Antonio Otero

I went to multiple lexus dealerships and was disappointed by the sales teams. I went through the Costco auto program and Mt. Kisco reached out to me within minutes. Lucas was a wonderful salesman, I was loo by the sales teams. I went through the Costco auto program and Mt. Kisco reached out to me within minutes. Lucas was a wonderful salesman, I was looking for a specific vehicle and he was able to find me one. Even with a few issues he was able to ease my stress and keep open communication. If you're looking to buy a Lexus I'd recommend asking for him. The manager Antonio was also able to help ease the pain over some frustrations. This dealership is about an hour away from me but if I had to get another I'd reach out to them first. More

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GREAT EXPERIENCE! ****** Six instead of Five Stars. This was our family's second purchase of a Lexus at DARCARS of Mount Kisco in less than a year. Even though there a ****** Six instead of Five Stars. This was our family's second purchase of a Lexus at DARCARS of Mount Kisco in less than a year. Even though there are other choices, we wanted to stay with this dealership because it was ultimately the people whom we have come to know and trust. Sales Rep: Chris Reus always goes above and beyond and makes sure we got exactly what we were looking for. He puts his customers' best interest first and has the patience of a saint. Chris facilitated both of our deals effortlessly and efficiently. Sales Manager: Antonio Otero is very professional and fair. He does not overpromise and underdeliver. We have had two wonderful experiences with Antonio. Finance Manager: John Molina did a phenomenal job at explaining everything that was to be signed. There were no hidden fees or any sort of dealership 'funny business' that sometimes happens, in general, when it's time to sign the contract at any place. John made it a pleasurable experience. We are pleased to say that John, Antonio and Chirs are the reasons we chose to return to DARCARS Lexus of Mount Kisco in less than a year for our second family Lexus. We feel we got the deal we wanted for both purchase and are glad to have done business with these gentlemen. Many many thanks. More

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Lucas was very friendly and knowledgeable. I am very happy with this dealership from the sales team to the service department. I am very happy with this dealership from the sales team to the service department. More

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Lucas was the perfect mix of knowledge and respect for such a major purchase. He always kept us updated. Of course we are so pleased with our new RX. The dealership is top notch. such a major purchase. He always kept us updated. Of course we are so pleased with our new RX. The dealership is top notch. More

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Very informative and helpful dealership. If you want to buy a Lexus, this is the place to go. The whole process was relaxing and the people were very friendly. If you want to buy a Lexus, this is the place to go. The whole process was relaxing and the people were very friendly. More

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Bruno, Antonio and entire Darcars staff were without a doubt the best dealership experience I have ever had. I bought my dream car in what was the easiest experience! doubt the best dealership experience I have ever had. I bought my dream car in what was the easiest experience! More

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Jose made the buying process easy! Good listener and very responsive. Antonio put on the finishing touch to close the deal. I’ll buy here again. Good listener and very responsive. Antonio put on the finishing touch to close the deal. I’ll buy here again. More

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Bruno was absolutely fantastic! He completely revolutionized my perspective on car buying. He was clear, straight forward and incredibly knowledgeable. Furthermore, it felt so good He completely revolutionized my perspective on car buying. He was clear, straight forward and incredibly knowledgeable. Furthermore, it felt so good to buy from a certified Lexus Dealer. Igor and Stanley were just as amazing and Jessica was the sweetest! More

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Earlier this year I purchased an expensive used vehicle ( just shy of 40k) from Darcars Lexus Mt. Disco. At the time of purchase, I was assured by Antonio Otero, the salesperson, that the gas tank would be f just shy of 40k) from Darcars Lexus Mt. Disco. At the time of purchase, I was assured by Antonio Otero, the salesperson, that the gas tank would be full. As it turns out, it was not. Ortega suggested I return to their dealership for the promised gas; an unrealistic proposal since I live several hours away (one way) on a good day and considerably longer with almost certain traffic. While Otero admitted his own negligence, he failed to take responsibility for his error. Ortega also issued me a second key fob at time of purchase which turned out to be non working. When I notified Otero of the situation, he largely ignored me and again failed to resolve the issue. Otero knew, or should have known, that the key fob was not working and neglected to inform me; clearly deceptie and/or negligent if not somewhat dishonest. Otero is not to be trusted despite his seemingly friendly and good-natured demeanor. Potential buyers beware and be warned of Darcars, particularly Antonio Otero, when considering an automotive purchase. Follow up Review. When Sales Manager Stanley Passoni was informed of gas and key fab issues he refused to take remedial action. I then contacted Akshay Mehta, the general manager of the dealership, by phone to complain. Since I live several hours away from the dealership, Mehta specifically and explicitly promised to send me a check for the gas saying “it’s not a problem”. That turned out to be a blatant lie. I never received a check for the gas. When the general manager of the company is dishonest, it is not surprising that others in the company are also lacking in integrity. Mehta then ignored my attempts to reconnect by refusing to respond to my repeated emails and multiple phone calls. It was then that I posted the above 12/2 2023 review online. Within a half hour, I was contacted by Passoni asking me to rescind the review without ever suggesting, in any way, that the review contained any incorrect, false, or misleading information whatsoever. After several weeks of deception, excuses, delays, and puffing, Mehta finally agreed to send a check for the gas, the non-working key fob, and a few other services. Yet after several more weeks, still no check. It was only after warning Mehta of a suit in small claims court that a check was finally sent, but it did not include payment for the promised tank of gas. When I reached out to them for clarification, Passoni blocked my emails and Metha ignored them. Mehta and Passoni are also not to be trusted. Well-intended, unsuspecting car shoppers be cautious when dealing with Darcars, particularly Sales Manager Stanley Passoni and General Manager Akshay Mehta. If you have been treated unfairly by anyone at Darcars and they cease back-and-forth communications, you might consider posting an honest review online to get their attention and to alert other would-be victims of their behavior. If all else fails, there is always small claims court. More

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Gianni’s helped me purchase the new TX which is amazing. Special thanks to my old friends Shay,Igor and Bryan Special thanks to my old friends Shay,Igor and Bryan More

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