Ari Flores | Page 2

Poor customer service and communication. Recall took 6 plus weeks and all covered parts were not replaced. Car did not operate after completion. Battery dead on car also. Multi-point inspect Recall took 6 plus weeks and all covered parts were not replaced. Car did not operate after completion. Battery dead on car also. Multi-point inspections were different despite the car being held in service department the whole time. Did not offer rental or any accommodations. I would never recommend buying or getting car serviced there to anyone. More

by pat.erickson89 Verified Customer Verified Customer

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The service was great and Ari was excellent. He met when I arrived, and explained everything to me. The wait time was reasonable. He met when I arrived, and explained everything to me. The wait time was reasonable. More

by margaret.h.mccallum Verified Customer Verified Customer

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While I’m sure that the staff does an amazing job the flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the da flow doesn’t help the customers. Dropped my car off on Friday, the person they assigned the car to left and didn’t come in Saturday or Monday (the day I’m supposed to pick up). They had no answers and i got hung up on 4 times throughout the day, waited on hold for 51 min and got hung up on (maybe the phone system is hard to use when pushing the button). The manager finally called after I sent an email to him finding him online. Monday, he assigned the car to another mechanic and they got the job done. Came in, they gave me a discount for the trouble and put a part under warranty (amazing - thank you for eating the cost) but when leaving, the car is doing exactly what i brought it in for. One problem was fixed but, the shaking of the steering wheel…. Still there. Sent me manager a video to explain, maybe we need to see to understand. He said oh no, bring it back in. They run ANOTHER diagnostic (not sure why it wasn’t found in the first one), and it’s a steering wheel coupler, that item is 0.95 online at Hyundai, they quoted me $1,100 for parts and labor. Picked my keys up and went to Jerry Auto & AC with the .95 part for them to put it in. More

by kyndraharmstrong Verified Customer Verified Customer

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Entirely too expensive. $350 for an old school lead acid battery is insane. It might have been my last transaction there. $350 for an old school lead acid battery is insane. It might have been my last transaction there. More

by kellygillen Verified Customer Verified Customer

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I had a scheduled appointment. I was there a few minutes early and was immediately helped. The work was completed in a timely manner and at the time promised. I was there a few minutes early and was immediately helped. The work was completed in a timely manner and at the time promised. More

by LABRADANE2 Verified Customer Verified Customer

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This was a good dealership and I had gotten everything I was looking for with the assistance I received. was looking for with the assistance I received. More

by Joeybates02 Verified Customer Verified Customer

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Ari was very helpful & was able to get our vehicles engine replaced in a timely fashion! We saved out of pocket and have our vehicle back! engine replaced in a timely fashion! We saved out of pocket and have our vehicle back! More

by courtneymarie904 Verified Customer Verified Customer

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Mr. Ari Flores, from the Service Department, provided me with exceptional service and communicated the progress report effectively. with exceptional service and communicated the progress report effectively. More

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I appreciate the professionalism of the man who took care of me. He explained everything it good detail. He explained what else needed to be done to my car if I wanted to have it done then. of me. He explained everything it good detail. He explained what else needed to be done to my car if I wanted to have it done then. More

by robinparker1966 Verified Customer Verified Customer

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Amazing service! No hassle oil change! Will definitely go back for our next scheduled service No hassle oil change! Will definitely go back for our next scheduled service More

by alex.martinez239 Verified Customer Verified Customer

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