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404 Reviews of Zach Claybrooks
Verified Customer
May 25, 2026
Steve was horrible. Very dismissive and talked poorly of the maintenance crew. Thankfully after 2.5 hours and while Steve was on lunch someone else took over . It took t Very dismissive and talked poorly of the maintenance crew. Thankfully after 2.5 hours and while Steve was on lunch someone else took over . It took them less then 15 minutes to check the warning on my truck and give me peace of mind that it was safe to drive . Steve is not Cobb county Toyota standard to the customer care. He needs to be retrained or removed and place away from the customers . More
by AABERNATHY0926
May 11, 2026
The first person I encountered in the service department was somebody named Costa. I was already annoyed because I could not get the key out of my ignition for over 18 hours. I pulled into the service garag was somebody named Costa. I was already annoyed because I could not get the key out of my ignition for over 18 hours. I pulled into the service garage, rolled down my window and probably use a stronger tone of voice than necessary, but I said I could not get the key out of my ignition, and he rolled his eyes. Yes, I saw it. I told him it had happened before, he said he’d never heard of this problem. I said well it’s on the Internet, that’s how I solved it the first time. He remarked something along the lines of yeah you can believe everything you see on the Internet. That annoyed me even more. Then he said so you want to leave it, no, I don’t want to leave it. So what’s the problem he said? What a smug little man. The car is telling me to check the backseat. I took everything out of the backseat, I took everything out of the back of the vehicle. I told him I had searched for an answer and was unable to resolve. I said come over here and try to get the key out of the ignition. The key came right out of the ignition. I put the key in, it came right back out. I said MF to the stupid car situation. He probably thought I was talking to him, and in retrospect, it did apply to him. To his attitude. Called back and asked to speak to the person over all of service, and they transferred me to Zach, who is a service manager by the way. He said he was standing there the whole time then backtracked when I asked him about the conversation I had with Costa. He was not standing there the whole time, but acknowledgedthat I was mad and sped out of the service department. Darn right I was mad. Key in the ignition all night long, tricking my car so I could lock it with the other key. Then acting like I’m the idiot??? I did act like a angry woman though. If it happens again, I will document it with video and screenshot every last forum to try to resolve without calling the service department. This will be the last time I use this location. Rolling their eyes at some woman that can’t get the key out of the ignition. Escalating the situation. “Like you can believe everything you see on the Internet.” Amazingly poor CustomerService. More
by Klanestiles
Other Employees Tagged: Costas Hernandez
May 10, 2026
Service was fast and the staff was friendly. I couldn't have had a better experience I couldn't have had a better experience More
by TREVBOOBOOS5494
Other Employees Tagged: Austin Meek, Katie Fuller, David Cobb, Carlos Ortega, JC Cooper, Costas Hernandez, Simon Chan, Jeff Silvers, Bob Nascimento
April 25, 2026
I came in for an oil change and was told it would be an hour ro an hour and a half maximum. The phone number they had on file was not the one I wanted to be called on, so I said so and the service tech sai hour ro an hour and a half maximum. The phone number they had on file was not the one I wanted to be called on, so I said so and the service tech said to write the number on my paperwork and they would call me on that number. I ended up waiting for 2 and a half hours. I went to the cashier to get a status update and they told me to talk to my service tech. He was not there, so I went back to the cashier for help and they told me to go back our and find any tech who could help. I found a tech, who started to help, but abruptly stopped helping me to assist someone else. As I stood there waiting, he finally came back to me. He then found my paper work and my vehicle had been finished for more than an hour and a half, but no one called me on the number I asked. This was incredibly inconvenient and I'm upset about it. More
by DRLISA1124
Other Employees Tagged: JC Cooper
April 24, 2026
Very disappointed. I was lied to and made a fool of. I called and left a message for James Perrin to call me back to discuss what took place and he didn’t respond. It’s I was lied to and made a fool of. I called and left a message for James Perrin to call me back to discuss what took place and he didn’t respond. It’s possible that he didn’t receive the message or he didn’t go into the office, either way I have bought my last vehicle from the Perrin AutoGroup and I will not be returning to get my vehicle serviced by them. Fourth time in 10 years that I have been lied to by this particular dealership. They won’t miss me and that’s fine. More
by TIMBUCHANAN9
April 06, 2026
Communication issues. I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for th I only asked for one part of fender(missing part) to be replaced. They replaced the part that was still intact, unnecessary,Thus I was charged for the part and labor that I didn’t need. It’s wasn’t a complicated issue. Unacceptable More
by WHITESU
Other Employees Tagged: Simon Chan
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