Ariel Szwec | Page 11

Great Customer experience want all to know what an awesome dealership Sullivan GMC is in Arlington Heights. First the sales approach to customers is the best I have experience want all to know what an awesome dealership Sullivan GMC is in Arlington Heights. First the sales approach to customers is the best I have experienced in 30 years plus in buying cars and trucks. No pressure ! I did have a problem with my NEW Canyon that I purchased in early November. It was making bad noise upon start up. After one month of repairs they finally fixed the problem. As you all know General Motors dictated the pace to the dealership. As it turns out I did not feel comfortable with a new vehicle purchase that already had major engine work. Sullivan stepped up in a huge way. The Service Manager Mike Baker was over the top professional in keeping me updated thru the whole process! Ariel Szwec the General Manager involved sales in finding me a replacement solution. The whole experience was better than ever expected! I would challenge any dealer to do a better job in satisfying a customer which Sullivan has done. More

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Great Place To Do Business With Every time I do business with Geoff Sulkowski at Sullivan Buick GMC it strengthens my reasons for returning and for referring customers to this dealer Every time I do business with Geoff Sulkowski at Sullivan Buick GMC it strengthens my reasons for returning and for referring customers to this dealership. Geoff and the team at Sullivan make sure that you are treated like family and that you are truly happy with the deal and customer service they are providing. Geoff has always gone out of his way to make sure my deals are put together to fit my needs all while keeping the buying process smooth and simple. More

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Very pleasant experience Just bought a 2015 Enclave and Mike Ayoub made an otherwise dreaded experience, very pleasant. He was very efficient and easily answered our question Just bought a 2015 Enclave and Mike Ayoub made an otherwise dreaded experience, very pleasant. He was very efficient and easily answered our questions. Mike O"Connell was equally helpful, especially when talking about money!! I would highly recommend Sullivan. More

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Bait And Switch. I recently was trying to buy a 2015 GMC Canyon for the sticker price $ 39,990.00. I offerd 37k CASH. They informed me that the price didn't reflect th I recently was trying to buy a 2015 GMC Canyon for the sticker price $ 39,990.00. I offerd 37k CASH. They informed me that the price didn't reflect the sticker. It was more then reflected. They tried to steer me to other vehicles on the lot. It's the classic "Bait & Switch"! Stay away!! More

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Class Act.......what more can I say First time purchasing a car from Sullivan GMC & Buick. I couldn't have ask for a better salesman (Mike Ayoub). I couldn't decide if I wanted to purcha First time purchasing a car from Sullivan GMC & Buick. I couldn't have ask for a better salesman (Mike Ayoub). I couldn't decide if I wanted to purchase a GMC or a Buick, I bought a Buick Encore, LOVE IT.! Ariel ,Dan and Mike O. were so pleasant to work with, what a TEAM! I was so impressed by the service I received and how accommodating they were, can't say enough. Thanks guys!!! More

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Check Sullivan out! Ask for Phillip: He is knowledgeable, nice, no nonsense guy who was respectful of my time. Love my Encore. The whole team was fantastic.Best car buyin Ask for Phillip: He is knowledgeable, nice, no nonsense guy who was respectful of my time. Love my Encore. The whole team was fantastic.Best car buying experience yet! More

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love this dealership I came in to buy a car with a matricula and I thought it would be impossible but this dealership made it so easy for me. very friendly staff:-) I came in to buy a car with a matricula and I thought it would be impossible but this dealership made it so easy for me. very friendly staff:-) More

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We won't shop elsewhere! We have been buying our cars from Sullivan since 1990 because the sales and service staff are the best. They are courteous, knowledgeable and complet We have been buying our cars from Sullivan since 1990 because the sales and service staff are the best. They are courteous, knowledgeable and completely professional. We've been very happy with every car our family has purchased. More

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Impeccable buying experience After taking several months to decide on a car and visiting at least 6 different dealerships for Buick and Chevrolet, we were put in touch with Ariel After taking several months to decide on a car and visiting at least 6 different dealerships for Buick and Chevrolet, we were put in touch with Ariel Szwec and Mark Latta at Sullivan. They were extremely up-front with no game playing. They did a fantastic job sitting down with us, explaining all of our options and determining what made the most sense for us financially and to best meet our needs. We never found ourselves second guessing our experience at Sullivans and felt very comfortable that we were not only treated fairly, but that the folks at Sullivan bent over backwards to make it an easy and well-informed purchasing decision. Mike was a pleasure to deal with in finance and took great care to make sure we were apprised of our options and that we selected options the were best in line with our desires. We have loved our 2014 Enclave and know that if we have any questions, Mark and Ariel will be happy to help us out. I would actively recommend this dealership to anyone looking for a Buick GMC. More

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Be Careful I ordered and purchased a 2015 Yukon XL Denali through Sullivan Buick GMC. The ordering process was okay but once the truck arrived (1 month later) t I ordered and purchased a 2015 Yukon XL Denali through Sullivan Buick GMC. The ordering process was okay but once the truck arrived (1 month later) they gouged me on price, saying that I had agreed to pay full MSRP when I had not done so. (Would never have ordered through them had that been stated at the time of order). So...after several phone calls and chasing the GM he eventually said to me, "I do not feel that I owe you anything" but did take $1,000 off the price of the vehicle (a laughably small discount off the $75,000 MSRP). I certainly understand, respect, and appreciate Sullivan's need to make every transaction profitable but in this case they came off as opportunistic and greedy. Yes, I was purchasing a hot new vehicle but I expected more flexibility and customer respect from an established dealership like Sullivan. However, the single most disappointing aspect of my experience with Sullivan Buick GMC was the fact that the General Manager left me with the impression that it was my privilege to purchase from his dealership. More

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