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Arnold Alsua
Arnold Alsua at Volvo Cars Santa Monica

Arnold Alsua

Service Manager

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
127 Reviews
4.9

127 Reviews

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127 Reviews of Arnold Alsua

December 21, 2025

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Employee Rating

Great service dept ! ! everyone cares about you and your car to make everything perfect thanks ! More

by Bill W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francisco Aguilar, Robert Munoz, Klaus de Paz, Florence Benjamin

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Dec 22, 2025

Volvo Cars Santa Monica responded

Hi Bill, we appreciate you sharing your experience with Volvo Cars of Santa Monica. It is great to know the service team took the time to make sure your vehicle was handled with care and that you felt supported throughout the visit. Feedback like this motivates our team to keep delivering the level of service our guests expect.

December 17, 2025

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Employee Rating

My car went in and was there for two weeks. They gave us a loaner. The communication wasn’t great and since we were initially told it’d be a day or two fix I would have expected better. My husb More

by MOLLYCLEMENT16
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

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Dec 19, 2025

Volvo Cars Santa Monica responded

Hello Molly, We’re sorry to hear that the timing and communication during your service visit at Volvo Cars of Santa Monica did not meet your expectations. We understand how frustrating it can be when a repair takes longer than anticipated and updates aren’t consistent. If you would like to discuss this further or need assistance, you can reach Mike Evans directly at 310-496-1161 or on his cell at 562-587-5332. He can review your experience and help address your concerns.

December 16, 2025

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Employee Rating

The staff is friendly and my car was done well ahead of schedule. It could not have gone smoother! More

by GRINSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

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Dec 16, 2025

Volvo Cars Santa Monica responded

We really appreciate you taking the time to leave Volvo Cars Santa Monica this awesome review, thank you!

December 11, 2025

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Employee Rating

It was great thanks again for being great, and customer focused, and super great, awesome. More

by STEPHEN.ANDREW.RAMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2025

Volvo Cars Santa Monica responded

Hello Stephen, thank you for your kind words about Volvo Cars of Santa Monica. We are glad to hear you felt well taken care of and that our team made your experience enjoyable. It means a lot to know our focus on customers made such a positive impression.

December 02, 2025

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Employee Rating

Everything went smoothly from making appointment, to completion of service as requested. The staff were professional and helpful. The facility is well kept. It was a positive experience. More

by YVONNECHANG8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz, Haik Panosian

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Dec 02, 2025

Volvo Cars Santa Monica responded

Thank you for the stellar review! We’re delighted to hear that our team's professionalism and our well-kept facility made your experience seamless and enjoyable. See you next time at Volvo Cars Santa Monica!

November 27, 2025

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Employee Rating

Great service amazing team. Was responsive and answered all my messages without hesitation or delay! More

by JOHNANDRAWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Nov 28, 2025

Volvo Cars Santa Monica responded

John, thank you for choosing us! We'll see you next time. Safe travels! - The Volvo Cars Santa Monica Team

Nov 28, 2025

Volvo Cars Santa Monica responded

John, thank you for choosing us! We'll see you next time. Safe travels! - The Volvo Cars Santa Monica Team

November 20, 2025

Dealership Rating
Employee Rating

Robert was very helpful and informative regarding any services my vehicle required. I very much appreciate his support and service. More

by eshin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

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Nov 21, 2025

Volvo Cars Santa Monica responded

Hello, we’re so glad to hear Robert could provide helpful and informative service at Volvo Cars of Santa Monica. It’s wonderful to know his support made a difference, and we really appreciate you taking the time to share your experience!

November 07, 2025

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Employee Rating

Everything was great and super convenient! Great communication. Ian was very professional. This was my third service in Volvo Santa Monica and I'm very pleased with the service. More

by KATE.SIMBEREVA
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian

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Nov 09, 2025

Volvo Cars Santa Monica responded

Hi Kate, it’s great to hear your service experience was easy and convenient. Ian will be happy to hear your kind words. We’re glad to have you back for your third visit and appreciate you trusting Volvo Cars of Santa Monica with your XC60.

October 31, 2025

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Employee Rating

Efficacy, professionalism, friendly staff. Thank you also to Klaus for keeping me informed about the status of my car. I like the fact that my car was received right on time and ready when I More

by CLAUDIA_DEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Klaus de Paz

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Oct 31, 2025

Volvo Cars Santa Monica responded

Claudia, we're happy to hear Klaus and our team kept you well-informed and on schedule. Thank you for choosing Volvo Cars Santa Monica! We wish you safe travels ahead.

October 30, 2025

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Employee Rating

They are very polite, quick and thorough. They take care of you as they fix your Volvo. Highly recommend. More

by DANIELPAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

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Oct 31, 2025

Volvo Cars Santa Monica responded

Hi Daniel, thanks for sharing your positive feedback about our team at Volvo Cars Santa Monica! We appreciate your business and hope to see you again down the road. Safe travels!

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