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399 Reviews of Anthony Sullivan
July 12, 2026
The right side of the service entrance,the males tend to be too pushy with the only exception of the Anthony Sullivan and the female in the stand. You already have my business, for them to be pushy only mak be too pushy with the only exception of the Anthony Sullivan and the female in the stand. You already have my business, for them to be pushy only makes me look elsewhere. The tire salesman is also too pushy and makes me uncomfortable, rather have all information regarding my car and what it needs towards the end and not when I’m getting situated with my service provider More
by nuritrojas
Verified CustomerOther Employees Tagged: Katie Fuller, David Cobb, JC Cooper, Costas Hernandez
July 11, 2026
I brought my car in for a routine service, including a general inspection and tire replacement. Unfortunately, I was disappointed with my overall experience. First, after picking up my vehicle, the maint general inspection and tire replacement. Unfortunately, I was disappointed with my overall experience. First, after picking up my vehicle, the maintenance reminder was still displayed, making it seem as though the service had either not been completed properly or the maintenance indicator was never reset. This left me questioning whether all of the scheduled maintenance had actually been performed. Additionally, my service advisor, Anthony Sullivan, did not clearly explain the paperwork or the services that were completed. By the time I received my vehicle, he had already left, so I was unable to ask any follow-up questions. When I asked another employee, Todd, for clarification, he seemed frustrated and commented that his coworker should not have left the work for him. Rather than helping resolve my concerns, his attitude made the experience even more unpleasant. Overall, I expected better communication, professionalism, and confidence that the requested maintenance had been completed. More
by Anonymous
July 10, 2026
I said "i'm here for a routine 95,000 mile service. ". Anthony Sullivan wrote-up a $384 work order. After phoning Nalleys and Marietta Toyota who quoted $50 and $45, respectively, I suggested he recon ". Anthony Sullivan wrote-up a $384 work order. After phoning Nalleys and Marietta Toyota who quoted $50 and $45, respectively, I suggested he reconsider the price. Visibly embarrassed, he reduced the charge to ~$120. Rather than argue all day when I had so much else to do, I paid. I don't plan to return to Cobb Toyota for future service or to make any, subsequent Toyota purchase. More
by DonCheatle
July 10, 2026
My wife brought her 2026 Corolla Cross for it 10,000 mile service. It was professional and efficient. The atmosphere was warm and friendly. They said it would take 1 hour and they were correct. We are happy service. It was professional and efficient. The atmosphere was warm and friendly. They said it would take 1 hour and they were correct. We are happy to bring the car to Cobb County Toyota. More
by EDMENDEZC
June 29, 2026
Very friendly and worked hard on fixing the problem with the vehicle. Took a few trips there but got it done. the vehicle. Took a few trips there but got it done. More
by LINDA.DORTCH
Other Employees Tagged: Zach Claybrooks
June 29, 2026
I had an appt at 8am and there were several people already there, but the line moved very quickly and my service consultant was Anthony! He was very sweet and very helpful! I’m very glad I came here! already there, but the line moved very quickly and my service consultant was Anthony! He was very sweet and very helpful! I’m very glad I came here! More
by kaylacbean48
June 29, 2026
Anthony provided exceptional service! I am happy he is our service person! We appreciate the professionalism and attention he gives us each time we visit. I am happy he is our service person! We appreciate the professionalism and attention he gives us each time we visit. More
by kerryanns.coote
June 21, 2026
My service contact, Anthony Sullivan, was very good! He’s super friendly and personable. My experience however with my scheduled service was not good. The dealership needs to make people aware when th He’s super friendly and personable. My experience however with my scheduled service was not good. The dealership needs to make people aware when they are coming in for recalls etc exactly how much time it takes. My oil change, tire rotation and recall computer updates/downloads took 4 hours! I had a 7:30 am appt. Arrived on time and at 11:30 finally got my car and left. I heard excuse after excuse. Anthony apologized etc. but if a dealership has a WiFi issue with fixing recalls that they know require WiFi it night be best for the dealership to get a dedicated WiFi for just the service people and recalls. Slow WiFi, broken compressors etc. excuses I heard. A Toyota dealership with a service center should not have these issues given the recalls were on. Camry and how many of those have they done? It was ridiculous. I will NOT be bringing my car back to this dealership for service again. More
by csconnolly03
June 10, 2026
I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working per routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future. More
by Eugeniak.
Other Employees Tagged: Katie Fuller, Zach Claybrooks, Carlos Ortega, Jeff Silvers
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