Ariel Gutierrez Graveran
Ariel Gutierrez Graveran at Lincoln of Cutler Bay

Ariel Gutierrez Graveran

Sales Manager

Lincoln of Cutler Bay

11020 SW 186th St
Miami, FL 33157

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3.7
8 Reviews
3.7

8 Reviews

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8 Reviews of Ariel Gutierrez Graveran

August 24, 2025

Dealership Rating
Employee Rating

Be careful when signing, Fraudulent deals, tell you something different to what you sign. Dissatisfied More

by Chuchy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Caridad Castro, Jesus Roque Perez, Mark Thomas , Louis Silva

Aug 27, 2025

Lincoln of Cutler Bay responded

Hi Chuchy, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

Aug 27, 2025

Chuchy responded

I have called and gone to your dealer on several occasions. Have spoken with sales managers and general managers and have not been helped. As I said before to the rest everyone should be careful on the deals they sign on this dealer. Louis Silva lied to my face after I asked him about a $5000 bill that he made me sign and after I asked what it was for he said I did not owe anything to the dealer but when I called after receiving a bill from Lincoln I was told that the bill was not for them. I signed the contract under coercion and misrepresentation so the contract should be void and null and your dealership has done fraud. Extremely dissatisfied with the services offered and after being a costumer for many decades this relationship has come to an end.

August 19, 2025

Dealership Rating
Employee Rating

Es mi segundo carro con ellos nada q ver con el anterior mal carro todo le suena, la atención y la experiencia fatal , no resuelven nada, hablas con las personas encargadas y siempre dicen voy a averiguar a More

by Patricostazz2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jesus Roque Perez

August 01, 2025

Dealership Rating
Employee Rating

The car I bought A/C went out, and all the lights came on the dash. And the windows don't work except the driver's side. More

by garnettwilliam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Melissa Ortiz Rodriguez, Jesus Roque Perez, Mark Thomas , Roberto Hernandez

March 18, 2025

Dealership Rating
Employee Rating

Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are More

by Cissiethevirgo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Karen Rodriguez, William J Hallstrom, Jesus Roque Perez , Sebastian Fernandez, Roberto Hernandez, Rolando Pedraja Jr, Isadora

Mar 22, 2025

Lincoln of Cutler Bay responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lincoln of Cutler Bay (11373). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

Mar 22, 2025

Cissiethevirgo25 responded

No thank you I Came to you guys so many times. I called and Roberto stated he “did not care he got his sale”. I came there And you guys sold me a car and less than 2 hours later the check engine came on. We came to service Business day and service did not treat me like a customer. They told me sales said i did not have a warranty with them and pushed me and my car out. But you don’t need a warranty to get a belt changed ! I CAME 3 times less than a week to speak to Isadora and booked an “appointment” for her to say AGAIN they can’t service me. I asked many times how much was the belt? No one told me. Purposely sold me a bad car . DO NOT COME HERE ! And their General Manager (Kerry) knows what they are doing ! But I caught on to their SCAM! now 1 week after having the car The car went up in smoke ! They do not help !

February 28, 2025

Dealership Rating
Employee Rating

Excellent attention. Jose is a spectacular salesman, he helped me throughout the entire process, always making sure that everything was fine. Thanks. More

by y.barjam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: José Valderrama 100%

Mar 04, 2025

Lincoln of Cutler Bay responded

Hi, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 07, 2024

Dealership Rating
Employee Rating

La attention de los representantes que me atendieron fue exelente estoy muy agradecido por toda la attention recibida More

by josealima43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Fernandez, Roberto Hernandez, Rolando Pedraja Jr, Danny Oropesa , very good

Dec 12, 2024

Lincoln of Cutler Bay responded

Hola, gracias por dejar una reseña tan buena y una calificación tan alta. Si tienes alguna otra necesidad o pregunta, ¡estaremos encantados de ayudarte! ¡Buen viaje!

February 11, 2024

Dealership Rating
Employee Rating

The dealership loaned me a car and charged me $30 for tolls and gas. I brought the loaner back with a full tank and the only toll of $1.74 they are charging me. They would not credit it to the $30.00 t More

by ACTIONPEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 31, 2023

Dealership Rating
Employee Rating

The most important part is the ability of your team members and the service providers to help people. More

by CRUZYSC82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Ortiz Rodriguez , Roberto Hernandez

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