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Arnaldo Mella

Overview Reviews (233) Inventory (190)

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Arnaldo Mella

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Arnaldo Mella | Page 3

Assistant Service Manager

Gatorland Toyota

2985 N. Main St.
Gainesville, FL 32609

With Toyota since August 2010 as a Certified Toyota Technician. I'm really passionate about cars. I enjoy going to car shows.

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4.7

233 Reviews

With Toyota since August 2010 as a Certified Toyota Technician. I'm really passionate about cars. I enjoy going to car shows.

Overview Reviews (233) Inventory (190)

Dealership Experience

4 yrs, 9 mos

Industry Experience

13 yrs, 11 mos

Specialties & Trainings

CERTIFIED TOYOTA TECHNICIAN

4.7

233 Reviews

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233 Reviews of Arnaldo Mella

February 07, 2024

Dealership Rating

Employee Rating

I don't like to pay extra money when paying my bill, and I feel some recommended services mike be unnecessary. I feel some recommended services mike be unnecessary. More

by bembrige

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan , Brett Valentine

Helpful 0

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Feb 08, 2024 -

Gatorland Toyota responded

Thank you for sharing your concerns with us. Your satisfaction is our priority, and we appreciate your input as it helps us enhance our services. If you have any further questions or concerns, please don't hesitate to reach out.

February 06, 2024

Dealership Rating

Employee Rating

Best experience! ! Very happy with the first service on my Highlander. Very easy check in, great video and texting communication. ! Very happy with the first service on my Highlander. Very easy check in, great video and texting communication. More

by maryjo.spicer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 06, 2024 -

Gatorland Toyota responded

Thank you for your excellent feedback! We're happy you had the best experience during your first service on your Highlander. It's fantastic our check-in process was straightforward and that you appreciated our video and texting communication. Your satisfaction means a lot to us, and we're delighted to have exceeded your expectations. Thanks for choosing us for your service needs, and we look forward to serving you again!

February 04, 2024

Dealership Rating

Employee Rating

Service appointments are always available and timely. Not usually a long wait once we’ve arrived for our service appointment. Nice waiting area and amenities. Was a little disappointed this time in s Not usually a long wait once we’ve arrived for our service appointment. Nice waiting area and amenities. Was a little disappointed this time in service representative. Our vehicle was sold to us with off-road performance tires on it and we took note of the psi at the time of purchase. We noticed that when we’ve taken our vehicle in for routine service, the service center fills the tires 10psi over what is specified on the door and what was in the tires at time of purchase. When we asked the service rep why this was the case/could he confirm the correct psi, he avoided answering the question and instead talked about them being performance tires. Nothing about what the correct psi should be/why it’s been inconsistent. It was also recommended to us, based on mileage alone, that we get a realignment. We asked if the measurements showed that the alignment was off or if it was strictly recommended based on mileage. Again, he avoided answering the question. We got the alignment anyway (looked at the measurements after the fact and it was BARELY out), but this encounter made it seem like he was just trying to make a commission off of added services. We also didn’t get the sense that he knew the answers to the questions we had asked and didn’t want to take the time to get an answer. More

by RBOYER94

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 05, 2024 -

Gatorland Toyota responded

Thank you for providing detailed feedback about your recent service experience. We're pleased the service appointments are generally available and timely and that you find the waiting area and amenities nice. However, we apologize for any frustration caused by the lack of clarity and communication from our service representative regarding the tire pressure and alignment. Your concerns are valid, and we appreciate you bringing them to our attention. We value your business.

January 31, 2024

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Employee Rating

Arnaldo is great! He let you know things to be done and keep you update while the vehicle in shop He let you know things to be done and keep you update while the vehicle in shop More

by Gladys

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 31, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're happy that Arnaldo has been great in informing you about necessary tasks and providing updates while your vehicle is in the shop. We appreciate your business!

January 30, 2024

Dealership Rating

Employee Rating

Arnaldo is great! ! He keeps you up to date on the vehicle awhile in shop. He let's you know things that need to be done. ! He keeps you up to date on the vehicle awhile in shop. He let's you know things that need to be done. More

by webster1217

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 30, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're happy Arnaldo has been great in keeping you up to date on your vehicle and providing valuable information about necessary maintenance. We appreciate your business!

January 26, 2024

Dealership Rating

Employee Rating

Awesome communication with me throughout the process from beginning to job complete. Will request him next time. beginning to job complete. Will request him next time. More

by SAMMY.SLAUGHTER0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 26, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're happy that you had excellent communication throughout the entire process. We're glad to have met your expectations. We look forward to assisting you again. We appreciate your business!

January 16, 2024

Dealership Rating

Employee Rating

Great service Really great service Good communication, was in and out Will be back ?? was in and out Will be back ?? More

by levilewistech

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Arnaldo Mella

Helpful 0

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Jan 16, 2024 -

Gatorland Toyota responded

Thank you for your positive review! We're thrilled you had a great service experience with good communication and a quick in-and-out process. Your satisfaction is important to us, and we look forward to welcoming you back for any future service needs.

January 06, 2024

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Employee Rating

Your employee was very professional and very busy. The wait time was a little long. The wait time was a little long. More

by ksprobst

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 08, 2024 -

Gatorland Toyota responded

Thank you for your feedback regarding your recent experience. We appreciate your acknowledgment of our employee's professionalism, although we apologize for the extended wait time you experienced. Thank you for choosing us!

January 05, 2024

Dealership Rating

Employee Rating

Excelente i appreciate your service with my car for me it’s a pleasure to be your costumer it’s a pleasure to be your costumer More

by IMPACTOPRODUCTIONS2012

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 05, 2024 -

Gatorland Toyota responded

Thank you very much for your kind words! We're pleased to hear that you appreciate our service and have had a positive experience as our customer. Your satisfaction is our top priority, and it's a pleasure serving you. We appreciate your trust in our dealership and look forward to continuing to exceed your expectations in the future. Thank you for being our customer, and we hope to serve you again soon!

January 02, 2024

Dealership Rating

Employee Rating

Excellent service. The response time and knowledge of the staff was great. I felt very well taken care of and my car was very good. Thank you very much. The response time and knowledge of the staff was great. I felt very well taken care of and my car was very good. Thank you very much. More

by ASANCHEZT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 02, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're happy you received excellent service and that our staff's response time and knowledge met your expectations. Ensuring our customers feel well taken care of is a top priority for us, and it's rewarding to know that you had a great experience and felt confident in the care of your car. Your satisfaction means a lot to us, and we appreciate your kind words and trust. Thank you for choosing our dealership, and we look forward to continuing to provide you with exceptional service.

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