Anthony Santiago | Page 2

Didn’t have my car for 3 months my mom (the co signer) calls and threatens them with getting the law involved and suddenly the car they couldn’t get fixed is suddenly fixed WOW MAGIC and then we still had calls and threatens them with getting the law involved and suddenly the car they couldn’t get fixed is suddenly fixed WOW MAGIC and then we still had to wait 2 hours after they told us to come get it because they didn’t put parts back on. More

by Tylerriggs Verified Customer Verified Customer

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They lied to me about everything. They won’t return my calls. The said they would maintenance and detail. They didn’t. Tires were low and warning onscreen. Had to stop and air up. Cat They won’t return my calls. The said they would maintenance and detail. They didn’t. Tires were low and warning onscreen. Had to stop and air up. Cat or dog hair all over seats had to vacuum for 2 hours. Still not clean. Back passenger door makes noise. 3 recall notices don’t know if they were fixed. Way over charged me and didnt know I had to check Kelley Bluebiik before buying. Was going to recommend to my kids needing a car but will not recommend to anyone and am going to TikTok, X and Facebook telling everyone I can to not buy from them! More

by DONNAK135 Verified Customer Verified Customer

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They treat me like family and the was best trade in I've ever had at a dealership. Paula Palana 👍🏼was my sale person and she went out her way my SUV buying experience outstanding. This so much ever had at a dealership. Paula Palana 👍🏼was my sale person and she went out her way my SUV buying experience outstanding. This so much More

by ron200656 Verified Customer Verified Customer

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They were super nice and very helpful . I didn’t think I would be leaving with a brand new car but I did and it was all thanks to my sales lady and the whole team at jeep I didn’t think I would be leaving with a brand new car but I did and it was all thanks to my sales lady and the whole team at jeep More

by queenjade1985 Verified Customer Verified Customer

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The dealership is always helpful and gets the job done in a timely manner. Ariel is very professional and courteous and keeps an open communication going so I will know what’s going on. Looking forward to a timely manner. Ariel is very professional and courteous and keeps an open communication going so I will know what’s going on. Looking forward to a good working relationship in the future. More

by GILES.W.JEFF Verified Customer Verified Customer

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Was easy to work with. Answered questions in a timely manner. Too a long time for credit processing Answered questions in a timely manner. Too a long time for credit processing More

by pcottingham1 Verified Customer Verified Customer

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I left a previous review which highlighted a lot of issues with how our warranty repairs were handled. Once Ariel got involved, things went much better. It took 3 different times of our vehicle being t issues with how our warranty repairs were handled. Once Ariel got involved, things went much better. It took 3 different times of our vehicle being there in all between further assessments after confirming the warranty details. We were quoted a price the second time we picked up our vehicle as the warranty copay and paid the price quoted. On the paperwork I had printed and brought in it said $250 so I questioned it and was told no, it was $100. That’s what we paid at pick up for trip 2 and was told we owed no more as it was all being submitted to the warranty on the same ticket. Once the additional parts were in they had us bring it back in. They wanted us to leave it again for several days but I had been told on trip 2 that we could wait for it (about 2 hours). With some back and forth they said they could get it in and out same day and offer me a ride to and from work. I asked if when they picked me up they brought the vehicle to me or brought be back to the dealership to pick it up and it was said then that we had already paid so if they had the staffing to send 2 people they’d bring the vehicle to me. I was able to work it out with my husband’s schedule for him to help me drop it off and get me to work and it was done early enough for him to pick it up and then pick me up from work. When he went to pick it up, having not been the one who’d dealt with the other 2 pick ups, he was asked to and paid $250. I called after finding out he’d paid them another fee and was explained our copay on the warranty was in fact $250 but they messed up and would refund since they had confirmed the amount and confirmed it was paid, but the ticket was closed so they needed to call Me back today (the next day) once they found out how to do the refund with a closed ticket. I got a call today telling me they would only refund me the $100 I originally paid because $250 is what was supposed to be due. Once I got off work I called back asking to speak to a manager, as we did not budge for additional costs by this point as it had been confirmed to be $100 which was paid. After back and forth with Jessica and the GM, it was stated that if I updated my review then they would refund the $250. I checked Google and Facebook and thought they meant a Facebook post I made with our experience. No. They meant the review we were solicited for by texting us asking to tell them about our experience it came up like a survey you’d fill out for a company and not something I even knew was being posted to correlate. That was figured out when my husband showed up for the refund and I was told I hadn’t “fixed” my review. As promised, I am adding to the review I left. In short, Ariel was fantastic. No further dealings with Barbara to speak if there was improvement. Jessica was helpful and I feel bad that she was left as a go between for them to rectify this situation. GM Antonio agreed to making things right under the condition I’d update my review and I was forward that it would be factual. More

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It used to be good but disappointed with the service I received my last visit received my last visit More

by noelterry Verified Customer Verified Customer

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Sales reps hate their jobs No transparency from service rep to mech to customer lol service rep to mech to customer lol More

by John Stamis Verified Customer Verified Customer

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They answered all . y questions, they got me into a good truck. Explained all I needed to hear y questions, they got me into a good truck. Explained all I needed to hear More

by crash0 Verified Customer Verified Customer

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