Arnold Muse

He scheduled and appointment for 7:30a. I was informed prior to setting appointment service would only take 2-3 hours but after canceling work and driving 1 hour in traffic this guy told me I was informed prior to setting appointment service would only take 2-3 hours but after canceling work and driving 1 hour in traffic this guy told me they have to keep the car at least a day. I was blindsided and had no other transportation alternative. Very unprofessional, poor communication and zero accountability. More

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Scheduling an appointment was quick and easy. After discussing the car service needed, it taken for inspection and then I was advised of the required repairs, and cost. The entire process was s After discussing the car service needed, it taken for inspection and then I was advised of the required repairs, and cost. The entire process was simple and efficient, from check in to check out. More

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Castle has always taken care of our family automobile from buying equipment, brakes , tire rotations and oil changes , whatever the necessary of need. from buying equipment, brakes , tire rotations and oil changes , whatever the necessary of need. More

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I always get treated very well at Castle Buick GMC. Especially with Arnold. He provides excellent customer service every time. Especially with Arnold. He provides excellent customer service every time. More

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My wife took my 2023 GMC Canyon AT4 in for routine service and was told that the transmission specialist heard an issue with my trans. Now, the diagnosis device didn’t pick up any issue when she broug service and was told that the transmission specialist heard an issue with my trans. Now, the diagnosis device didn’t pick up any issue when she brought it in, nor did my app inform me of any problems. I was advised by the service adviser to bring it back so the specialist could investigate the problem. I brought it back (I also informed the shop that I was having transfer case issues), and the shop took over a week to repair my vehicle and the transmission specialist worked on my trans though I myself never had an issue with the transmission; but when I inquired about my transfer case problems I was told they mechanic couldn’t find any problems; but he found an issue with my transmission just from hearing something, are you serious!!!! A few days after I got my vehicle the check engine light came on, but it went off the same day. My problem with Castle’s mechanic shop is that I didn’t authorize a transmission repair, I brought it back so the mechanic could investigate and inform me of any issues. Now I don’t trust the work that was not needed and I have a transmission repair associated with my VIN, which in turn has decreased the value of my vehicle. I will never take my car to Castle ever again. Plus they owe me for a rental I had to get on my own dime; they keep xx’n me about that. I hate that I ever trusted Castle’s mechanic shop to do anything to my truck. More

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Great Sevice, people their treat you very well and with total respect. That’s why I continue to bring my vehicle to Castle Buick. total respect. That’s why I continue to bring my vehicle to Castle Buick. More

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We’re extremely pleased with our experience with the sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! More

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My customer experience is ALWAYS welcoming. From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the best! He is professional and knowledgeable. More

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Everyone was nice and professional, my service was quick, all my questions were answered, the waiting room is really nice and the process was easy all my questions were answered, the waiting room is really nice and the process was easy More

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The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More

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