Anthony Sullivan | Page 30

I took my 2009 Corolla to Cobb County Toyota for service because the check engine light came on. The diagnostic trouble code was P2757 Torque Converter Clutch Pressure Control Solenoid Control Circuit. An because the check engine light came on. The diagnostic trouble code was P2757 Torque Converter Clutch Pressure Control Solenoid Control Circuit. Anthony Sullivan (Service Advisor) advised a transmission fluid drain and fill would fix the transmission issue. Anthony did not tell me that the drain and fill was the first step in attempting to fix the transmission and if this did not fix it, the transmission would need to be replaced at a cost of $5,700. Anthony told me the starter was going bad and needed to be replaced, the oil and filter needed changing, and the air filter too. These services cost approximately $1,000 in addition to the $150 for the transmission drain and fill service. Not being told by Anthony the $150 transmission drain and fill might not fix the transmission and the fix would be replacement for $5,700, I agreed to the $1,000 of additional repair services. My logic in making this decision was that the transmission issue would be fixed for $150 drain and fill and it was worth investing $1,000 in the other repair services. The work was completed and my Corolla was picked up on Thursday 1/18/24. On Friday 1/19/24 at the fifty six mile mark (post repair) the engine light came on and the same diagnostic trouble code came up, Torque Converter Clutch Pressure Control Solenoid Control Circuit as the original code. I phoned Anthony Sullivan and he told me he was going to take care of the issue and told me to expect a call back shortly. I did receive a phone call from Zach Claybrooks. He said he was calling on behalf of Anthony and that he was going to refund the $150 for the transmission drain and fill. I ask him to hold off on the refund. I want to fix the issue and asked him to tell me why the drain and fill didn’t fix the issue and advise me on the fix. He said he would research and phone me. Zach did phone me and told me the fix was transmission replacement. I asked Zach who he reported to and he told me Todd Pluger the Cobb County Toyota Service Director. Saturday 1/20/24 I met with Todd Pluger at the service center. I explained the situation and that I was not informed by Anthony Sullivan about the transmission drain and fill was a first step and that replacement was the next step if that didn’t fix it. I told him I would have not agreed to the $1,000 in additional repairs until knowing whether the drain and fill fixed the transmission. I never got the opportunity to make this decision because Anthony didn’t tell me. He refused the refund and told me that it isn’t Cobb County Toyota Service Department Policy to tell customers what the next steps would be if the work they paid for didn’t fix the issue. He used a brake replacement analogy for an example. I asked him who he reported to and he told me Joel Treiger the Cobb County Toyota General Manager. Joel Treiger agreed to meet with me to hear my issue with the service advisor Anthony Sullivan and service director Todd Pluger. After explaining the situation to Joel and his speaking to Todd Pluger and Anthony Sullivan, Joel told me that there were mistakes made by Anthony Sullivan and me. If I knew that the diagnostic trouble code was transmission related it was my responsibility to let Anthony Sullivan know so the service technician could properly troubleshoot. He said that Anthony Sullivan should have advised me about the drain and fill being the first step in solving the problem and if that didn't work the only fix was the $5,700 transmission replacement. “Anthony Sullivan and I shared responsibility for the situation.” Joel Treiger’s judgement was that I shared responsibility with his Service Advisor Anthony Sullivan in why this situation existed. His solution was to refund to me the $150 paid for the transmission drain and fill , offer to assist with getting my Corolla set up for transmission replacement, or sell to me a replacement vehicle. With all this said, here More

by tinomvelazco Verified Customer Verified Customer

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Tony was processional and thorough. . Service was quick. Will use again. Cost seemed a little high. . Service was quick. Will use again. Cost seemed a little high. More

by cmetpe Verified Customer Verified Customer

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Service was done within the indicated period. People were very friendly and helpful. Good service. People were very friendly and helpful. Good service. More

by DERICKMITCHELL1 Verified Customer Verified Customer

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Anthony was very helpful. Went in for oil change and tire rotation. Due to my extended warranty, Anthony determined that my fuel system was covered and would be cleaned in th Went in for oil change and tire rotation. Due to my extended warranty, Anthony determined that my fuel system was covered and would be cleaned in this visit. He also answered questions on my backup camera warning signal and fuel pump replacement performed earlier under recall. Very satisfied with the service provided. More

by SCOTT231TURBO Verified Customer Verified Customer

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I had a great experience with the Toyota guys my oil change was done and they did it fast. change was done and they did it fast. More

by SHARONCOX3841 Verified Customer Verified Customer

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They service was good. I will be back for future visits. All staff was very nice. I will be back for future visits. All staff was very nice. More

by BTJG Verified Customer Verified Customer

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Exceptional service especially with Anthony and Mickey. They both went out of their way to make sure everything was right They both went out of their way to make sure everything was right More

by TEDSTUDDARD Verified Customer Verified Customer

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Did not receive a 5 star due to lack of updates from Service Advisor….. had to repeatedly call for updates…. Not Professional Service Advisor….. had to repeatedly call for updates…. Not Professional More

by LKSUSA Verified Customer Verified Customer

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All of the service desk workers were very nice and willing to answer any questions that I had about anything specific about auto parts and my car in general. willing to answer any questions that I had about anything specific about auto parts and my car in general. More

by AMEENA21 Verified Customer Verified Customer

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Lee p you informed while waiting for your vehicle to be serviced, comfortable waiting area with clean facilities. serviced, comfortable waiting area with clean facilities. More

by RUMWA Verified Customer Verified Customer

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