechanic to look at the Rav4. It was agreed upon that the next day I would take a half day off of work and one of the dealership sales people would go with me to take it to my mechanic great that works well for me and all is going well. Then at 10:00 at night I get this email. " Dear Patrick, Just FYI... We will not be able to take the vehicle to your mechanic. However my manager is willing to put it in writing for you, upon your mechanic's inspection you will have 3 days to bring it back... let me know if that will work for you... respectfully Thanks! Customer Relations Manager Gateway Chevrolet (623) 932-4389" even if they gave it to me in writing that I could return it there would still be the sunk costs that I would not get back that would amount to over $1000 and I do not trust them to keep there word with something big as they can not keep it with something small. I know in the response to this they are going to say they do a 171 point inspection. Well Sorry your goal is to sell the car and make money not protect the buyer so you are not objective in that inspection. Do not purchase from them! Also there Doc fee is ridiculously high. Update: I got a call from Robert Revere who is the manager for the new car sales as a result of this review. He allowed the original arrangement of having my mechanic look at the car. It should not be a fight to have a used car looked at. It is the second most expensive purchase made by most people. My mechanic said it looked good. I was ready to purchase at the agreed upon true car price. They had there gateway value package that is an add on to a car. It includes window tint (that was not needed for the car and some cosmetic items I do not care about) They refused to remove these add on that I did not want. They also had a window etching (VTR) that I did not need and does nothing that I asked to be removed and they would not do that. As the Rav4 was a good price I was willing to compromise and leave the VTR for 229 of pure profit as you can get the same thing online for $20. The manager of used cars came out and told me that it was his intention to market cars in such a way that they could not sell the car at the advertised price and that he had to sell the add on package to make a profit. This is called bait and switch it is illegal. Omar the sales guy did his best and it was not his fault that his management is practicing deceitful practices. More

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buyer beware UPDATE 6/09 still haven't changed my mind....do not do business with gateway. I still have unanswered questions. they didn't explain their ads or h UPDATE 6/09 still haven't changed my mind....do not do business with gateway. I still have unanswered questions. they didn't explain their ads or how they financed. that's the biggest thing...if you have a pre-approved loan from your financial institution, they ignore it. the title of this review says it all. buyer beware. or...go at your own risk. they are hard of hearing and do not listen to you. I will never buy a car in this state...Arizona again. More

by maddogdiddit Verified Customer Verified Customer

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