Arlene Cochran
Arlene Cochran at Walt Massey Kia

Arlene Cochran

Service Advisor

Walt Massey Kia

106 Kia Lane
Mccomb, MS 39648

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4.6
20 Reviews

Dealership Experience

9 mos

4.6

20 Reviews

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20 Reviews of Arlene Cochran

February 19, 2026

Dealership Rating
Employee Rating

I am very pleased with the service and especially the courtesy I received while there. Staff was very friendly and professional. Keep up the good work. DJ More

by dojones1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear you were pleased with the service and appreciated the friendly, professional, and courteous care from our staff. We truly value your trust and support!

February 10, 2026

Dealership Rating
Employee Rating

Bathrooms were nice and clean. Dealership was easy to find. Nice televisions. Not coming back More

by madeb21153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you directly to better understand what happened and will reach out to you as soon as possible to discuss a resolution. You can also reach him at (985) 687-8099.

Feb 10, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you directly to better understand what happened and will reach out to you as soon as possible to discuss a resolution. You can also reach him at (985) 687-8099.

February 05, 2026

Dealership Rating
Employee Rating

Keep up the good work and thank you'll for the service everyone is so friendly More

by shilliemspears59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you had a positive experience and found our team friendly. We truly appreciate your trust and support!

January 31, 2026

Dealership Rating
Employee Rating

Didn’t rotate my tires! Called to make the appointment for a recall and then didn’t even have the part for the appointment they called to schedule! Drove an hour and 15 minu More

by brooklynking501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Teiara Scott

Feb 03, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (985) 687-8099.

January 30, 2026

Dealership Rating
Employee Rating

Awesome experience from scheduling to service I was pleased. Awesome team awesome job thanks again More

by chalahvarnado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Youngblood, Thelma Brown , Lakeitha brooks

Feb 03, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear everything from scheduling to service went smoothly and that our team made a positive impression. We truly appreciate your trust and support!

January 30, 2026

Dealership Rating
Employee Rating

The staff at Walt Massey Kia kept me informed up the progress being made on my vehichle as they were working on it. I am appreciative of being informed as the work is being done which allows me to wait More

by Krheams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

Feb 03, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re thrilled to hear our team kept you informed throughout the service, making your wait more comfortable, and that you enjoyed the hospitality despite being short-handed. We truly appreciate your kind words and your trust in Walt Massey Kia!

January 28, 2026

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Employee Rating

This is a great dealership. All the workers are professional, friendly, and well mannered there. More

by shenitra2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you find our dealership professional, friendly, and welcoming. We truly appreciate your trust in us!

January 27, 2026

Dealership Rating
Employee Rating

Great service, comfortable accommodations during wait time, friendly and respectful staff, Great service as usual overall More

by schristiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Walt Massey Kia responded

Thank you for your kind feedback. We’re glad to hear you consistently receive great service, enjoy our comfortable accommodations, and find our staff friendly and respectful. We truly appreciate your trust in us!

January 15, 2026

Dealership Rating
Employee Rating

Was not greeted when I walked in. Was not offered refreshments or accommodations. Charles came over and checked me in and gave friendly conversation. More

by mefortenberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Price, Teiara Scott

Jan 15, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you ASAP. You can also reach him at (985) 687-8099.

January 15, 2026

Dealership Rating
Employee Rating

Great people to do business with if you have a problem with your ride kia will take care of you More

by andrew.authement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

Jan 15, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear our team took great care of you and helped with your vehicle. We truly appreciate your trust and your recommendation.

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