Anthony Serrano | Page 6

Everyone was very knowledgeable and friendly. They made me feel like I was part of the family. They made me feel like I was part of the family. More

by Tnmiles Verified Customer Verified Customer

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Horrible. Didn't do anything at all. I sold for 5 years. Embarrassing you all are Didn't do anything at all. I sold for 5 years. Embarrassing you all are More

by bradenbolerjack Verified Customer Verified Customer

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Held my keys hostage when asked for them back. Told me Gap insurance would be covered... Wasn't. Asked multiple times if my amount financed was $35,500 (est), when I got into finance it was $40,00 Told me Gap insurance would be covered... Wasn't. Asked multiple times if my amount financed was $35,500 (est), when I got into finance it was $40,000. Had to take 3hrs off work to get 2nd key which I was told they would come to my house. That was no. And then the key guy only gave me options from 9a to 3p, Monday to Friday. I work for a living. Now I have 3 USBs out of 4 that doesn't work. Was told to call service who pushed me to seller adviser and she doesn't work weekends. Will take me another 3hrs to get that fixed since I live an hour away. Nothing has been easy. More

by Syl6512 Verified Customer Verified Customer

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Noah was fantastic. He had an answer for all of my question. Very Knowledgeable about the SUV I was interested in, and he found it in Black. If all of your 'salesman' ar He had an answer for all of my question. Very Knowledgeable about the SUV I was interested in, and he found it in Black. If all of your 'salesman' are great I rate Elder Ford 'THE BEST' More

by Jwmccloud1 Verified Customer Verified Customer

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Neither Zaire the sales person or the sales manager listened to me, they tried to extremely low ball me on my trade and then I asked for valve caps and they were sent to me a week late. listened to me, they tried to extremely low ball me on my trade and then I asked for valve caps and they were sent to me a week late. More

by jmk1987 Verified Customer Verified Customer

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Good, did work before I got there to streamline the process with a good trade-in offer and negotiable prices process with a good trade-in offer and negotiable prices More

by castlea17 Verified Customer Verified Customer

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Please review my comments from the 'ford sales' email. Both Anthony and Zaire were wonderful. I've bought multiple trucks from Elder and will continue to do so in the near future. 10/10 Both Anthony and Zaire were wonderful. I've bought multiple trucks from Elder and will continue to do so in the near future. 10/10 More

by Mitch34 Verified Customer Verified Customer

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Very happy with overall experience Professional honest every thing he told me was accurate didn't waste my time very happy with the overall experience every thing he told me was accurate didn't waste my time very happy with the overall experience More

by afucca Verified Customer Verified Customer

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The worst vehicle buying experience ever. I purchased two new trucks from Elder Ford the electronic paperwork on both vehicles did not match the written agreement to purchase. The purchase p I purchased two new trucks from Elder Ford the electronic paperwork on both vehicles did not match the written agreement to purchase. The purchase price on both was different (higher) than the agreed price by thousands of dollars, the dealer added a $3000 dollar maintenance to both vehicles even though I clearly declined it on both trucks and provided nothing documenting what this unwanted maintenance would be. The finance guy Santiago said his printer was down and could not give me a copy of paperwork and was unable to provide any documents to support the purchase. When advised that nothing matched the purchase prices or deals offered, I was assured that things would be corrected by Anthony Serrano who now, weeks later has actually not done anything and doesn’t return communication. Purchases prices don’t match Down payments don’t match Payments don’t match And the finance guy has added $6000 total dollars in maintenance to two vehicles against my wishes. This is all easily resolved and documented in writing. It’s over $8500 in error to the dealership’s benefit. It’s been over a month since purchase and these people aren’t willing to fix this. Buyer beware. Something is very wrong here. Shady Shady Shady! Very disappointing. I’ve bought a lot of vehicles and this is by far the worst!! More

by JC Verified Customer Verified Customer

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The service center may be OK but your customer service is terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service cente terrible. I have called and spoke to somebody three times asking for a callback never getting it. I doubt if you’ll ever see me in your service center again or ask for mobile service. Very upset with what is going on. I wish I had gone to Brandon Ford when I purchased my vehicle three years ago. More

by sackman1953 Verified Customer Verified Customer

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