Annette Mattocks
Annette Mattocks at Bob Rohrman Toyota

Annette Mattocks

Customer Relations Manager

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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17 Reviews
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17 Reviews

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17 Reviews of Annette Mattocks

March 18, 2023

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Is always a good experience and fast service, I have no complaints so far, is always clean and organized place. More

by BOBF98039
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 19, 2023

Bob Rohrman Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 27, 2023

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They took away the good coffee machine once Bob died. They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my r More

by NotEasilyFooled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2023

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 02, 2023

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Employee Rating

I took my cars for service since 2017, service dept. Will change your oil, courtesy check around of the vehicle and carwash, I liked the the way it was before when at the End of the inspection, you rec More

by 111968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson , Don’t know the names, but cashiers and pets department are courteous too.

Feb 02, 2023

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

January 03, 2023

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Excellent good workmanship. Good attitude. Prices were normal. Easy accessibility. If I needed a car to drive around while they were servicing my car they would loan that to me More

by Rtmcquin😄😄n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 23, 2022

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We brought our 1st Toyota Siena in 2011 & 5 since then! !! We have been happy with all of them because of this dealership More

by KWDJAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson, Ben Streitmatter , Sonya Johnson, Mason Schutz, Chuck Austin

Nov 25, 2022

Bob Rohrman Toyota responded

It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we've met your expectations. Thank you for choosing Bob Rohrman Toyota; we look forward to having you as a valued customer for many years to come. Congratulations on your new purchase!

November 17, 2022

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Employee Rating

Chuck is always awesome to work with! The whole Rohrman team is great. Only place to buy a Toyota! More

by jkl.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2022

Bob Rohrman Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2022

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Mariah took exceptional care of me while my truck was serviced. Everyone else was also very professional. More

by Nwtn_gl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mason Schutz, Mariah

Aug 25, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 02, 2022

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Employee Rating

The employees were really nice and helpful. They did a quick and excellent job. I was satisfied with the work More

by CLAUDIA.COMUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: ZAC KINCH, Daniel Comus, Stone Dalton, Larry Thompson, Ben Streitmatter , Brock Odle, Mason Schutz, Drew Vance, Jayden Walton

Feb 02, 2022

Bob Rohrman Toyota responded

Thank you, Claudia. We appreciate your business and our team looks forward to serving you again soon!

October 10, 2021

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Employee Rating

We always have a great experience with Rohrman. Larry has found the vehicles we need and reached out to us. More

by mennenshirley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Rainford

Oct 10, 2021

Bob Rohrman Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Larry, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 17, 2021

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Employee Rating

GREAT VISIT. SERVICE WAS DONE IN A TIMELY MANNER. GREAT PLACE TO HANG OUT AND WAIT FOR MY VEHICLE. I WILL VISIT AGAIN SOON. THANKS More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Ford, Jayden Walton

Jun 17, 2021

Bob Rohrman Toyota responded

We appreciate your business, Barbara! Our team looks forward to serving you again soon!

1

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