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Arthur Drum
Arthur Drum at Schumacher Chrysler Dodge Jeep Ram of Delray
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Arthur Drum

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Schumacher Chrysler Dodge Jeep Ram of Delray

2102 S Federal Hwy
Delray Beach, FL 33483

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1 Review of Arthur Drum

January 28, 2020

Dealership Rating
Employee Rating

"The worst auto service -"

- bertbarb

Last year, took my car in because of a terrible odor. After a whole(not sure what they did), said it's good-to-go and bring it back if a problem. Brought it back with same problem and after a day, it's good to go.It wasn't so took it to another dealer who suggested I spray it with lysol which did the job. Several weeks ago, received a software update from Chrysler, suggesting if I didn't feel comfortable running the software, bring it into a dealer. Last week, I called Schumacher if they would run the update and they said yes, an appointment was not necessary. Brought it in today - greeter didn't know what I was talking about, couldn't get any help, sent me home. One hour of driving wasted. Will not use Schumacher for sales or service.

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Other Employees Tagged: Christopher Day, Fernando Bonilla , Rob Piekielski, Pedro Oliveira, Edwin Figueroa, Joshua Bigley

Jan 29, 2020

Schumacher Chrysler Dodge Jeep Ram of Delray responded

Bert, thank you for taking the time to offer your rating and review. We appreciate you. You are having an issue with a smell from over a year ago? Additionally, if I am understanding correctly, a software update issue? Please contact me in regards to your concerns. I am happy to assist in a resolve. You have flagged 7 people who have no connection to your concerns. Please reach out to me. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com

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