Arthur Simcox | Page 2

Efficient Service We are from the Bay Area and were in Weslake to attend a funeral when our "Drivetrain Malfunction" light came on. Imagine the panic that set in being We are from the Bay Area and were in Weslake to attend a funeral when our "Drivetrain Malfunction" light came on. Imagine the panic that set in being 300+ miles from home. I was 3 miles from Rusnak BMW, so I immediately called their service department and was told to bring my BMW in immediately. I was assigned to Service Advisor Art Simcox who was efficient, professional and sympathetic to our situation, yet realistic . He saw us immediately, but told us that diagnostics could not be run until the next morning and as soon as he could, he'd let us know what was wrong with our car. True to his word, Art notified us of a malfunction with a fuel injector and had it repaired and ready for pick up at 4pm. Thank you for your efficient service and getting us back on the road to get home as originally planned!! More

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Amazing Customer Service I have been taking my car to this dealership for over 9 years and they have always given me very good service. ART SIMCOX my service advisor always I have been taking my car to this dealership for over 9 years and they have always given me very good service. ART SIMCOX my service advisor always treated me as family and they always have my car ready on time. My sales advisor Vitaly Sklar is also amazing. Thanks guys for always taking care of my needs. More

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Very fast and friendly service Arthur was quick to support me upon my arrival, and service was completed as fast as could be expected. Thanks to all Rusnak BMW for the painless vis Arthur was quick to support me upon my arrival, and service was completed as fast as could be expected. Thanks to all Rusnak BMW for the painless visit! More

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Simply great service. Great service and wonderful staff really took good care of my car. Thanks to Art in the service department very pleasant courteous and professional. A Great service and wonderful staff really took good care of my car. Thanks to Art in the service department very pleasant courteous and professional. Always took care of me. More

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Great personal service from service adviser I has a great professional and personal services from service adviser it was quality work and personal care professional service it was very imp I has a great professional and personal services from service adviser it was quality work and personal care professional service it was very impressive and happy More

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Excellent service Art was so helpful and friendly. I couldn’t ask for better service. And my car was washed and vacuumed when l picked it up. Thank you! Art was so helpful and friendly. I couldn’t ask for better service. And my car was washed and vacuumed when l picked it up. Thank you! More

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Consistently Exceptional Service Experiences This dealership has won my business for the past 10 years. The moment I drive up, the service staff is there to greet me and help with minor or major This dealership has won my business for the past 10 years. The moment I drive up, the service staff is there to greet me and help with minor or major work that needs to be done on my car. More

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Art is the only service manager I will ever request I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I a I called at the time I was supposed to be there to say I would be 90 minutes late for an all day appointment. They told me it was no problem. When I arrived, Art checked me in, answered some questions about my car and pointed out that mice had been in the engine compartment. After some recommendations, I told him I have another appointment in 90 minutes and would need the reserved loaner car. He did some checking and said he would have my car ready. They were right on time, my car had even been washed (it was filthy) and I didn’t have to wait for paperwork. Effortless!! More

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Excellent Service & Advisor My experience was excellent from start to finish my Advisor was great & I was able to get a loaner car since the car was having warranty work done and My experience was excellent from start to finish my Advisor was great & I was able to get a loaner car since the car was having warranty work done and everything was completed on time !! More

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Pleasant Appointment on time car was clean when returned, loaner was ready, easy to get in and out . Friendly staff someone met me right as I parked my car. Appointment on time car was clean when returned, loaner was ready, easy to get in and out . Friendly staff someone met me right as I parked my car. More

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