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Arthur Simcox
81 Reviews
81 Reviews of Arthur Simcox
April 26, 2019
Service X6 Everything was smooth and correct. Quality was at the level one would expect from a BMW dealer. Keep up the good job. See you next time Everything was smooth and correct. Quality was at the level one would expect from a BMW dealer. Keep up the good job. See you next time More
by Niels
Helpful 
April 24, 2019
Service Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one Great experience with Art, as always. Really appreciate his support. He also went out of his way to get me a loaner when there may not have been one available. More
by MS64
April 24, 2019
professional, efficient customer service On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return On arrival I was greeted and escorted to Zach's desk while he was being paged. Art was working at his desk and when he finished and Zach hadn't return yet, Art asked for my key fob and started my service process. When does this happen any more? My experience these days is if you're seated at someone else's desk no one will offer to help you. You sit and wait ...True customer service. More
by TLAx1
Other Employees Tagged: Zach Sax
March 22, 2019
Great service Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but Art Simcox has been my service advisor for years. He is always so professional, kind and respectful. Usually dealing with “service” is anything but easy, not with Art. My car is always ready when he says it will be, he explains everything, and the experience has always been easy. He is one of the best reasons to service your car at Rusnak. Ivan in the service bay is also very helpful. I wouldn’t take my car anywhere else. More
by Mermaid1
Other Employees Tagged: Ivan
March 10, 2019
Great customer service Art went above and beyond to get me the best service possible. Victor is very knowledgeable and helpful. He cares about customers and works very hard Art went above and beyond to get me the best service possible. Victor is very knowledgeable and helpful. He cares about customers and works very hard on their behalf. More
by Marsha
Other Employees Tagged: Victor Bouhadana
March 08, 2019
Friendly staff, quick service and clean facility. Art promptly greeted me, was very intuitive about what service needed to be provided. He made sure my issues would be addressed & taken care of. I wai Art promptly greeted me, was very intuitive about what service needed to be provided. He made sure my issues would be addressed & taken care of. I waited for my vehicle & received updates on my phone & also from Art As far as what was happening with my vehicle & how much longer the service would take. Great experience, As always! More
by Feather
February 07, 2019
They made the best of a bad situation.My '18 X5 was towed in New 2018 X5 was towed in, requiring a complete fuel system replacement. The only frustration was the vagueness on BMW's knowledge of a known problem. New 2018 X5 was towed in, requiring a complete fuel system replacement. The only frustration was the vagueness on BMW's knowledge of a known problem. More
by nope
December 30, 2018
Great service Always thorough and pleasant. Nice facilities with amenities and comfort. Car was washed and ready to go on time. Work performed on a timely basis. Always thorough and pleasant. Nice facilities with amenities and comfort. Car was washed and ready to go on time. Work performed on a timely basis. More
by Anassim6
November 12, 2018
10,000 mile service Art my service guy is awesome and professional!! He got the car done quickly because I was waiting for it and I really appreciated that. Also the nice Art my service guy is awesome and professional!! He got the car done quickly because I was waiting for it and I really appreciated that. Also the nice car wash was also great. This dealership really takes great care of their customers!! The lounge upstairs is a great place to wait and relax and enjoy some great snacks and drinks. So glad I bought my BMW from Rusnak!! See Scott Smith my salesman for an amazing deal and non-pushy and and honest help!! Nancy the finance manager is awesome as well!! More
by Tikiman
Other Employees Tagged: Scott Smith, Nancy, finance manager
November 04, 2018
Outstanding Customer Service Excellent service from scheduling the appointment to picking up my car. Art Simcox was service advisor who did an outstanding job in quickly sche Excellent service from scheduling the appointment to picking up my car. Art Simcox was service advisor who did an outstanding job in quickly scheduling the service (which was to determine and fix the reason for why the check engine light was on); letting me know about how long it would take to resolve; keeping me updated on the status; explaining the issue with the engine; and what was done to fix the engine issue and related cost. This is second time Art has been the service advisor for me and i appreciate his high level of service. More
by edwardp
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