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Art Fritz
Refer Me
Art Fritz
Assistant Service Manager
Heritage Chrysler Dodge Jeep RAM Harrisburg
6070 Allentown Blvd
Harrisburg, PA 17112
13 Reviews
Dealership Experience
6 yrs, 8 mos
Industry Experience
37 yrs, 11 mos
Languages Spoken
English
13 Reviews
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13 Reviews of Art Fritz
February 20, 2024
This dealership's service department and customer service is top notch. NEVER go to Faulkner's. is top notch. NEVER go to Faulkner's. More
by Dorothy
Other Employees Tagged: Wesley Miller, Wendell Fletcher
Helpful 
September 30, 2022
Very easy to work with. Thorough with a very knowledgable staff. Have a ton of quality used vehicles to choose from with great prices. Thorough with a very knowledgable staff. Have a ton of quality used vehicles to choose from with great prices. More
by bseibert
Other Employees Tagged: Tina Main, Erin Spangler
August 30, 2022
Great dealership. My sales person was very helpful and knowledgeable and made my experience with buying an easy one. My sales person was very helpful and knowledgeable and made my experience with buying an easy one. More
by jgoryljr
Other Employees Tagged: Tina Main, Erin Spangler
July 18, 2022
My experiences with Heritage have been great after 2 vehicle purchases and many service visits they keep me coming back. vehicle purchases and many service visits they keep me coming back. More
by nathansharp18
Other Employees Tagged: Charles Artman, Wesley Miller , Ian Banning, Alan Cook, Janelle Holmes, Andrew Jackson, James Miner, Tom Stelzer, Phil Stillman
February 26, 2021
Julian checked off all the boxes. Very knowledgeable of the vehicle. Took the time and went over everything and made me feel comfortable with my purchase. Well deserved 5 stars for Julian and the team. the vehicle. Took the time and went over everything and made me feel comfortable with my purchase. Well deserved 5 stars for Julian and the team. More
by B. Carter
Other Employees Tagged: Megan Fitzkee, Cody Hollingsworth, Julian Rivera
January 16, 2021
Heritage and Mike Pease were fantastic! Our experience from beginning to end was positive. We definitely would recommend Mike and the rest of Heritage's team. from beginning to end was positive. We definitely would recommend Mike and the rest of Heritage's team. More
by brownwarren000
Other Employees Tagged: Megan Fitzkee, Tracey Mattern, Mike Pease
July 28, 2020
Art's the reason I purchased my new Jeep from Heritage I've been a customer of Art's since he was at another dealership many years ago. I used to have a Jeep with a Hemi and no one wanted to work on it, ex I've been a customer of Art's since he was at another dealership many years ago. I used to have a Jeep with a Hemi and no one wanted to work on it, except Art and his team. They have treated me like family from day one. Art is professional and always takes the time to explain all my options. So when my wife and I decided to buy a new Jeep, it was a no-brainer that we bought it at Heritage. Yes, you are reading this correctly. Art (a Service Manager) is the reason I bought a new Jeep from Heritage. Any time that I need service, I know that I will be treated well and get my vehicle back fixed right, the first time. A huge thank you to Art and his team! More
by noahdavis
Other Employees Tagged: Sierra Grubb, Tracey Mattern, Roger Parker, Johnathan Pierich
July 16, 2020
Items not completed We had specific things that we wanted taken care of and they were not addressed. We had to take the vehicle back to address our concerns. When our v We had specific things that we wanted taken care of and they were not addressed. We had to take the vehicle back to address our concerns. When our vehicle was sprayed with auto armor, goo in the back was not taken care of, and our middle seat was not lifted up to spray under. Again that had to be taken care of again. More
by eawagner2006
Other Employees Tagged: Charles Artman , Jetzabel Castro, Mike Pease
June 25, 2020
26May2020 I dropped my Jeep with a check engine light on. The Jeep drove fine minus the check engine light. I am told they need to replace the oil cooler, oil pressure sensor and plugs while they are in ther The Jeep drove fine minus the check engine light. I am told they need to replace the oil cooler, oil pressure sensor and plugs while they are in there. The following day I am called stating I have a blown piston and Heritage Service Manager Art Fritz told me I would have to replace the engine at $6k to $9k. Heritage Service refused to release my Jeep for a 3rd party inspection without payment of $962 for the service. I reluctantly make payment and the third party looks at the motor and provide photographic evidence that Heritage Jeep mechanic dropped a bolt into my piston chamber and subsequently started my engine and blew my engine. MileOne Heritage Autogroup Insurance is replacing the motor but the GM at Heritage Harrisburg has failed to acknowledge or even respond to multiple attempts to contact him regarding recouping the $962 in parts and labor that is the direct cause of my engine failure. Not only has the GM failed to contact me, the service manager was directing me that the payment would be refunded through insurance and the insurance company states it needs to be paid by the dealer. I hope you guys do the right thing by contacting me, refunding my money and apologize for the hoops I have had to jump threw for the past 5 weeks with my Jeep that you broke and tried to get me to pay to fix. Otherwise this is an example of failure at the mechanics level, service manager level and GM level. More
by S. H.
Other Employees Tagged: Phil Stillman
