Luciano Nunez

They started out well, but the last few visits I had have been frustrating and disappointing. been frustrating and disappointing. More

by Evan Verified Customer Verified Customer

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No updates given during a long service. No loaner provided. Messages was sent to pick the car after repair but incomplete. I have to come all the way to test the car to say it's incomplete No loaner provided. Messages was sent to pick the car after repair but incomplete. I have to come all the way to test the car to say it's incomplete or stop into to some side effect. 50 days to fix one simple issue. No escalation possible as she doesn't refer to the manager or anyone up. She feels as if she paid from her pocket to o fix my car issue. No respect to people who goes all the way to check the status as she won’t update by text or mail or over a call. More

by sats.flusa Verified Customer Verified Customer

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I had a very frustrating experience with Parks Hyundai. I was told that my request had been sent to corporate, but despite asking multiple times, I was never provided with any proof that it was actually su I was told that my request had been sent to corporate, but despite asking multiple times, I was never provided with any proof that it was actually submitted. Later, I was simply told that I had been denied for service, with no documentation or explanation to support that claim. The lack of transparency and communication made me feel like I wasn’t being treated honestly. I expected better customer service and accountability. Based on my experience, I would not recommend this dealership. More

by Katy W. Verified Customer Verified Customer

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Communication was great. Kept me updated throughout the day. Thank you Parks for always taking great care of my car! Kept me updated throughout the day. Thank you Parks for always taking great care of my car! More

by Thelastace Verified Customer Verified Customer

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Sales department seems fine but service department is awful. Made an appointment for noon to have photos made of damage to my car. Arrived on time, waited for an hour only to find out that they hadn't ev awful. Made an appointment for noon to have photos made of damage to my car. Arrived on time, waited for an hour only to find out that they hadn't even taken my car back. Was late to work due to having to wait an additional 30 minutes. Then had to come back the next day because they did not remove (wash off) the paint marker they used on my car to circle the damaged areas and I couldn't get the marker to wash off. Was treated like I was a nuisance rather than a customer. Will never use this service center again. Will probably never buy another Hyundai because of the quality of their customer service. More

by edke Verified Customer Verified Customer

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Clean, friendly staff,felt cost for spark plugs were to much. If I had to do it again I would much. If I had to do it again I would More

by rsermons19 Verified Customer Verified Customer

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I explained to Luciano that I was having an intermittent problem with the touchscreen on my Tucson and that I was not inclined to pay for a diagnosis telling me what I already know. He assured me that an AV problem with the touchscreen on my Tucson and that I was not inclined to pay for a diagnosis telling me what I already know. He assured me that an AVN cost is $2,500. My wife and I determined that we have no need of a touchscreen. More

by bvnicholas Verified Customer Verified Customer

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I love the vibe! I always bring my cars to Parks. Luciano took great care of me! I always bring my cars to Parks. Luciano took great care of me! More

by klrtmto Verified Customer Verified Customer

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They took care of my car timely I only use Parks for my vehicles service needs vehicles service needs More

by klrtmto Verified Customer Verified Customer

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Everytime I went for a checkup or an issue, the solve the problem They solve the problem right away problem They solve the problem right away More

by mariadelrosario.wilson Verified Customer Verified Customer

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