Anthony Birdsong | Page 2

Got a wonderful experience, thank u Kiran for making this entire experience memorable.highly recommend this dealery entire experience memorable.highly recommend this dealery More

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Germone was excellent whenever you need to buy a car just go see him everyone was nice go see him everyone was nice More

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This dealership operates a classic bait-and-switch pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, pricing model. Future buyers, please read this detailed warning before wasting your time or money. The advertised price is fundamentally misleading, and they are actively deceptive when asked for a final cost. The Price Manipulation Scam - While standard industry fees (taxes, DMV, and the $799 dealer processing fee) are expected, this dealership immediately introduces non-negotiable and questionable mandatory add-ons, increasing the final price by thousands: 1. Mandatory Freight Fee: An extra $499 for "freight." 2. Mystery Fee (HPO): A staggering $1,295 required charge for "HPO" (which they cannot, or will not, clearly define). The Financing Trap Racket - The price will instantly climb if you attempt to pay cash or use pre-approved outside financing. They aggressively discourage external loans because their primary profit mechanism is the guaranteed margins from in-house financing. - If you finance through them, be prepared for mandatory, high-profit add-ons, including GAP insurance and proprietary warranties, which are automatically rolled into your loan amount. - If you decline these specific add-ons, they simply inflate the overall vehicle price to compensate for the lost commission. Customer Service Deception When I called to clarify the pricing structure, the representative initially confirmed only the standard processing fee and the freight charge. However, the moment I pressed for the definitive "out-the-door" price—the only figure that matters —they repeatedly refused to provide it. They cannot scam you if they provide a final price upfront. This refusal is the single biggest red flag. I canceled my appointment after seeing numerous consistent complaints regarding their deceptive practices—a decision I am immensely relieved I made. Your Two-Step Test for Honesty Do not rely solely on their Google reviews. Look for independent feedback on Yelp and DealerRater. If you still doubt this warning, call them and perform this two-part test. Their reaction will confirm everything in this review: 1. Ask for the Out-the-Door Price: Provide them with your exact state, zip code, and trade-in status so they can calculate precise taxes. Watch how quickly they dodge the question. They will not provide a final figure because doing so eliminates their ability to surprise you with fees later. 2. State You Have Pre-Approval/Outside Financing: Tell them you are ready to buy but have your own bank approval. They will immediately pivot, claiming they work with "many lenders" and can beat your rate. Their goal is to push you away from your pre-approval and into their profit-generating loans, guaranteeing they can sell you their high-margin GAP and warranty packages. Ask these two questions, compare their evasive answers to my experience, and decide whether this is a reputable place to spend your time. More

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Was tricked into signing over my ev credit without being told that was going on told that was going on More

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Very deceptive and shady. Do not expect to see the same vehicles as posted on their website. We scheduled a test drive, drive 3 hours to get here and they say sorry it’s sold Do not expect to see the same vehicles as posted on their website. We scheduled a test drive, drive 3 hours to get here and they say sorry it’s sold but you can look at our other vehicles. More

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After asking the sales lady for an explanation on a price discrepancy, she would not explain why the numbers would not match with what I wastold on my trade in. She came out wit a trade in deduction of $200 discrepancy, she would not explain why the numbers would not match with what I wastold on my trade in. She came out wit a trade in deduction of $200.00 against my promised trade in value of $32,000.00, She came up with a little over $31K and I couldnot understand the simple math on her result. She refused to text me a valid explanation and she told me to go to the other car dealer that offer me a different deal. Very rude actitude from her part. She refused to call after that. More

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Mo was great. She explained everything to me and help me purchase a vehicle. I recommend paying her a visit. She explained everything to me and help me purchase a vehicle. I recommend paying her a visit. More

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This dealership could see my frustration after being shut down from so many others. Soon as I walked in the door I stated that I didn’t want to sit and if the deal couldn’t be done for the exact car we came down from so many others. Soon as I walked in the door I stated that I didn’t want to sit and if the deal couldn’t be done for the exact car we came for I was leaving. Kiran and another lady made sure my daughter left with the car she came for. All the other dealers wanted 5k plus down and this one didn’t ask for half of that. Overall great experience and beautiful car for a great price. 2019 Acura TLX A-spec More

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I bought my 2021 LEXUS GX460 Premium from salesman Matt Price. Mr. Price is extremely professional and knowledgeable about the cars he sells. Mr. Price walked me through the steps needed for getting my veh Price. Mr. Price is extremely professional and knowledgeable about the cars he sells. Mr. Price walked me through the steps needed for getting my vehicle. He checked on me after the purchase. He also made himself available to answer ALL of my additional questions. I am very happy with the service I received from Hampstead Pre-Owned and Matt Price! More

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Bought a car from Hampstead Preowned and after 2 and a half months and less than 3000 miles the alternator went bad. So don't believe the sales pitch that they go the whole car prior to the sale. Also, half months and less than 3000 miles the alternator went bad. So don't believe the sales pitch that they go the whole car prior to the sale. Also, cannot get the tire pressure sensor warning to turn off and tire pressures are fine; this issue was brought to the attention of the dealership at sale. More

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