Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago

Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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4.9
329 Reviews
4.9

329 Reviews

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329 Reviews of Evelyn Franchi

May 30, 2026

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Employee Rating

They made the buying experience easy! Edgar and Juan were both helpful during my out of state purchase. More

by Blanton.rd
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

May 30, 2026

City Volkswagen of Chicago responded

We appreciate hearing that Edgar and our team made your out of state purchase smooth. Enjoy your new Volkswagen and feel free to reach out if you have any questions in the future. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 27, 2026

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They made sure I got the car I wanted with a comfortable monthly payment. Before I went in I was kind of skeptical because I had been to 4 dealers prior to this one and they couldn’t give me what I wanted. More

by Cdudley34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

May 27, 2026

City Volkswagen of Chicago responded

Thank you for trusting us to secure your new Volkswagen Tiguan with a payment plan that worked for you. We’re pleased our team could ease your skepticism and deliver on our promise. We appreciate you referring friends and look forward to helping them as well. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 25, 2026

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Employee Rating

I had a good experience at this dealership. Alex was the seller who attended to me, and he was great. He answered all my questions and was very nice; a great person to talk to. Definitely a goo More

by arroyo.axel21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lazaro Del Sol, Alex Rocha

May 26, 2026

City Volkswagen of Chicago responded

Thank you, Axel, for the review. It's great to hear that Alex was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago, Axel. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 11, 2026

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Just bought my car!  Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He answered all my questions, and made sure I More

by Dguz1210
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

May 11, 2026

City Volkswagen of Chicago responded

It’s wonderful to hear Alex guided you through buying your Volkswagen Tiguan and made the experience seamless and pressure-free. Congratulations on your new Tiguan and thank you for sharing your feedback. We’re here if you have any questions down the road. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 09, 2026

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Working with Alex at City Voltswagen was a great experience! Buying my car was a smooth process and Alex was extremely professional and nice. I am very pleased with my purchase and would come back a More

by ng
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

May 09, 2026

City Volkswagen of Chicago responded

We’re delighted Alex provided a professional, smooth buying experience. Thank you for choosing Volkswagen and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 07, 2026

Dealership Rating
Employee Rating

I just left Volkswagen with a brand new 2026 Tiguan Alex was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience ta More

by shanita217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

May 07, 2026

City Volkswagen of Chicago responded

Thank you for choosing Volkswagen for your new Tiguan. We’re glad Alex provided attentive, hassle-free service and kept the process quick. Enjoy your new ride, and we look forward to serving you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 28, 2026

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Employee Rating

I had a great experience at City Volkswagen of Chicago purchasing my Tiguan SE. Thank you to Edgar for being patient and helpful during the road test and throughout the communication process. I also appre More

by Zhangjzh28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya, Austin Real

Apr 28, 2026

City Volkswagen of Chicago responded

How wonderful to hear Edgar’s patient guidance made purchasing your Volkswagen Tiguan SE smooth and positive. Thank you for choosing us. If there’s anything else you need, please reach out. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 26, 2026

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I’m so excited about my new vehicle! Laura was so sweet and truly amazing! My daughter absolutely loves our new vehicle. I couldn’t thank you enough Laura. See you next time! More

by nyeshakache
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres

Apr 26, 2026

City Volkswagen of Chicago responded

What a joy to hear you’re thrilled with your new Volkswagen Tiguan Limited and that Laura V. provided such excellent assistance. We’re delighted your daughter loves the vehicle and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 26, 2026

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Incredible process. Dealer ice used before for multiple Volkswagens. This time I lived a bit further from this dealer but they had car i needed. Laura the sales rep reac More

by Costakokenes82
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres, Sam Lotta

Apr 26, 2026

City Volkswagen of Chicago responded

It’s fantastic to hear you enjoyed securing your new Volkswagen GLI with us. Laura V. is pleased she could guide you smoothly from start to finish and treat your family so well. We appreciate your recommendation and look forward to helping you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

April 20, 2026

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Employee Rating

Me and my father had a greet experience here . I definitely recommend edgar he was super helpful and patient ! More

by elaizalinares
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Apr 21, 2026

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that Edgar had the opportunity to work with you and your father, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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