Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Arlene Cochran
Arlene Cochran at Walt Massey Kia

Arlene Cochran | Page 2

Service Advisor

Walt Massey Kia

106 Kia Lane
Mccomb, MS 39648

Contact Me
4.6
35 Reviews

Dealership Experience

1 yr

4.6

35 Reviews

Write a Review

35 Reviews of Arlene Cochran

March 18, 2026

Dealership Rating
Employee Rating

Customer service is outstanding, top notch and very professional, from sales to service,, overall my experience was great!!! More

by pricecharles75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott , Christopher Cheung, Wesley Hubner, Roshellman, Breakfield, Ellis Spring,and so many others

Report | Print
Mar 18, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re thrilled to hear you received outstanding, professional service from start to finish. We truly appreciate your trust and support!

March 14, 2026

Dealership Rating
Employee Rating

Everyone is always very nice. I always get great service when I take my vehicle there to have it serviced. More

by burgesmelissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

Report | Print
Mar 16, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear our team consistently provides friendly and excellent service whenever you bring your vehicle in. We truly appreciate your trust and continued support!

March 09, 2026

Dealership Rating
Employee Rating

I was literally stranded, my car had to be towed in. 3 days after my appt, it drove out like a new car at a very reasonable repair fee. Everyone was patient, friendly and professional! Thank you Walt Ma More

by lisahux59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 10, 2026

Walt Massey Kia responded

It is remarkable to hear that the team in McComb turned a stressful situation into such a positive outcome. Providing patient, professional service and high-quality repairs at a fair price is a top priority. Your appreciation is greatly valued.

March 02, 2026

Dealership Rating
Employee Rating

The dealership is well organized and I’m glad I was given the information that I received. More

by army.vet220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teiara Scott

Report | Print
Mar 03, 2026

Walt Massey Kia responded

It is wonderful to hear that the organization and information provided met every expectation. Ensuring a clear and well-structured experience is a core focus for the entire team. We truly appreciate the kind words and the continued trust. Thank you for choosing us!

February 26, 2026

Dealership Rating
Employee Rating

Has always done a good job. Very courteous. Only thing that needs working out is the scheduling of appointments overlapping. More

by gptindle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans, Teiara Scott , Jason Slaughter

Report | Print
Feb 27, 2026

Walt Massey Kia responded

We appreciate the feedback and the kind words regarding our courteous service. It is a pleasure to consistently meet expectations, though the concerns regarding appointment scheduling are noted. Improving the efficiency of our calendar is a priority to ensure a smoother experience for everyone. Thank you for bringing this to our attention so we can continue to improve!

February 19, 2026

Dealership Rating
Employee Rating

I am very pleased with the service and especially the courtesy I received while there. Staff was very friendly and professional. Keep up the good work. DJ More

by dojones1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Youngblood, Teiara Scott

Report | Print
Feb 19, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear you were pleased with the service and appreciated the friendly, professional, and courteous care from our staff. We truly value your trust and support!

February 10, 2026

Dealership Rating
Employee Rating

Bathrooms were nice and clean. Dealership was easy to find. Nice televisions. Not coming back More

by madeb21153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 10, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you directly to better understand what happened and will reach out to you as soon as possible to discuss a resolution. You can also reach him at (985) 687-8099.

Feb 10, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you directly to better understand what happened and will reach out to you as soon as possible to discuss a resolution. You can also reach him at (985) 687-8099.

February 05, 2026

Dealership Rating
Employee Rating

Keep up the good work and thank you'll for the service everyone is so friendly More

by shilliemspears59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lamoureux, Charles Price, Kimberly Youngblood, Delano Evans

Report | Print
Feb 05, 2026

Walt Massey Kia responded

Thank you for your kind words. We’re glad to hear you had a positive experience and found our team friendly. We truly appreciate your trust and support!

January 31, 2026

Dealership Rating
Employee Rating

Didn’t rotate my tires! Called to make the appointment for a recall and then didn’t even have the part for the appointment they called to schedule! Drove an hour and 15 minu More

by brooklynking501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Teiara Scott

Report | Print
Feb 03, 2026

Walt Massey Kia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Tony Lamoureux, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (985) 687-8099.

January 30, 2026

Dealership Rating
Employee Rating

Awesome experience from scheduling to service I was pleased. Awesome team awesome job thanks again More

by chalahvarnado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kimberly Youngblood, Thelma Brown , Lakeitha brooks

Report | Print
Feb 03, 2026

Walt Massey Kia responded

Thank you for sharing your experience. We’re glad to hear everything from scheduling to service went smoothly and that our team made a positive impression. We truly appreciate your trust and support!

1
2
3
4

Dealership Inventory (110 Vehicles)

new 2026 Kia Seltos car, priced at $29,524
2026 Kia Seltos
new
Fusion Black exterior
CVT
All-wheel Drive
$29,524
View Details
new 2026 Kia Sorento car, priced at $39,380
2026 Kia Sorento
new
Glacial White Pearl exterior
Unknown
Front-wheel Drive
$39,380
View Details
new 2027 Kia Telluride car, priced at $57,935
2027 Kia Telluride
new
Midnight Lake Blue exterior
Automatic
All-wheel Drive
$57,935
View Details
new 2025 Kia Sorento car, priced at $43,128
2025 Kia Sorento
new
Glacial White Pearl exterior
Unknown
All-wheel Drive
$43,128
View Details
new 2026 Kia Sorento car, priced at $29,757
2026 Kia Sorento
new
Glacial White Pearl exterior
Automatic
Front-wheel Drive
$29,757
View Details
new 2026 Kia Carnival car, priced at $40,970
2026 Kia Carnival
new
Aurora Black Pearl exterior
Automatic
Front-wheel Drive
$40,970
View Details
View All Inventory