Ariel Denio

Told us it would take 3-5 days to get my vehicle in to diagnose the problem but it took three weeks to get it in to diagnose the problem. I had to call to check on the status of my truck. Ariel failed to diagnose the problem but it took three weeks to get it in to diagnose the problem. I had to call to check on the status of my truck. Ariel failed to keep me updated on the status of my truck twice after Ariel told me that she would keep me updated. My husband talked to the service manager (Todd) about everything that had been going on with my truck. Todd was very professional and very helpful and got my truck diagnosed and fixed in two days. We are very pleased with the service manager. Ariel the service rider needs to have more training in her job duties to ensure that customers are kept up to date on the progress of customers vehicles. More

by hagatha16 Verified Customer Verified Customer

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Communication was not ideal. Technicians and over the counter staff need to have better communication and informed each other about every related to that vehicle. Paying over 3 p Technicians and over the counter staff need to have better communication and informed each other about every related to that vehicle. Paying over 3 plus K for service to have to bring back my vehicle was an inconvenience. Items weren’t installed nor one of the The issues I brought in for weren’t fixed. Having them connect their phone device to our vehicle is not right either. After bringing it back they kept it for over a month for the inconvenience they said they would fill up the tank, wash my vehicle cleaned, neither of that happen, was very upset I just wanted to leave. Definitely not satisfied More

by avaloslessly Verified Customer Verified Customer

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Will NEVER do business with you again. I will tell everyone I know about your underhanded dealings I will tell everyone I know about your underhanded dealings More

by franceydcb Verified Customer Verified Customer

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The were very professional and courteous. They were knowledgeable and informative about other things that needed addressing and the waiting area was nice and set up with coffee and snacks. They were knowledgeable and informative about other things that needed addressing and the waiting area was nice and set up with coffee and snacks. More

by nathgrad Verified Customer Verified Customer

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Didn’t have my car for 3 months my mom (the co signer) calls and threatens them with getting the law involved and suddenly the car they couldn’t get fixed is suddenly fixed WOW MAGIC and then we still had calls and threatens them with getting the law involved and suddenly the car they couldn’t get fixed is suddenly fixed WOW MAGIC and then we still had to wait 2 hours after they told us to come get it because they didn’t put parts back on. More

by Tylerriggs Verified Customer Verified Customer

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Great service very tentative with service very respectful refreshments while waiting for service to be completed refreshments while waiting for service to be completed More

by chefcobb728 Verified Customer Verified Customer

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Friendly staff, clean environment. techs are knowledgeable about their work and advisors are good at maintaining customer confidence techs are knowledgeable about their work and advisors are good at maintaining customer confidence More

by JADRABRIDGES Verified Customer Verified Customer

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No problem so far . Thank you for keeping my vehicle running.always gives me the best options Thank you for keeping my vehicle running.always gives me the best options More

by decschatz Verified Customer Verified Customer

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Wonderful customer service, service department works with you to ensure that your vehicle is fixed you to ensure that your vehicle is fixed More

by phantomiistorm80 Verified Customer Verified Customer

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The dealership is always helpful and gets the job done in a timely manner. Ariel is very professional and courteous and keeps an open communication going so I will know what’s going on. Looking forward to a timely manner. Ariel is very professional and courteous and keeps an open communication going so I will know what’s going on. Looking forward to a good working relationship in the future. More

by GILES.W.JEFF Verified Customer Verified Customer

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