Arin Robeson

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your review means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We appreciate the opportunity we had to speak with you directly to clarify our pricing structure and the details regarding our optional enhancements and protections. While we understand you have decided not to move forward with a purchase at this time, we are glad we could confirm that the vehicle was indeed available at the advertised online price as intended. Providing a transparent and clear experience is a priority for us, and we value the conversation that allowed us to address these points with you. We wish you the best this holiday season and in the new year. Tony Gomez, General Sales Manager

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding the missing second key for your recently purchased vehicle. We sincerely apologize that you have not received a timely response from your salesperson, or through your calls and emails to the dealership about this important matter, and we appreciate you bringing this communication lapse to our attention. We understand your concern about only receiving one key. Please be assured that our team will ensure that key owed to you is provided per our new/preowned vehicle sales policy. I was not able to immediately identify your new or preowned vehicle purchase by your reviewer handle, so please send me your full name and phone number along with make and model purchased to tgomez@bigstarhyundai.com. We will contact you directly to confirm the status of the second key, and if one is owed, to arrange a convenient time for you to pick it up. Again, our apologies. Tony Gomez, General Sales Manager

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the frustration and disappointment you experienced during your purchase attempt, especially following what sounded like a positive test drive. We regret that the final steps involved unexpected add-ons, and pressure tactics which unfortunately resulted in a negative perception of our process. We take your comments regarding the negotiation style and the salesperson's conduct as that is certainly not the professional experience we aim to provide. We are reviewing your experience with our team to ensure our practices reflect the transparency and respectful service our customers deserve. If you are willing, I would like the opportunity to discuss with you personally. Please reach out to me directly at tgomez@bigstarhyundai.com. Tony Gomez, General Sales Manager.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent experiences with our dealership. We sincerely apologize for the frustration and inconvenience caused by your concerns. We understand how frustrating it is when simple communications are difficult, and when a service visit ends in discovering unexpected damage and a lack of attention in cleaning. We would like to review these issues with the appropriate departments, including our service and title teams to resolve your registration status immediately, and investigate the damage to your rim We value you as a customer and would like the opportunity to work through this to restore your trust in us. Please contact me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.