Anthony Baca | Page 16

Good service, but I had to wander around to find someone when I arrived after waiting in a deserted reception area ( except for another customer). Also, the snack area had no snacks despite what I was told when I arrived after waiting in a deserted reception area ( except for another customer). Also, the snack area had no snacks despite what I was told when I booked the appointment, except for soda in a refrigerator. More

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The dealership and its staff are very professional and the service department is a joy to work with. Very efficient, knowledgeable plus keeps you up to date. the service department is a joy to work with. Very efficient, knowledgeable plus keeps you up to date. More

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Service was great and attentive. I would recommend this dealership to all Lexus owners. Thank you! I would recommend this dealership to all Lexus owners. Thank you! More

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Excellent and efficient service. Very responsive to my concerns. Answered all my questions. I highly recommend them. Very responsive to my concerns. Answered all my questions. I highly recommend them. More

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Took my RX350 in for 75K servicing. At drop off Service Rep. did not provide any paperwork as to what was to be done nor estimated cost; first time this was not provided in 10 yrs. havi At drop off Service Rep. did not provide any paperwork as to what was to be done nor estimated cost; first time this was not provided in 10 yrs. having vehicle serviced here. I assumed regular servicing would include oil change/filter--it didn't. Rec'd. email advising all checked out with no issues. Called service and asked if vehicle was ready for pickup after noon. Told it was in for wash and would be available shortly. Asked about oil change and told that wasn't done. Asked why and told not required at 75K servicing. Asked for it to be done. Tried calling number on email starting at 2:00PM and advised by answering machine it was past normal business hours which were from 8AM to 6PM on Saturday??? Didn't know name of Service Rep. so could not access any of the service persons. After not hearing from the dealership, drove down and 4:30 PM and vehicle was ready. Svc. rep (Andres Rodriguez) said he had texted me at 1:15 PM to advise vehicle was ready; did not receive any text!!! Asked why he hadn't followed up with a call after I hadn't replied and he said he was very busy. Asked why oil change wasn't standard for servicing; he said not required at 75K servicing. Asked why I didn't receive print out with what was to be done and estimated cost. He replied that they do not do that--WHAT??? Asked when this procedure began, just reiterated they don't do that. Andres was courteous but very unhappy I could not get through the phone tree to speak to a real person at the dealership! No onsite receptionist any longer and phone calls go through Dallas. NOT PLEASED ONE BIT WITH MY SERVICE EXPERIENCE AND TOTAL INABILITY TO SPEAK TO A PERSON AT LEXUS IN SANTA FE.!!! More

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Brandon was very helpful, courteous. and respectful. Kept me informed throughout the process. Answered all my questions. and respectful. Kept me informed throughout the process. Answered all my questions. More

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Everything was done quickly and thoroughly. Our Service manager was courteous and did a great job with our vehicle Our Service manager was courteous and did a great job with our vehicle More

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Great service. Very efficient. Andres was terrific. He explained everything to me very clearly. I was very satisfied. Very efficient. Andres was terrific. He explained everything to me very clearly. I was very satisfied. More

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The Service advisor listen to my needs. And all was addressed. Well done all..thanks And all was addressed. Well done all..thanks More

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This dealership has done nothing but surpass my expectations and Brandon is always so helpful expectations and Brandon is always so helpful More

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