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Arlen Bird

Overview Reviews (926) Inventory (124)

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Arlen Bird

Arlen Bird | Page 5

Lead Service Writer

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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4.9

926 Reviews

Overview Reviews (926) Inventory (124)

4.9

926 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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926 Reviews of Arlen Bird

March 22, 2026

Dealership Rating

Employee Rating

Everything went smoothly and Arlen was awesome as always! Thanks Arlen! We were able to schedule fast, service was great, Arlen is easy to talk to and we are happy as can be! Thanks Arlen! We were able to schedule fast, service was great, Arlen is easy to talk to and we are happy as can be! More

by Chelseyjroberts

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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May 02, 2026 -

Bob Ferrando Ford responded

Thank you for the fantastic review! We’re glad everything went smoothly and that Arlen took great care of you—as always! Fast scheduling, great service, and easy communication are exactly what we aim for. We truly appreciate your continued trust and look forward to seeing you again! 🚗🔧💙 #TeamFerrando #CustomerFirst

March 21, 2026

Dealership Rating

Employee Rating

I had an issue with my phone not connecting and they were able to detect the problem and fix it able to detect the problem and fix it More

by pac1n2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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May 02, 2026 -

Bob Ferrando Ford responded

Thank you for the great review! We’re glad our team was able to quickly diagnose the issue and get your phone connected again. Tech problems can be frustrating, so it’s great to hear we got you back up and running. We appreciate your business and are always here if you need anything! 🚗📱💙 #TeamFerrando #CustomerFirst

March 20, 2026

Dealership Rating

Employee Rating

I had great service, good communication, and my problem was quickly fixed. I appreciate the good communication. was quickly fixed. I appreciate the good communication. More

by Jmyron711

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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May 02, 2026 -

Bob Ferrando Ford responded

Thank you for the great review! We’re glad to hear you experienced great service and clear communication, and that your issue was resolved quickly. Keeping you informed every step of the way is something we take pride in. We appreciate your business and look forward to helping you again! 🚗🔧💙 #TeamFerrando #CustomerFirst

March 20, 2026

Dealership Rating

Employee Rating

?? Always a pleasant experience with Arlen and Colby and everyone that is associated with the transaction. everyone that is associated with the transaction. More

by Nat.bj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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May 02, 2026 -

Bob Ferrando Ford responded

Thank you for the great review! We’re glad to hear Arlen, Colby, and the entire team continue to make your experience a pleasant one—that’s exactly what we strive for every visit. We truly appreciate your continued trust and look forward to taking care of you again! 🚗🔧💙 #TeamFerrando #CustomerFirst

March 17, 2026

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Employee Rating

Quick appointment and the reason I was there was handled. Communication was good and vehicle taken care of Communication was good and vehicle taken care of More

by andrew.mcintosh8

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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May 02, 2026 -

Bob Ferrando Ford responded

Thank you for the great review! We’re glad we could get you in quickly, keep you informed, and take care of your vehicle. That’s exactly the experience we aim to deliver every visit. We appreciate your business and look forward to helping you again! 🚗🔧💙 #TeamFerrando #CustomerFirst

March 12, 2026

Dealership Rating

Employee Rating

I would never consider going elsewhere for my Ford service. I've always been treated wonderfully, dependably, and with excellent service at this dealership. They have always been polite, friendly, h service. I've always been treated wonderfully, dependably, and with excellent service at this dealership. They have always been polite, friendly, helpful, and priced fairly.. More

by BJLORINGER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Barney, Collin Mello

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Mar 13, 2026 -

Bob Ferrando Ford responded

Thank you for the wonderful review! We truly appreciate your trust in Bob Ferrando Ford for your vehicle service. It means a lot to hear that our team has consistently provided you with dependable, friendly, and fairly priced service. Our goal is always to make every visit a positive experience, and we're grateful for the opportunity to continue taking care of you and your Ford. Thanks again for your support—we look forward to seeing you at your next visit! 🚗

March 11, 2026

Dealership Rating

Employee Rating

Calm, fast, enjoyable and helpful The customer service was fantastic and they were very fast was fantastic and they were very fast More

by Kayleemarone

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Mar 13, 2026 -

Bob Ferrando Ford responded

Thank you for the great review! We're happy to hear your experience was calm, fast, and enjoyable. Our team works hard to provide helpful and efficient service, so it’s wonderful to know that came through during your visit. We truly appreciate you choosing Bob Ferrando Ford and look forward to seeing you again in the future! 🚗

March 03, 2026

Dealership Rating

Employee Rating

It is always a pleasure to go to Bob Ferrando Ford as it is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is is my favorite dealership, the one where I do 95% of my automobile business. I have purchased several vehicles from them and the sales experience is always 5 stars. The service department is a well run machine under the direction of John Barney, efficient, professional and always on time. Every employee at Bob Ferrando Ford stands out on their own and make an exceptional team. Hats off to Arlen Bird for taking such good care of my most recent service visit and I could not have been more pleased with the level of service and care my Ford Escape received. More

by MARKJMEYERS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shawn Haas, Paul Dedionisio, Dana Greenawalt, John Barney, Collin Mello , Hats off to the best salesman in town, Shawn Haas. 5 stars, professional, friendly, kind and does his job with a passion rarely seen in customer service.

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March 03, 2026

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Employee Rating

The service dept is first rate! ! They are always on time and fix things right the first time! ! They are always on time and fix things right the first time! More

by JWILDZZA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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February 23, 2026

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Employee Rating

They were very prompt in doing the work. And, they all were very courteous and polite. And, they all were very courteous and polite. More

by bemeeker

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arlen Bird

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Feb 23, 2026 -

Bob Ferrando Ford responded

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words. Our team works hard to provide prompt service while making sure every customer feels welcomed and respected. We're glad to hear you had a courteous and positive experience with us. We look forward to serving you again at Bob Ferrando Ford! 🚗

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