Anthony Saab

The people working there is rude they don't know how to treat a customer. After I bought the car, I went back to the dealer because I had some concerns and I wanted to ask some questions. The personal di treat a customer. After I bought the car, I went back to the dealer because I had some concerns and I wanted to ask some questions. The personal didn't want to answer my questions and Mr. Saab was really upset with me. He was not answering my question and the tone if voice he was using was totally unacceptable. When I went to talk to Nino to ask for someone else to help me, he completely ignored me and Mr. Saab expressed in front of the other employees that he didn't want to talk to me. I left and I decided to never go back to that dealer. But two weeks later, my brand new Kona broke in the middle of the freeway. Without any reason, it just stopped working! The tow truck had to take it to the dealer and I asked to talk to the general manager. He treated me the same way I was treated some days before. Basically he ignored me when I expressed that a brand new car cannot be like mine after 2 weeks. I told him that they should give me a different car, but he was annoyed and he just said "I can't do anything". I was there for about 3 hours and they said they are going to fix it. That was yesterday, and I have been calling today to see if they already know what happened but they don't answer my calls. AVOID going to this dealer (Hyundai Downey), my daughter bought her car at Cerritos and their services are way better. If you go to Hyundai Downey, be prepared for the worst experience of your life! Seriously! More

by esmejara Verified Customer Verified Customer

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Helpful and patient staff helped us get what we needed to make an informed decision. Provided support after we got the car to get everything up to date and working smoothly. make an informed decision. Provided support after we got the car to get everything up to date and working smoothly. More

by colin.umeda Verified Customer Verified Customer

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Pleasant, friendly, and helpful staff, who all made me feel welcome and appreciated. They will get my family's business again. feel welcome and appreciated. They will get my family's business again. More

by dfdaumit Verified Customer Verified Customer

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I hope all the information is true, I think they need to detail more things when you make an exchange I felt that they were not very clear detail more things when you make an exchange I felt that they were not very clear More

by Josuesitomontoya33 Verified Customer Verified Customer

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excellent service ,will recommend to friends and family. they even wash and vacuumed my car. they even wash and vacuumed my car. More

by MARIAVMALDONADO07 Verified Customer Verified Customer

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I gave them one star because I cannot give them zero or negative stars. Be very careful with this dealer, they will try to trick you by increasing their prices in order to get as much money as they can fr negative stars. Be very careful with this dealer, they will try to trick you by increasing their prices in order to get as much money as they can from you. They did it to me, and when I asked why they were charging me 1500 dollars for a service that was 800 dollars on the website, the finance guy whose last name is SAAB, got really upset at me. He was treating me in a rude manner and with talking in a negative tone of voice. I told him that I was going to talk to NINO, the manager and he became even more upset. I told the manager that I didn't want to talk to the finance guy anymore because he was so rude and mean and the finance guy told me "I don't want to talk to you either". I said: If you don't want to talk to the clients don't work here and he said so many things with a low voice that I couldn't even understand, but he was so upset. I asked NINO, the manager, if he was going to help me to solve my concerns and he said he was going to do it, they sent me to seat in another area and NINO never came to help me. Instead, they sent another guy and he just said that they were going to talk to the mean finance guy but they didn't solve anything. I do not understand why they hire people who do not want to do their job. I was just asking a question and I ended up feeling so miserable because of the way they treated me. I was going to buy another car for my daughter and I decided to buy from Hyundai Cerritos instead. Trust me, the difference was huge, in Cerritos they value their customers. And their prices are way better. Don't go to Downey, go to Cerritos. More

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Great dealer abraham great guy proffesional and respectful of my time really recommend dealership to everybody respectful of my time really recommend dealership to everybody More

by EDWINH562 Verified Customer Verified Customer

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Excelente buen servicio el personal manager muy atento en ayudar en hacer todo lo posible de agarrar el carro que queríamos. Nunca nos dijeron no siempre ayudando en ayudar en hacer todo lo posible de agarrar el carro que queríamos. Nunca nos dijeron no siempre ayudando More

by susanaviles12 Verified Customer Verified Customer

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My car notified to service need so I call service department and make appointment after one week that was on February 29th 1.00 pm feb 28th they called me and confirmed my appointment too but when I department and make appointment after one week that was on February 29th 1.00 pm feb 28th they called me and confirmed my appointment too but when I go there the service team says no one informed them so that I have to stay 4 hrs if need to do after lots of discussion they put me to finance department I so them my service agreement for 2 years which charged me 4000 $ he says they do only beak down he didn’t understand service agreement is for service it’s not breakdown that’s coming under warranty. Hereafter I never recommend any body to Downey Hyundai More

by NANDANADPERERA Verified Customer Verified Customer

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Everyone that was involved with my purchase of the 2020 Hyundai Santa Fe were awesome. Downey Hyundai caould not have a beeter sales and finance team. Thank you everyone!!!!!! Hyundai Santa Fe were awesome. Downey Hyundai caould not have a beeter sales and finance team. Thank you everyone!!!!!! More

by CHRIS.MORSE Verified Customer Verified Customer

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