Arthur Martel | Page 52

I had the plesure of purchasing a Toyota Yaris at Tufankjian Toyota. The purchase experience was seamless and pleasant. I contacted the dealership on the internet and received a prompt response fro Tufankjian Toyota. The purchase experience was seamless and pleasant. I contacted the dealership on the internet and received a prompt response from Bob Hadges. He was informative, personable and patient in reviewing my options. As someone who does not know much about cars, I was apprehensive about purchasing a car. Bob and all of the employees I dealt with (Ryan Tierney, Arthur Martel, Carlos Ortega, and Eric Francke)put me at ease knowing that I was dealing with honest, knowledgeable and trustworthy professionals. When I made an appointment to visit the dealership I immediately received an appointment confirmation via emaill. Upon my arrival, Bob met me and introduced me to Ryan. I was immediately impressed when Ryan had the phone information that I had given Bob over the phone on his desk. Ryan was knowledgeable and patient with all my questions about the car. He took me on a test drive and provided me with more car facts and told me about dealership services. I decided I wanted to purchase the vehicle and Ryan and I filled out the easy and short application. Bob checked in with us and I proceeded to speak with Eric Francke who was a great help. After a short time Ryan and Bob returned with an offer which we negotiated and I accepted. Meanwhile, Arthur Martel and Carlos Ortega were working behind the scenes to get me a lower interest rate unbeknownst to me. They were able to get me an interest rate half of what I hadThey expected! This allowed me to finance a "wrap around" package which was expertly explained to me. I know this addition made great economic sense to me, but the best part of all to me was that I could get a remote to turn on the car. I signed the financial documents with Arthur and met with Bob and Ryan making arrangements to return for the car. All the employees that I dealt with at the Tufankjian Dealership seemed truly interested in my satisfaction and went above an beyond to help me obtain the car of my dreams. There was no competitiveness among salespeople or high pressure sales tactics and they all worked together smoothly as a team with my happiness as their goal. I am confident that I will be well taken care of by this group of employees during the many years ahead that I intend toown this dream car. I would highly recommend to any potential car buyer to set up an appointment with Bob to meet with the other competent members of the Tufankjian Toyota team to inquire about their inventory. More

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I had gone to many dealerships looking for a good used I had gone to many dealerships looking for a good used truck and was unable to close a deal.I went to Braintree Toyota. A salesman named Sunny Ahuja I had gone to many dealerships looking for a good used truck and was unable to close a deal.I went to Braintree Toyota. A salesman named Sunny Ahuja greeted me, he was knowledgable had a good sense of humor,and there was no pressure. A few days latter I returned to drive a Tacoma we had found. Sunny&Mark Mcelroy(Sales Manager) worked with me to close the deal.Everyone I dealt with were both professional and accomodating. Rich V More

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financial difficulty can hit anyone, sometime without notice or reason, this team worked out something possible for me. I would recommend these guys over and over, thanks...management is wonderful. notice or reason, this team worked out something possible for me. I would recommend these guys over and over, thanks...management is wonderful. More

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I had researched what I wanted for a vehicle and narrowed it down from 5 to 2 dealerships. Tufankjian won my business because of Manuel Javier. The most non-pressure sales person I have met. He listened t it down from 5 to 2 dealerships. Tufankjian won my business because of Manuel Javier. The most non-pressure sales person I have met. He listened to what I wanted and found it for me. Great job!! More

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My husband and I recently purchased a RAV4 from this dealer. Everyone we met was courteous and friendly. Brian McGrath was our saleaman and from start to finish he was great! He answered all our questio dealer. Everyone we met was courteous and friendly. Brian McGrath was our saleaman and from start to finish he was great! He answered all our questions and spent the time to make sure we understood all of the features of the car before we left. We were very well treated and would not hesitate to recommend Tufankjian Toyota to anyone interested in a Toyota. We would also like to thank Bob, Bill and Arthur for all their help with pricing, financing and car options. More

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i highly recommend this dealer. they really work with you. you will come out of there feeling good . not ripped off. the sales team are very professional calm not running around trying to sale 5 car at t you. you will come out of there feeling good . not ripped off. the sales team are very professional calm not running around trying to sale 5 car at the same time.they spent with me about 4 hours and by any means i felt pressure to make a purchase. and the price was excellent the price that they gave was unbeatable. i check another dealer and they said it was a great deal that they would never be able to match it. just stop by and see for your self . More

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Bought a beautiful 2010 Prius. The selection at Tufankjian was great and the dealership and everyone was very pleasant, I stopped looking around at other dealerships. Bob Wilfand was great to work Tufankjian was great and the dealership and everyone was very pleasant, I stopped looking around at other dealerships. Bob Wilfand was great to work with - put up with the kids and all... The support team was great as well, Bill, Aurther, etc. I felt like they were happy to help me, never felt pressured. I would recommend Tufankjian highly. More

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Our experience was top notch from beginning to end. This is a great dealership, but even moreso a great service business operation. The employees we dealt with were all friendly and bent over backwards to is a great dealership, but even moreso a great service business operation. The employees we dealt with were all friendly and bent over backwards to help us. My wife and I were thoroughly impressed. We not only found a Toyata dealership we will continue to use to buy our cars for years, but we made friends with people there that talked to us not just about cars but about family, sports and books ("The Fall River Dream", which I now have on order at the bookstore. We are so pleased with our new Sequoia and with our dealing with The folks at Tufankjian Toyota of Braintree that we will do our best to send our friends and family to them when they are in the market for a new vehicle. Ned and Kristina Desmond Wellesley, MA More

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The service here was beyond excellent! Everyone went over and beyond with getting my car ready for me in ONE day! I am so pleased and thankful for their help and extraordinary and efficient work. and beyond with getting my car ready for me in ONE day! I am so pleased and thankful for their help and extraordinary and efficient work. More

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The experience we had with Toyota of Braintree surpassed our greatest expectations. The last time we bought a car (from another dealer!), we were very unhappy with the service and felt that any negative co our greatest expectations. The last time we bought a car (from another dealer!), we were very unhappy with the service and felt that any negative comments you ever hear about "used car salesmen" were accurate in the extreme in that case. This time, even with the good things we had heard about Toyota of Braintree, we still went in expecting the "used car salesman" mentality, maybe just a little better than before. What a difference we found! We were originally attracted to this dealer by the integrity and friendliness of Eric Francke, whom we have known for quite a while, years before we ever considered buying another car. He walked us through each step of our experience there, making sure everything went smoothly. And it did! Our salesman, Ryan Tierney, was friendly and personable, and extremely helpful. He answered all our questions, and made us feel comfortable and important! We feel that not only is he a great salesman, but now he is a friend as well. He and Eric went out of their way to help us find a car which is even better than what we expected to find, and the price was much lower than we expected to have to pay. The gentlemen that worked with us to get our financing, Walace Langame and Arthur Martel, were also very friendly and helpful, willing to work with us to get a loan with a lower interest rate than we were able to obtain from any bank. Walace got our loan started, and Arthur finished up, willing to explain every detail and answer clearly all our questions before asking us to sign anything. The next time we buy a car, we will definitely go to Toyota of Braintree. We would (and will, and actually have already) recommend them to anyone. Go there before you go anywhere else! P.S. And we LOVE our car! More

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