Arlen Bird | Page 6

Came in to get a state inspection. Needed a mirror light to pass. Installed it ($350 later) - I got home and looked at it and it doesn’t work. Called right away and they can't get me i Needed a mirror light to pass. Installed it ($350 later) - I got home and looked at it and it doesn’t work. Called right away and they can't get me in to fix it for 10 days. Unacceptable! More

by kra3 Verified Customer Verified Customer

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Our Ford Transit passenger van broke down 9 hours from home and Bob Ferrando Ford was able to squeeze us in for two appointments with no notice, getting us back on the road within days. We are grateful th home and Bob Ferrando Ford was able to squeeze us in for two appointments with no notice, getting us back on the road within days. We are grateful that we not only bought the van from Bob Ferrando Ford at a good price but also that we were near them when we needed service. Happy customer. Will continue to use them for purchase and service whenever possible. Kudos to everyone at the shop - all you folks have dedicated customer service-driven attitudes. More

by Vermont Buyer Verified Customer Verified Customer

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I needed a part replaced and it was going to be over 500 dollars but when he got into it, the expensive part didn't need replaced, I appreciated the honesty and it cost me only 129 dollars so that was great dollars but when he got into it, the expensive part didn't need replaced, I appreciated the honesty and it cost me only 129 dollars so that was great. More

by goldhartartist Verified Customer Verified Customer

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Always great customer service and friendly crew, I always appreciate honesty & fast service and I received both! appreciate honesty & fast service and I received both! More

by MAC9962 Verified Customer Verified Customer

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I stayed at the dealership to wait for my car and Arlen checked on me 3 times to see if I needed anything. He offered me a rental car which I did not need but the offer was appreciated. The mechanic, Ed Cu checked on me 3 times to see if I needed anything. He offered me a rental car which I did not need but the offer was appreciated. The mechanic, Ed Curtis also checked on me and gave me details on the problem with my car. More

by ediejackman Verified Customer Verified Customer

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Todd was friendly, and knowledgeable. Paul made everything easy with financing. I appreciate their help very much. Paul made everything easy with financing. I appreciate their help very much. More

by Brandi9wine Verified Customer Verified Customer

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Service department great thank you very much Happy they could get us in for service in our time of need. could get us in for service in our time of need. More

by Vermont Buyer Verified Customer Verified Customer

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Team Ferrando was quick and efficient as always! Walt and Arlen are fantastic! I wouldn’t take my vehicle anywhere else! Walt and Arlen are fantastic! I wouldn’t take my vehicle anywhere else! More

by PDEDIONISIO Verified Customer Verified Customer

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professional I made an appointment ahead of time the wait was short I scheduled my appointment ahead of time. when I arrived at the location they were ready for me. I was met with profession, respect and eve was short I scheduled my appointment ahead of time. when I arrived at the location they were ready for me. I was met with profession, respect and everything was handled in the timely manner More

by yolanda_thornton Verified Customer Verified Customer

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Manager failed to call me back re car I was interested in 3 days ago 3 days ago More

by TURNER.PHYLLIS Verified Customer Verified Customer

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