Anthony Morelli | Page 3

Best experience ever, made purchasing a new vehicle great , great staff , great sales people , loved everyone .. , great staff , great sales people , loved everyone .. More

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Beck and Masten never lets me down. I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at Beck and Masten truly care about you. More

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Everyone was very helpful and made the car buying experience enjoyable and not stressful would recommend to friends and family experience enjoyable and not stressful would recommend to friends and family More

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After having a problem with my vehicle they worked with me and got me into a new one. me and got me into a new one. More

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Ralph was very patient and very knowledgeable. It was a pleasure working with him and his team It was a pleasure working with him and his team More

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Well it started out just fine. The sales department was great. Chris was my sales person and he was very helpful professional. Also, his manager who helped out with the numbers wa The sales department was great. Chris was my sales person and he was very helpful professional. Also, his manager who helped out with the numbers was great. (I forgot his name.). Now I know when you buy a used vehicle it’s as is unless you purchase an extended warranty. After having the Ford edge for only two weeks, the sunroof messed up. I couldn’t close it. I called Cris. He said to bring it by. We went to the service department and I must say this is where the dealership is failing the service department is dragging the dealership down. They tried to help me close it. They had to force it closed. They put a big piece of saran wrap over it so it wouldn’t leak and sent me on my way. They had no intention of doing anything for me on that Sunroof I later found out that it was going cost me $2000 to get it fixed and they weren’t going to do it because they said they don’t work on Fords.?? Okay.. I called Cris again to find out what I could get done he said why don’t you make an appointment with the service department and come back so they can really look at it. But that I needed to wait until they had a loaner vehicle and that was a list a couple of weeks long. I think they were just trying to appease me for the meantime. After having the vehicle for about 1 1/2 to 2 months I finally decided to call the Sunroof Repair shop and have it fixed. They were giving me a quote of 850 to get it fixed, which was a good deal. The guy came out worked on it a little bit. He told me that the frame was messed up and one piece of frame is $125 and I think there’s six pieces.. because Ford wants you to buy their parts and charge you an arm and a leg to get something fixed a sunroof that was made by Ford with cheap parts that are notoriously breaking on the panoramic sunroof. So they get you when you buy it. They also get you when it messes up because you have to buy their parts. (they will get a long letter from me.) so the guy told me when they were forcing the Sunroof closed. He sure that that’s probably what messed up the frame. Such a disappointment with the service department and with the general manager, who was not willing to help me at all, he said he would maybe chip in $200 of it. I do understand you can’t just be giving out money to whatever customers have a problem, I get that. When you’re in the Customer service business though like anything sales, you always want to try to do the best you can. I am a manager and if it would’ve been my dealership that I was managing, I would’ve offered half of it. I just think having a good repeat customer is worth more than $1800. I do love my Ford Edge though🙂 More

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From the moment I walked in, they were able to take care of everything I needed of everything I needed More

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The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

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Ena worked with us for weeks to get us the perfect truck. She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely as easy as the first. The paperwork process was also a breeze. Every part of out experience was perfect! More

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I’m beyond impressed with the team at Beck & Masten! I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. A I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. After a lot of frustrating back and forth and no deal in sight, I got a message out of the blue from Orlando Pasasin at Beck & Masten — they had found exactly what I was looking for. But not just that — the vehicle had a better package and came in at a better price than the competitor ever offered. No haggling. No games. Orlando came in with their best offer right away, and it absolutely blew the competition out of the water. I made an appointment for the next day to seal the deal. When I arrived, Orlando greeted me with a handshake and introduced me to Mike “Sparky” Sparks, who took over to guide me through the next steps. Mike was nothing short of outstanding. He was organized, professional, and had everything ready before I even sat down. What really stood out to me was how he managed the process with such calm confidence — it was clear he knew exactly what he was doing. He answered all of my questions without missing a beat, never rushed me, and made the paperwork process feel easy. He’s the kind of person who makes you feel like you’re in good hands from start to finish. From there, I met with Earl Alphonse in finance, who kept that same energy — friendly, efficient, and no-nonsense. We talked numbers, finalized everything, and just like that, I was driving away in my brand new 2500 Sierra AT4. This was, hands down, the best vehicle buying experience I’ve ever had. No xx, no pressure — just a knowledgeable, professional team that genuinely respects your time and business. More

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