They had my car for week and also cracked my front
windshield and the lady that sits behind Ariella is very rude I mention this to Randy on this past Monday and he said he talked to her Saturday about
windshield and the lady that sits behind Ariella is very rude I mention this to Randy on this past Monday and he said he talked to her Saturday about her attitude.
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by Shadowspirit65
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 22, 2026 -
Spitzer Kia Cleveland responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.
Swift, professional, satisfied Service was excellent, our
issue was fixed swiftly. We are well pleased.
issue was fixed swiftly. We are well pleased.
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by C&JK
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 17, 2026 -
Spitzer Kia Cleveland responded
We’re glad your Kia Soul received prompt and professional attention and that the issue was resolved swiftly. Ariella appreciates your positive feedback. We look forward to helping you with any future service needs.
The team of worker's Saturday was fast and efficient.
Would recommend them highly. Thanks
Would recommend them highly. Thanks
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by DPASKOWSKI
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear our Saturday team provided fast and efficient service for your Kia Sportage. Thank you for recommending us, and we look forward to assisting you again.
Im treated like a King Im treated like a king by the
majority of staff
majority of staff
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by STEVEMCRITCHLEY
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 14, 2026 -
Spitzer Kia Cleveland responded
It’s wonderful to hear Ariella and our team treated you like a king during your Kia Sorento Hybrid service. Thank you for the kind feedback and we look forward to helping you again.
Quickness, Arielle so polite and professional
Professional clean plus my car washed that's a plus
Professional clean plus my car washed that's a plus
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by bikerblanca
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 13, 2026 -
Spitzer Kia Cleveland responded
It’s great to hear Ariella’s polite, professional approach and our quick turnaround met your expectations. We’re glad your Kia left our lot clean and refreshed with the added wash. Thank you for sharing your experience.
I went in for an oil change tire rotation and a theft
update. On a 2020 Kia forte that has 14,000 on the vehicle it is in pristine shape. After the oil change I had to go back to get the next oil change
update. On a 2020 Kia forte that has 14,000 on the vehicle it is in pristine shape. After the oil change I had to go back to get the next oil change sticker for window. There was no paper on the floor to protect for shoe dirt. There was dirt on my cloth carpet and you can see the dirt from the sole of the shoe. Also when I came home the dome light did not work on the car when the door was opened and closed. The next day I figured it out before I brought it back to service. Everything is about check and balances the person that dropped my car at the door moved my seat all the way up and I had to move it back. There was nothing to keep my floor clean and I had smudged marks on the inside of the door that somebody worked on the car. The car had only 14,000 miles on the car had to go home and clean my car .(
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by Jack
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 08, 2026 -
Spitzer Kia Cleveland responded
Jack, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I love the dealership.
It was really good. I just wish it was a little bit more better timing but I understand the situation so I'm not mad or nothing about it. I appreciat
It was really good. I just wish it was a little bit more better timing but I understand the situation so I'm not mad or nothing about it. I appreciate all her hard work. I wish we can do a warranty exchange for the other three tires, but I don't know if that's possible.
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by Whitecory86
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 03, 2026 -
Spitzer Kia Cleveland responded
Thank you, Cory, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Spent over two hours for a door locking problem and they
looked at the wrong part of the door and I had to reschedule at a different time total waste of my time
looked at the wrong part of the door and I had to reschedule at a different time total waste of my time
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by Richard Ballard
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 02, 2026 -
Spitzer Kia Cleveland responded
Thank you for bringing this to our attention, Richard, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Ari greeted me as I drove through the door.
She knew who I was and had the paper work ready to go. She was pleasant and courteous.
She knew who I was and had the paper work ready to go. She was pleasant and courteous.
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by c.maruna
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Mar 01, 2026 -
Spitzer Kia Cleveland responded
We’re thrilled that Ariella welcomed you as soon as you arrived, had your paperwork ready, and ensured a pleasant and courteous visit. We look forward to assisting you again.
CRAP!
Burn and churn...no intimacy, just a #...no personal touch...I will be changing dealerships! They suck!
Burn and churn...no intimacy, just a #...no personal touch...I will be changing dealerships! They suck!
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by shandy4u6
Verified Customer
Verified Customer
Other Employees Tagged:
Ariella Cancel
Feb 28, 2026 -
Spitzer Kia Cleveland responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.