Aracelis Mendez
Aracelis Mendez at Lexus of Orange County

Aracelis Mendez | Page 16

Service Receptionist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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165 Reviews
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165 Reviews

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165 Reviews of Aracelis Mendez

December 04, 2018

Dealership Rating
Employee Rating

Routine service Very satisfied. Very efficient, very pleasant personnel!! Always happy to deal with a well run organization!!!!! All employees that I dealt had a po More

by wgilman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

November 03, 2018

Dealership Rating
Employee Rating

Great Service! The team here is so attentive - I really appreciate the personalized service! They follow up as they say they will and take time to explain the proces More

by LISAH.JOHNSON73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

October 03, 2018

Dealership Rating
Employee Rating

Professional and friendly. Efficient. Dealership did what was requested when required. That is what is needed when engaging a dealership for a higher end automobile. I appreciated the wa More

by DARRELOFA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan

September 21, 2018

Dealership Rating
Employee Rating

Friendly Environment All of the people that I came in contact with at Prestige Lexus in Middletown were friendly and helpful. I had an appointment to have my car inspected More

by l44k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Coryn Gowans, Ryan Nolen

August 30, 2018

Dealership Rating
Employee Rating

Always pleasant and efficient service! Always a wonderful experience. Clean, efficient, no nonsense, professional and friendly service department. This goes for every single person workin More

by jo-ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 22, 2018

Dealership Rating
Employee Rating

Review My reason to visit was to have my GX serviced. We didn't purchase the vehicle from this dealership but we use it for services. So far that has been gr More

by JENNYG1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 25, 2018

Dealership Rating
Employee Rating

AWESOME! Awesome staff, service and loaner...simply awesome! Could not be happier with service! You will be pleased with everyone you deal with - especially J More

by BARRYCLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Scalo

July 06, 2018

Dealership Rating
Employee Rating

Personal attentive interested in me Lucky to have such a professional dealership in our area. Service manager and Mr. Scalo and all personnel were professional and knowledgeable. I would More

by AZUCKERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ray Dyson, Hamid (Ed) Habasi, Joseph Scalo

June 25, 2018

Dealership Rating
Employee Rating

Service This is a great dealership they go above and beyond for every customer I highly recommend this place for any service you need great place More

by JLYDON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Scalo, Chris

June 04, 2018

Dealership Rating

I went to have a rim replaced I went to the dealership to have one of my rims replaced because there was a bad dent but instead of having a claim put in I was denied because the ti More

by SUNYNALDO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Joseph Scalo

Jun 04, 2018

Lexus of Orange County responded

We are extremely sorry for any inconveniences you encountered. As per the Lexus tire and wheel policy, the rim cannot be replaced unless the rim /tire will not hold air or the rim is cracked. We must abide by this policy, and unfortunately that is why we were unable to put in a claim for you. We understand your frustration, and apologize again if there were any communication errors involving the tire/rim policy. If you would like to further discuss this please contact our service department at your earliest convenience and a representative will be happy to assist you.

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