Arlen Bird
Arlen Bird at Bob Ferrando Ford

Arlen Bird | Page 4

Lead Service Writer

Bob Ferrando Ford

8868 Ridge Rd
Girard, PA 16417

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4.9
926 Reviews
4.9

926 Reviews

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926 Reviews of Arlen Bird

May 19, 2026

Dealership Rating
Employee Rating

Every time I have come to have car worked on, I have been treated very kindly and promptly. They actually listen and do a great job. More

by Anneritchie1970
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 07, 2026

Dealership Rating
Employee Rating

Everyone at Bob ferrando is always very friendly, knowledgeable, and trustworthy. We service all of our vehicles there whether they are Ford or not. More

by klmnurse101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

May 07, 2026

Bob Ferrando Ford responded

Thank you so much for the kind words and continued trust in our team! We truly appreciate the opportunity to service all of your vehicles, Ford or not. Providing friendly, knowledgeable, and trustworthy service is exactly what we strive for every day. Thanks again for being part of the Ferrando family!

May 05, 2026

Dealership Rating
Employee Rating

Accommodating & fair Handled my issues and kept me informed of progress Business professional & timely More

by Feldmann897
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 04, 2026

Dealership Rating
Employee Rating

Everything went smoothly, on time and what I needed done. Never any problems with the service department. Will continue to take my truck there for all its service, warranty or recall needs. Thank you for an More

by ERICR71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Barney, Collin Mello

May 05, 2026

Bob Ferrando Ford responded

Thank you for the outstanding review! We’re glad everything went smoothly, on time, and exactly as expected—that’s what we aim for every visit. It means a lot to know you trust us with all your service, warranty, and recall needs. We truly appreciate your loyalty and look forward to taking care of your truck for years to come! 🚗🔧💙 #TeamFerrando #CustomerFirst

April 30, 2026

Dealership Rating
Employee Rating

Arlen / Ferrando Ford accommodated my schedule, made drop off and pickup easy, and had work done in timely manner. More

by Buddy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello

May 02, 2026

Bob Ferrando Ford responded

Thank you for the great review! We’re glad to hear Arlen and the team made your visit easy and worked around your schedule—that’s exactly the experience we aim to provide. We appreciate your business and look forward to helping you again whenever you need us! 🚗🔧 #TeamFerrando #CustomerFirst

April 11, 2026

Dealership Rating
Employee Rating

Pretty nice to get along with. Super nice, people who were able to accommodate my needs. More

by Pandaerie
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 02, 2026

Bob Ferrando Ford responded

Thank you for the kind review! We’re glad to hear our team was easy to work with and able to accommodate your needs—that’s exactly the experience we strive to provide. We appreciate your business and look forward to helping you again! 🚗🔧 #TeamFerrando #CustomerFirst

April 09, 2026

Dealership Rating
Employee Rating

We switched to you after I bought my bronco. We bought my wife's explorer at champion but left because of their service department More

by gtm16506
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 02, 2026

Bob Ferrando Ford responded

Thank you for making the switch and giving us the opportunity to earn your business—we truly appreciate it! We’re glad to hear you’ve had a better experience with our service team, and we’ll keep working hard to deliver the level of care you expect and deserve. Thanks again for trusting us with your Bronco and Explorer—we’re here anytime you need us! 🚗🔧 #TeamFerrando #CustomerFirst

April 03, 2026

Dealership Rating
Employee Rating

I Would never go anywhere else? To have my car serviced, I had bad experience in Ohio and Arlen took care of me above and beyond. More

by BUTCH.KARNES
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 02, 2026

Bob Ferrando Ford responded

Thank you so much for the amazing feedback! We’re sorry to hear about your past experience, but we’re glad Arlen was able to step in and take great care of you. Going above and beyond is what we strive for every day. We truly appreciate your trust and loyalty—we’ll always be here when you need us! 🚗🔧💙 #TeamFerrando #CustomerFirst

April 03, 2026

Dealership Rating
Employee Rating

I Would never go anywhere else? To have my car serviced, I had bad experience in Ohio and Arlen took care of me above and beyond. More

by BUTCH.KARNES
Recommend Dealer
Yes

Other Employees Tagged: Arlen Bird

May 02, 2026

Bob Ferrando Ford responded

Thank you so much for the amazing feedback! We’re sorry to hear about your past experience, but we’re glad Arlen was able to step in and take great care of you. Going above and beyond is what we strive for every day. We truly appreciate your trust and loyalty—we’ll always be here when you need us! 🚗🔧💙 #TeamFerrando #CustomerFirst

April 02, 2026

Dealership Rating
Employee Rating

The service department at Bob Ferrando is the only reason we buy our vehicles from there. Excellent service people, very friendly, knowledgeable, and trustworthy. always put us in the right direction. People More

by HEYROSIE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Mello , Collin Mello

May 02, 2026

Bob Ferrando Ford responded

Thank you so much for the incredible feedback and your continued trust in us! It means a lot to hear that our service department has earned your loyalty—that’s exactly what we strive for every day. We’re proud to have a team that’s friendly, knowledgeable, and always looking out for our customers’ best interests. We truly appreciate your support and look forward to taking care of you for many years to come! 🚗🔧💙 #TeamFerrando #CustomerFirst

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