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Anthony Baca
Anthony Baca at Lexus of Santa Fe

Anthony Baca | Page 17

Service Manager

Lexus of Santa Fe

6824 Cerrillos Road
Santa Fe, NM 87507

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4.9
212 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

Languages Spoken

English English

4.9

212 Reviews

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212 Reviews of Anthony Baca

November 27, 2023

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Employee Rating

Always a pleasure to have my car serviced at Lexus Santa Fe thank you as always More

by Linda.Lancaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2023

Lexus of Santa Fe responded

We are thrilled to hear that you had a pleasurable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

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Employee Rating

Good service people. They solved my car’s issues in part. The left is parking sensor still is not working. Totally they did good job. More

by Jqli0403
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2023

Lexus of Santa Fe responded

Thank you for bringing this to my attention. I apologize for the ongoing sensor issues that you are experiencing. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Josh Welch General Manager jwelch@group1auto.com

Nov 21, 2023

Jqli0403 responded

Thanks very much for your response, Josh! I’ll bring my car to be checked again. Best regards!

November 17, 2023

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Great vesicles, service and people from top down. Have experienced consistently stellar support with Lexus. More

by nmc_rmz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Lexus of Santa Fe responded

We are thrilled to hear that you had a stellar experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 21, 2023

nmc_rmz responded

Nothing compares to the Lexus brand. Our family has purchased 6 Lexus vehicles collectively. Over the decades we have owned other makes of vehicles. It is our opinion that other vehicle brands don’t hold up to the consistent value, the sleek look, the smooth ride, excellent service and care of Lexus. Thank you for hearing me out!

November 15, 2023

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Service was done promptly. The young man I dealt with was very kind and professional. I was kept informed about the work being done. More

by Vbcoach
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Grey

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Nov 16, 2023

Lexus of Santa Fe responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

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The service is fantastic, clean, friendly, thorough, efficient. 15 words is way too too much! More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2023

Lexus of Santa Fe responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

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I had a last minute problem with my car and multiple people worked together and jumped through major hoops to almost immediately get me back on the road. These guys are the absolute best!!! More

by sheila
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Nov 14, 2023

Lexus of Santa Fe responded

It's wonderful to hear that the team at Lexus of Santa Fe went above and beyond to address a last-minute problem with your car and worked together to get you back on the road almost immediately. Our dedication and effort are certainly commendable. Thank you for taking the time to share your positive feedback.

November 02, 2023

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I found the service department attentive and prompt. The service needed was explained clearly and was given options on how best to proceed! Thank you, Andres! More

by samestrada
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Recommend Dealer
Yes

Other Employees Tagged: Andres

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Nov 04, 2023

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Andres provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 20, 2023

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Took my car in for the 20k mile service this morning. Went well, as always! More

by Janellehaught
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Recommend Dealer
Yes

Other Employees Tagged: I worked with Ronald. Great guy!

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Oct 24, 2023

Lexus of Santa Fe responded

We are pleased to hear that your 20k mile service went well, and it's great to know that you've had consistently positive experiences with your car service. Regular maintenance is essential for keeping your vehicle in good condition, and it's even better when the service goes smoothly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

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Excellent service, comfortable waiting lounge, knowledgeable staff, fair pricing, convenient scheduling, Ron is the best! More

by altarego13
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Ayala

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Oct 21, 2023

Lexus of Santa Fe responded

It sounds like you had a fantastic experience with the service you received, including the comfortable waiting lounge, knowledgeable staff, fair pricing, and convenient scheduling. It's great to hear that Ron played a significant role in your positive experience. Excellent customer service can make a significant difference. We appreciate your business and look forward to assisting you in the future.

Oct 21, 2023

altarego13 responded

That’s why I’m a loyal Lexus owner!

October 14, 2023

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Brandon did an excellent job explaining what would be done. He was very courteous and called as soon as my car was ready More

by Mary Lillian Maestas
Service Price Transparency
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Recommend Dealer
Yes
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Oct 17, 2023

Lexus of Santa Fe responded

We're pleased to hear that Brandon did an excellent job explaining the service and that he was courteous. Timely communication is crucial, and it's great to know that he called you as soon as your car was ready. Your satisfaction and the quality of our service are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

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