Armando Reyes

Poor work performed, zero customer service, service advisor needs more training and how to speak with customers advisor needs more training and how to speak with customers More

by VILLAMARTINA57 Verified Customer Verified Customer

Report | Print

I went in with the date that I had scheduled on the Honda app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a tex app and they told me that I needed to call first to confirm if they even had the piece. What was the point of confirming on the app and through a text message if I still had to reschedule to go in to get the part fixed? Other than that. Good service. They worked on my vehicle very quickly. More

by emmoreno1218 Verified Customer Verified Customer

Report | Print

I took my 2025 CR-V in for its first service. They changed the oil and rotated the tires. After leaving, I noticed that I could hear a noise being made by one of the tires. It was a rhythmic nois They changed the oil and rotated the tires. After leaving, I noticed that I could hear a noise being made by one of the tires. It was a rhythmic noise that would occur with the turning of the tire. I assumedt the tire was out of balance. I called the dealership and asked if they balance the tires when they rotate them and explained the noise. The gentleman on the phone was helpful and said to bring it back in so they take a look at it and change out the tire if they needed to. So I go back, and they find like a weird low spot or something on the tire , and they say that it is ffrom us stopping hard or braking hard or something. They explain that when it was on the rear of the vehicle, we didn’t notice the noise, but once they moved it to the front of the vehicle, that’s when we could notice the noise. Despite what the gentleman on the phone told me, they now claimed there was nothing they could do for us other than sell us a new tire. They said we didn’t have any tire protection with our CR-V. I never had this issue with any of my Toyotas. Or actually any vehicles I’ve owned for that matter. I don’t recall stopping hard and anyway, and I don’t see how that could cause a problem on the tire. The dealership should’ve covered it. IIt was our first maintenance. It’s a brand new vehicle. I don’t think too highly of Clark Knapp or Honda at this point. I should’ve gotten anothert Toyota at Toyota of Pharr where I’ve gotten my other vehicles. More

by TEXASJMD Verified Customer Verified Customer

Report | Print

Awesome service from Armando. He took very good care of my car. He explained the type of service performed and was very courteous. He took very good care of my car. He explained the type of service performed and was very courteous. More

by REBECCA.RDZ Verified Customer Verified Customer

Report | Print

Great Service! I like that I don’t have to wait for a long time. They give me suggestions on what I need to do, like for example. I need new tires. I like that I don’t have to wait for a long time. They give me suggestions on what I need to do, like for example. I need new tires. More

by judithlop76 Verified Customer Verified Customer

Report | Print

Good courteous service. b b b b b b b b b b b b b b b b b b b b b b b b b b More

by tom.boedeker Verified Customer Verified Customer

Report | Print

Good and fast service was provided by this service department team. Keep up the good work. department team. Keep up the good work. More

by ALEX427CI Verified Customer Verified Customer

Report | Print

I have dealt with Clark-Knapp Honda for many years & they have always treated me very well! I have bought a number of cars from them and always got a good deal!They treat you like family!! have always treated me very well! I have bought a number of cars from them and always got a good deal!They treat you like family!! More

by PCERN Verified Customer Verified Customer

Report | Print

Overall great service! Very focused service and attention. Knowledgeable sales and service team who are attentive and willing to provide highly satisfactory services. Very focused service and attention. Knowledgeable sales and service team who are attentive and willing to provide highly satisfactory services. More

by myrgab Verified Customer Verified Customer

Report | Print

I had an issue and it was addressed promptly and was fixed even faster. Thank you fixed even faster. Thank you More

by TORIBIOPALACIOS Verified Customer Verified Customer

Report | Print