Anthony Serrano | Page 5

My experience with finance department was terrible, after agreed with the sales manager on vehicle out the door price at the time to finalize paperwork the finance person Mr. Shaw Ekeocha added a maintenance agreed with the sales manager on vehicle out the door price at the time to finalize paperwork the finance person Mr. Shaw Ekeocha added a maintenance packet to my contract without my knowledge and he also demanded to buy GAP which is not require by law, he told me in other to get approved the bank require GAP insurance to be added to the vehicle which is s lie, it was about 6K difference on the vehicle price which I found out after I signed the contract. Contract paper was not provided it, I received a USB drive with the contract I was not able to see what I was signing because Mr. Shaw provided an Ipad so I never saw the real numbers after the fact. I had to go back to the dealer and speak with the finance head manager Mr. Ricardo Rodriguez to solve this issue. More

by wilaja Verified Customer Verified Customer

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Overall best car buying experience I have ever had. Sergio and David were very thorough but we’re not pushy at all. I did not feel pressured into purchasing anything like most car salesmen. Sergio and David were very thorough but we’re not pushy at all. I did not feel pressured into purchasing anything like most car salesmen. More

by sfitzgerald1978 Verified Customer Verified Customer

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The best customer service ever . Anthony Serrano was awesome very professional along with everyone else in sales Anthony Serrano was awesome very professional along with everyone else in sales More

by amanda@mcnattplumbing.com Verified Customer Verified Customer

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A very good experience. My salesman Jose Sanchez was very attentive and helped me with the entire process. My salesman Jose Sanchez was very attentive and helped me with the entire process. More

by tony Verified Customer Verified Customer

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They were very help full in getting me what I wanted in the correct spec I wanted as well the correct spec I wanted as well More

by jonathanphillips1313 Verified Customer Verified Customer

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Excellente Service and Assistance on helping with this new car transaction and very happy with our Purchase and will recommend everyone to Elder Ford of Tampa FL. The Management and Sales and Finance Team new car transaction and very happy with our Purchase and will recommend everyone to Elder Ford of Tampa FL. The Management and Sales and Finance Team were very helpful and wonderful and they deserve Raises and Jib Promotions!!!! More

by FORD Bronco Verified Customer Verified Customer

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Well this is my second experience with the dealership and I must say am Well pleased, and will return again. I must say am Well pleased, and will return again. More

by SHAGGADON33 Verified Customer Verified Customer

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Superior customer service. The only Dealership in Tampa worth buying from. Always 5 Star Service. The only Dealership in Tampa worth buying from. Always 5 Star Service. More

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Elder Ford of Tampa- Anthony S- mis represented a used boxster- and then tried to up sell me- said he added tinted windows, lojack and some other things i did not want-and were not listed in advertised pr boxster- and then tried to up sell me- said he added tinted windows, lojack and some other things i did not want-and were not listed in advertised price- and also said car had surround sound and new 19 in perilli tires for a 2013 used Porsche Boxster. Turns out car has no back speakers at all and one broken one up front. but more importantly the tires are 7 yers old and i the 2 front tires with slow leaks. and they are too old to be patched- according to the porsche dealer that looked the car over after we bought it and got it home. also no one at Elder ford will return an email(sent many over 2 week time with no response at all. ) and called over 2 dozen times left many messages for anthony and or the general manager and now my calls are being blocked by the front desk and the dealership. this is BAD business i wired the funds that day for the car and the did not file my tag for 2 weeks, because i found out there was a lean against the title. they also gave me a physical license plate that day to to drive out with and back to my state-come to find out- no one knows at dealership whose tag it is..it i s not mine, and not theirs, so to recap- I bought used car- dealer mis represented the vehicle- and gave me wrong incomplete paper work for it at time of purchase and i couldn't get a license plate in my home state until they fix this issue- took over 2 weeks- to get the license plate issue fixed because no one responded at dealership. this dealership has issues, they are not honest, they do not respect t woman. and the car has 2 tires that have slow leaks and because they are not new but 7 years old Porsche dealership says not safe to patch them because of dry rot.-very expensive lesson -buyer beware- beware of wolfs in sheep cloths. More

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Professional, courteous, explained everything in detail, and they even gave their personal phone numbers in case we have questions in the future , easy to work with. and they even gave their personal phone numbers in case we have questions in the future , easy to work with. More

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