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Klaus de Paz
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85 Reviews
85 Reviews
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85 Reviews of Klaus de Paz
May 12, 2024
On my last visit for warranty service at Volvo Santa Monica, my service manager, Klaus, was excellent! His seamless communication and understanding of the issue was superb! He lent a clean loaner car an Monica, my service manager, Klaus, was excellent! His seamless communication and understanding of the issue was superb! He lent a clean loaner car and a brand new and outstanding quality. After the service finished, the estimated timeline was exactly what I expected, and pickup was another enjoyable experience. More
by OHSONO
Verified Customer
Helpful 
May 11, 2024
Robert helped me with a huge favor regarding my vehicle I would definitely be back to this dealership. would definitely be back to this dealership. More
by yurikamisama101
Other Employees Tagged: Robert Munoz, Arnold Alsua
May 03, 2024
Everyone was very helpful, great customer service. Klaus was excellent! He answered all my questions and explained certain technical processes regarding my using specific features in my car. He also Klaus was excellent! He answered all my questions and explained certain technical processes regarding my using specific features in my car. He also got me a very quick service appointment and was able to get me quickly taken care of when I arrived for my appointment Great service experience! More
by WONDERWOMAN424
Other Employees Tagged: Lilly
May 02, 2024
What a service we received! It started with Ignacio who helped with the issue, he is so knowledgable, kind and knows how to take care of things. Then we had a pleasure meeting L It started with Ignacio who helped with the issue, he is so knowledgable, kind and knows how to take care of things. Then we had a pleasure meeting Lily who greets customers and guide, exceptionally helpful. And afterwards Klaus who made things happen. We are grateful for all the efficiency, kindness, thoughtful approach and excellent service. More
by KS
Other Employees Tagged: Ignacio, Lily and team who fixed the card
April 30, 2024
Klaus in the service dept is great. He always provides honest guidance and truly exceptional customer service. Thank you to Klaus, Robert, and Jonny in the service dept! Russ in serv He always provides honest guidance and truly exceptional customer service. Thank you to Klaus, Robert, and Jonny in the service dept! Russ in service really is helpful and cool too. And Francisco is my go-to salesperson. Very knowledgeable and fun to work with every time my lease is due. More
by Car Buyer
Other Employees Tagged: Francisco Aguilar, Robert Munoz, Russ Kabrins , Jonny in service
April 29, 2024
Very personable professional group! And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. More
by JENNIFER@GIERSBROOK.COM
Other Employees Tagged: Robert Munoz, Arnold Alsua
April 26, 2024
The service here was great - I was having issues because I had an insurance device plugged into the OBD port, and they were able to diagnose the problem quickly and update my software. Everyone I spoke to I had an insurance device plugged into the OBD port, and they were able to diagnose the problem quickly and update my software. Everyone I spoke to was very friendly, and Klaus was kind enough to apply a discount on the new floor mats I decided to purchase while they had my car. More
by LD
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