Annette Percival | Page 4

Expected more from a luxury car dealer. This was a used car dealership experience at best. Price negotiations all over the place. Was going to walk at least 4 times. Alot of wasted This was a used car dealership experience at best. Price negotiations all over the place. Was going to walk at least 4 times. Alot of wasted time. Little respect for my time. Sales rep was good but lost credibility as my interface based on games being played on price negotiation. SHOULD HAVE BEEN DONE and Out first afternoon. Took all day next day and most of day after that. Low ball on trade in. I should have waked then. Blamed low trade in value on prior dealership which I have a 15 year relationship with. All discredited by me with follow up as justification for low offer. Not starting off on a good foot with Parks compared to Lexus. We do not have high expectations from service dept going forward based on poor initial sales experience. XPLAN discount not represented in any negotiations. $2000 credit represented as something else. Price kept changing after agreed upon 10 hours before. At least 4 more price changes after agreed price. Price fluctuation was blamed on worksheet and this WAS NOT HELPFUL. Blaming the price sheet was NOT confirming. Delivery was not enjoyable as negotiation was such a debacle. Promised home delivery did not happen. Promised full tank of gas and had to ride with sales person after dealership was closed to fill up gas across the street after delivery. Car was washed but not clean. Windows smudged like a dirty rag was wiped quickly over them. Highly skeptical that Ceramic coating protection ($1800) was actually done. Paperwork "signing" that was to take an hour and took 5 hours. Orientation was rushed and frankly my wife and I were done by then on what was expected and promised to be a pleasant experience. Would avoid going to Parks to purchase another car. More

by RABASCAL Verified Customer Verified Customer

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Manny was helpful getting my car and everyone on the team was nice. I was explained clearly how to make my payments since this was my first time financing. Manny explained all the features in my car and how was nice. I was explained clearly how to make my payments since this was my first time financing. Manny explained all the features in my car and how to set up everything to my liking. When I get my next car it’ll be through Lincoln Longwood More

by TCAIN20 Verified Customer Verified Customer

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Went in for an oil change at Parks of Lincoln for our MKX. The service team and the techs were great through the process in scheduling to completing the service needed. Great customer service as always. MKX. The service team and the techs were great through the process in scheduling to completing the service needed. Great customer service as always. I only buy our Lincoln's from Park's Lincoln. More

by cole211014 Verified Customer Verified Customer

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Looking good in the neighborhood/// great design on your new show room//and of course the the employees are awesome new show room//and of course the the employees are awesome More

by PHENDER49 Verified Customer Verified Customer

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Happy with the car. Very happy with the car,very happy,happy with the car. Very happy with the car,very happy,happy with the car. More

by FLORIDACARL74 Verified Customer Verified Customer

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