Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
388 Reviews
4.9

388 Reviews

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388 Reviews of Klaus de Paz

November 09, 2026

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Employee Rating

Klaus kindly arranged for my blind spot indicator light to be repaired with no charge. Much appreciated! More

by JDAVENPRT
Service Price Transparency
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Recommend Dealer
Yes
Nov 09, 2026

Volvo Cars Santa Monica responded

Hi Daven! We are glad to hear you are totally satisfied with our service team! Thank you for choosing Volvo Cars Santa Monica and for sharing your feedback about Klaus and the team. See you next time!

October 28, 2026

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Quick friendly helpful and efficient service. Robert was available to give updates and I knew exactly what the status of my car was. More

by katrinemagas
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Oct 28, 2026

Volvo Cars Santa Monica responded

Hi Katrine, we're glad Robert kept you informed and made the process easy at Volvo Cars Santa Monica Service Center. We truly appreciate your positive feedback and look forward to assisting you again!

October 23, 2026

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I worked with Klaus. Fast turn around. He is professional. Klaus was thorough. Its too bad volvo terribly over charges for a 12V battery & installation. Klaus does not ma More

by HBROSMITH
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Service Communication
Recommend Dealer
Yes
Oct 23, 2026

Volvo Cars Santa Monica responded

It’s great to hear Klaus was professional, thorough, and able to get everything taken care of quickly. We understand your concerns about the cost of the 12V battery and installation, and we appreciate you sharing that perspective. Thank you for giving Volvo Cars of Santa Monica the opportunity to service your vehicle.

October 22, 2026

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It was professional and kind. Klaus was able to help me in every way i needed. Very greatful More

by NOAHKGLOBAL
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Recommend Dealer
Yes
Oct 22, 2026

Volvo Cars Santa Monica responded

Noah, it’s great to hear Klaus took such good care of you and made sure you had the help you needed. Thank you for choosing Volvo Cars of Santa Monica!

October 11, 2026

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My go to for maintenance. Excellent, fantastic service, thank you! Very highly recommend a+++ all around. More

by Volvoowner
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz , Lili, Johnny

Oct 11, 2026

Volvo Cars Santa Monica responded

We're thrilled to hear you had a fantastic experience! Thank you for choosing Volvo Cars Santa Monica for your maintenance needs. See you next time!

September 29, 2026

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I love my Santa Monica dealership. The service people are always polite, efficient and reliable. The car is all electric and sometimes beyond my understanding, but the service people e More

by TERIKAHN2003
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Sep 30, 2026

Volvo Cars Santa Monica responded

Hi Teri, We love hearing that you’re enjoying your electric Volvo! It’s nice to know our service staff are always there when you have questions about the technology or need a hand with something. We’re happy to have you as a customer at Volvo Cars Santa Monica!

August 26, 2026

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This is the only Service Center I go to for my Volvo. It is always a low stress experience. Everyone is polite and helpful. Klaus is professional, pleasant, and answers all my questions about needed work More

by doctordevika
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Volvo Cars Santa Monica responded

Hi, it means a lot to know Volvo Cars Santa Monica is the service center you trust for your Volvo. I am glad Klaus consistently provides clear answers and helpful guidance when your vehicle needs attention. It is great to know you can count on our service team to keep your Volvo performing at its best.

August 14, 2026

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I always get provided with the best customer service. Everyone is always so nice and helpful. I always leave satisfied. More

by JANET
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Aug 17, 2026

Volvo Cars Santa Monica responded

Hi Janet, thank you for your kind feedback! We're happy you always have a positive experience with our team. We look forward to seeing you again at Volvo Cars Santa Monica! Safe travels!

July 04, 2026

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They are so nice at Volvo Santa Monica. They are the same level of service every time. More

by SISSIOREILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Jul 05, 2026

Volvo Cars Santa Monica responded

Hello, thank you for sharing your experience with Volvo Cars Santa Monica. It is great to hear you consistently receive the same high level of service each time you visit.

June 13, 2026

Dealership Rating
Employee Rating

Took care of the issue the service department identified. It was a bigger deal than I anticipated, but an apparently necessary repair More

by GARY.N.JACOBS
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Jun 14, 2026

Volvo Cars Santa Monica responded

We’re so glad our team thoroughly explained everything that needed to be done to your vehicle, Gary! Thank you for choosing Volvo Cars Santa Monica and for this review. Take care!

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