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Anthony Baca

Overview Reviews (207)

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Anthony Baca

Anthony Baca | Page 12

Service Manager

Lexus of Santa Fe

6824 Cerrillos Road
Santa Fe, NM 87507

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4.9

207 Reviews

Overview Reviews (207)

Dealership Experience

7 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

Languages Spoken

English

4.9

207 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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207 Reviews of Anthony Baca

June 01, 2024

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Employee Rating

I usually don’t have a bad experience with them however, this time they had my friend waiting for two hours wouldn’t give a Loner on the phone called the lady Was rude and hung up on me this time they had my friend waiting for two hours wouldn’t give a Loner on the phone called the lady Was rude and hung up on me More

by Jenn

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 18, 2024 -

Lexus of Santa Fe responded

Jenn, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered while having to wait. I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provide d. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Josh Welch General Manager jwelch@group1auto.com

May 31, 2024

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The dealership is 40 miles from home and everyone is so friendly and accommodating. I call Brandon when my car needs service and he is awesome! friendly and accommodating. I call Brandon when my car needs service and he is awesome! More

by Jortega

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Brandon Gray

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Jun 02, 2024 -

Lexus of Santa Fe responded

Hello Jortega, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 24, 2024

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The man I worked with was very professional. satisfied except the car interior was not cleaned satisfied except the car interior was not cleaned More

by Penne

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Recommend Dealer

Yes

Other Employees Tagged: Branden

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May 25, 2024 -

Lexus of Santa Fe responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 18, 2024

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Service agent was friendly and professional. Work was completed on time and efficiently. Discount was accepted without hassle. Work was completed on time and efficiently. Discount was accepted without hassle. More

by jinxandbruce

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 22, 2024 -

Lexus of Santa Fe responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 11, 2024

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Employee Rating

The service technician was extremely polite, knowledgeable and professional. He kept me informed of progress and estimated completion and the work was completed on time. knowledgeable and professional. He kept me informed of progress and estimated completion and the work was completed on time. More

by Top 10 Sotheby’s Broker Team Nationwide

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Recommend Dealer

Yes

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May 15, 2024 -

Lexus of Santa Fe responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 01, 2024

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Great customer service, prompt & nice follow up. Both service writers were informative and explained issue. Both service writers were informative and explained issue. More

by Info@deercrossingrvpark.com

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Recommend Dealer

Yes

Other Employees Tagged: Brandon Gray

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May 03, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2024

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They were Very professional, explained the repair situation in detail and great customer service! Thanks Andres & Kevin! situation in detail and great customer service! Thanks Andres & Kevin! More

by Attarah

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Recommend Dealer

Yes

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May 02, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 30, 2024

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Employee Rating

Today’s oil change and service was outstanding! ! The mechanic was absolutely fantastic!!! Everything was perfect and smooth. We also appreciated the car wash!!! ! The mechanic was absolutely fantastic!!! Everything was perfect and smooth. We also appreciated the car wash!!! More

by jane.hruska

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Recommend Dealer

Yes

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May 03, 2024 -

Lexus of Santa Fe responded

That's fantastic to hear! We're thrilled that your oil change and service experience was outstanding, and that the mechanic did a fantastic job. It's great to know that everything went smoothly and that you also enjoyed the car wash.

April 25, 2024

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Service folks are very accommodating, knowledgeable, as well as good communicators. The sales people were helpful and low key, a useful trait. well as good communicators. The sales people were helpful and low key, a useful trait. More

by jim3h

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Recommend Dealer

Yes

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Apr 27, 2024 -

Lexus of Santa Fe responded

It's great to hear that both the service team and salespeople at our dealership have been so helpful and professional during your experiences! Accommodating, knowledge, and good communication are key qualities in service, while a low-key approach can make the sales process more comfortable and stress-free. Enjoy your new vehicle!

April 22, 2024

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Prompt, friendly, Good work and offered a car wash with a smile when they were down one worker. smile when they were down one worker. More

by emcraig57

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Recommend Dealer

Yes

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Apr 24, 2024 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.