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Anthony Santiago
Anthony Santiago at Lawton Chrysler Jeep Dodge RAM
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Anthony Santiago | Page 2

GM

Lawton Chrysler Jeep Dodge RAM

215 SE Interstate Dr
Lawton, OK 73501

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4.4
208 Reviews
4.4

208 Reviews

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208 Reviews of Anthony Santiago

March 21, 2024

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Employee Rating

Need more reasonable pricing. I shouldn't have to pay extreme prices to maintain a vehicle I purchased from the dealership More

by Gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Amanda Wilson, David Adair, Maurice Sleet

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Mar 22, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Gregory. We appreciate your input regarding pricing and will take it into consideration as we strive to improve our services. Customer satisfaction is important to us, and we're always looking for ways to enhance your experience.

March 13, 2024

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Employee Rating

Great service and was very informative. Provided different financial options for me to apply complete services. More

by adforsythe91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Todd Brown, Barbara Lavendusky, Michael Butler

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Mar 18, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you, adforsythe91! We're glad to hear that you received great service and found our team to be very informative. Providing different financial options to suit your needs is important to us, and we're pleased we could assist you with that. If you have any further questions or need assistance, please feel free to reach out. We're here to help!

February 17, 2024

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Comfortable, friendly, and well organized. I was booked at a certain time and the office was able to get me in when I needed that day. Some of the workers made sure they I got a report of main More

by mrdutton1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Wilson, David Adair, Greg Turrieta, Barbara Lavendusky

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Feb 19, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your positive feedback, mrdutton1988! We're delighted to hear that you found our service comfortable, friendly, and well-organized. Ensuring timely appointments and providing thorough maintenance reports are priorities for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we appreciate your recognition of our courteous and reliable service. If you ever need anything in the future, feel free to reach out.

February 02, 2024

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Employee Rating

Appointment not even close to on time, vehicle left in a mess. Dealership personnel turning the radio up super loud. All the service manager could say is sorry! RAM Trucks are great , I wish you would take More

by james.black.1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shaun Hamilton, Todd Brown, Barbara Lavendusky , Myracle key

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Feb 20, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback, James. We deeply value our customers' time and prioritize punctuality in our service. While we make every effort to adhere to appointment times, unforeseen delays can occur, similar to those experienced in a doctor's office. It's disheartening to learn that we did not meet your expectations during your visit, and for that, I sincerely apologize. As the service manager, I am personally addressing your concerns, and I have not had the opportunity to discuss what transpired until now. I would greatly appreciate the chance to connect with you to discuss this matter further. Please feel free to reach out to me directly at 580-771-3339. Thank you for your understanding. Todd Brown

January 21, 2024

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Great experience every step of the way. Reinaldo, Anthony, Bryce and everyone else that was involved in making this deal happen was amazing. Five stars all the way. More

by nfs9498
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Sampley, Reinaldo Ortega , Dylan Brown, Justin Gearhart, Bryce Lapham

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Jan 22, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the stellar review,nfs9498! We're thrilled to hear that your experience with Reinaldo, Anthony, Bryce, and the entire team was nothing short of amazing. We truly appreciate your five-star rating and the opportunity to serve you. If you ever need assistance in the future, feel free to reach out. Safe travels!

January 17, 2024

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Employee Rating

A nice courteous dealership to bring your vehicle to, they will work hard to help you solve any problems you are having with it More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, David Adair, James McElmurry, Greg Turrieta, Todd Brown, Barbara Lavendusky , Justin Gearhart, Myracle key, Izzy Martin

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Michael! We're glad to hear that you find our dealership nice and courteous. Our team is dedicated to working hard to help solve any problems with your vehicle. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and value your business!

January 17, 2024

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Employee Rating

Nice and easy from start to finish, great customer service with great maintenance to go along with it. More

by B.c.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Todd Brown, Barbara Lavendusky, Maurice Sleet , Justin Gearhart, Myracle key, Cashier Section

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Hi BcB! We're glad to hear that your experience was nice and easy from start to finish! Providing great customer service and maintenance is our priority. If you have any further feedback or if there's anything else you need, please don't hesitate to let us know. Thank you for choosing us!

January 17, 2024

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Employee Rating

N/a na na na na na na na na na na na na na More

by roger.christianson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Todd Brown, Barbara Lavendusky , Justin Gearhart, Myracle key

Helpful
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Jan 22, 2024

Lawton Chrysler Jeep Dodge RAM responded

We're sorry your experience was only worth 1 star, Roger. We'd like to hear what happened and find a solution. When you get a moment, please give us a call at (580)771-3339. Thank you.

January 17, 2024

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Employee Rating

The service writer was very helpful and very attentive to my needs. I recommend to everyone this dealership. More

by 3bmack3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hamilton, Joshua Peterson, Reinaldo Ortega, Todd Brown , Dylan Brown, Myracle key, Bryce Lapham, Izzy Martin, Ryan Morales

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Jan 17, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service writer was helpful and attentive to your needs. We appreciate your recommendation and look forward to serving you again in the future.

January 17, 2024

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Employee Rating

They will charge you for them messing up on a diagnosis and installing the wrong part. Stay away military. More

by marquissanders1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shaun Hamilton, Amanda Wilson, David Adair, James McElmurry, Barbara Lavendusky , Justin Gearhart, Myracle key

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Jan 30, 2024

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback,Marquissanders1. I am familiar with your vehicle and the situation that occurred. You left part of the story out of this review. There was water intrusion in your under hood fuse block that was causing a starting issue. We proved that by tapping on the fuse block and starting the vehicle. A few days later, you then brought it back to our facility with a no start issue, because your starter failed. We service many vehicles for active duty service members and Veterans alike. We also have many team members that are veterans as well, to include myself. We value their business and our relationships with them as well. If you would like to discuss this further, please feel free to reach out to me again at 580-771-3339. Thank you, Todd Brown

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