Arsen Dagbashyan | Page 31

Very good service It was a very good experience o erall. It took longer but there wdre a lot of things that was done. Also they called for my uber which was a very nice It was a very good experience o erall. It took longer but there wdre a lot of things that was done. Also they called for my uber which was a very nice gesture. More

by joan_olvido Verified Customer Verified Customer

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A pleasing experience They met every request and were very professional about it. I would recommend it to others. I plan on coming back for more this summer They met every request and were very professional about it. I would recommend it to others. I plan on coming back for more this summer More

by ufcnoe Verified Customer Verified Customer

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Best people and best service!!! They picked up my car, sent a loaner, identified the problem that Beverly Hills BMW didn't, fixed the problem and returned the car clean and full powe They picked up my car, sent a loaner, identified the problem that Beverly Hills BMW didn't, fixed the problem and returned the car clean and full power. There is no better dealership and personnel More

by LDPLATT Verified Customer Verified Customer

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Oil change/ seat belt problem Amy was super nice and helpful. My car was ready in two days. Definitely love taking my car to Pacific BMW for service, my car was clean and ready to Amy was super nice and helpful. My car was ready in two days. Definitely love taking my car to Pacific BMW for service, my car was clean and ready to be driven. More

by KARENBOYADJIAN Verified Customer Verified Customer

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We had a very nice experience in getting our new car. We had a great experience when buying a brand new 2019 BMW X5. Staff is very accommodating, informative, polite and they are very knowledgeable. But t We had a great experience when buying a brand new 2019 BMW X5. Staff is very accommodating, informative, polite and they are very knowledgeable. But tire valve caps were missing when bought. More

by stuff4shiela Verified Customer Verified Customer

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Outstanding service Sevak Adamyan was very professional and efficient. Made the process extremely easy. Positive attitude, I can’t thank him and staff enough for great se Sevak Adamyan was very professional and efficient. Made the process extremely easy. Positive attitude, I can’t thank him and staff enough for great service . More

by Dinamahdi Verified Customer Verified Customer

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Everything was perfect fast and easy, good customer services excellent friendly staff, nice atmosphere. Definitely I will recommend all BMW fans shop from pacific BMW. fast and easy, good customer services excellent friendly staff, nice atmosphere. Definitely I will recommend all BMW fans shop from pacific BMW. More

by ALIKKRIST1008 Verified Customer Verified Customer

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Great service center, very friendly I always get a Great customer service at Pacific BMW service center and my car has being washed all the time. Quick service with a loaner vehicle. I always get a Great customer service at Pacific BMW service center and my car has being washed all the time. Quick service with a loaner vehicle. Thank you ! More

by pkrmo Verified Customer Verified Customer

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Organized Inefficiency It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific B It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific BMW was the most outstanding dealership I had experienced. With each visit my opinion gets lower. There is an indifference about the service and support group. Pacific is very good at telling the customer what they will not do. When I first went there for the explanation of how the systems work on the car, I spent one hour waiting while they washed the dam car. Then and only then did the tecnincation start, despite my request to start earlier. I would have gladly pay $20 to have it washed elsewhere. My password to access my account at Pacific website was not working. I called and was told that someone would call. And they did a day later and the form the voicemail it was clearly an imposition and a request not worth their time. So I don't use the site. I am sure if I have have called back it would have been the NO NO NO, in that special disparaging tone. During my two service appointments I can see that the people I interact with are well trained in placating the customer, and deflecting any comments with boilerplate response. I don't blame them. It is clearly the culture that Pacific has cultivated. If I question several ways, and am presisitenan I can get answers. The alarm that goes off everytime I start the car telling me not to use the "backup camera soley..." is so annoying I would seriously consider not buying another BMW. When asked about it, the standard Pacific respinose. No.. and NO and No in the most deprecating fashion. I don't want my speakers to make engine noise. Yes, that same response. "you are mealy a dumb BMW owner and you should know that Pacific is not going do anything that we don't deem necessary" Was having my wife's car serviced a few blocks away. Stopped in to schedule a service. Sorry sir, can't do that, you must call in. (She does no drive a BMW. After the purchase experience we were going to switch her to a BMS. Probably not now.) As it turn out, you are an just like the rest but more organized and diligent. Once the sale is done the customer will do it as you say! NO exceptions! But with a smile. I pity the poor soul that buys a BMW without every extended maintenance option possible. They appear to be your target prey. More

by richard310 Verified Customer Verified Customer

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Professional, Fast and Knowledgable I have had multiple BMWs, and this dealership and service center is by far my favorite. The way that they conduct themselves on the phone and in perso I have had multiple BMWs, and this dealership and service center is by far my favorite. The way that they conduct themselves on the phone and in person, their speed and availability, their willingness to discuss and be of service are magnificent every time. The servicing of my car has been timely and impeccable. I highly recommend Pacific BMW to anyone who is interested in a BMW. More

by Beate Verified Customer Verified Customer

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