Anthony Gladney | Page 3

My service representative was very friendly and listened to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and prof to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and professional. The general manager of the dealership made me feel like an important customer. I was given a loaner vehicle for the day so I could get to work. The dealership kept my vehicle for an entire day to make sure everything was done. I appreciate their professionalism. More

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I recently purchased an outstanding pre-owned Mercedes (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delive (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delivery of our new car without a hitch. Five Star Service! The negotiation process was easy. I worked with the finance manager (Kristian) who was also a pleasure to work with. Simple and clear. No hidden charges or extra fees. He even was able to finance us with our current bank. Also, Five Star Service! I scheduled a service appointment (Nathan) to check the AC. Nathan was very friendly and helpful. Great job of explaining everything. My AC was fixed and ready the next morning, no charge. Again Five Star Service! A diagnostic, while it was being serviced, indicated that the rear tires were at a level 1 on a scale of 1-10 where 10 is the best and 1 is the worst. Expecting the same level of stellar customer service that I have received so far, I reached out to the General Manager (Anthony) requesting that the dealership replace my rear tires, because they are not safe to drive on. In turn I offered to purchase new front tires at my own expense so that I would have a new set. According to Anthony, a 1 out of 10 rating does not fall within "their" range to qualify for replacement. Unfortunately, for that reason ONLY, I do not recommend Mercedes-Benz of Des Moines. More

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Christian, the sales person was very nice to work with and Anthony the general manager stopped in the office and did an excellent job of communicating the sale. Walt in finance was very accommodating as w and Anthony the general manager stopped in the office and did an excellent job of communicating the sale. Walt in finance was very accommodating as well. More

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They are professional and provide a great service. The general manager, Salesman and service advisor haven awesome to me. The general manager, Salesman and service advisor haven awesome to me. More

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Always a pleasure to purchase a vehicle from Mercedes of Des Moines. I have purchased Mercedes vehicles from at least 5 other dealers. This dealership stands above the rest. Des Moines. I have purchased Mercedes vehicles from at least 5 other dealers. This dealership stands above the rest. More

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Service was phenomenal. I blew a tire out coming up my driveway. Called Mercedes and they had car towed to service within an hour. Also dropped off a loaner car to my home. I blew a tire out coming up my driveway. Called Mercedes and they had car towed to service within an hour. Also dropped off a loaner car to my home. I couldn’t ask for any better service. Mercedes takes excellent care of their customers. I would not purchase any other car. This dealership is the absolute best!!! More

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This dealership will work very hard for you whether it’s to find the right car or resolve an issue. Midhat is the most personable and easiest salesperson I’ve had the privilege to work with. He goes to bat to find the right car or resolve an issue. Midhat is the most personable and easiest salesperson I’ve had the privilege to work with. He goes to bat for his customers. More

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