Arturo Gonzalez
Arturo Gonzalez at Beck & Masten Buick GMC South
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Arturo Gonzalez | Page 14

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.4
148 Reviews
4.4

148 Reviews

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148 Reviews of Arturo Gonzalez

June 29, 2021

Dealership Rating
Employee Rating

Very friendly, courtesy, honesty, and knowledgeable of what they do. More

by LUISGCG03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews , Manny Escalon, Gina Saez, Elyza Sanchez, Nora Torres

Jun 30, 2021

Beck & Masten Buick GMC South responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again soon. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 22, 2021

Dealership Rating
Employee Rating

We’ve had great experiences wit BeckNMasten for the last 11 years. Most often, we’ve worked with Toby O. Or with whom he has selected for us to work with. These have been excellent sales and service personn More

by NARYKIDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews , Manny Escalon, Gina Saez, Elyza Sanchez, Nora Torres, Toby O

Jun 24, 2021

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 29, 2021

Dealership Rating
Employee Rating

Poor communication every day my truck was there I have to call to verify if anything was being done they kept it for three days half of the issues were not resolved they claimed did they contacted my warrant More

by RSOSAJR
Customer Service
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Scott Korenek, Service Andrew

May 21, 2021

Dealership Rating
Employee Rating

My experience with Beck & Mesten was a good experience. I've been taking my vehicle there for service for little over one year. It is also convenient.. More

by Rufino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews , Manny Escalon, Gina Saez, Elyza Sanchez, Nora Torres

May 24, 2021

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 04, 2021

Dealership Rating
Employee Rating

Great customer service. Fast service service great great service great service great service great service great service great service great service great service great service More

by klittle0990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews , Manny Escalon, Gina Saez, Elyza Sanchez, Nora Torres

May 06, 2021

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2021

Dealership Rating
Employee Rating

The gentleman assisting me was super nice. As I waited in the waiting area, multiple employees grabbing coffee greeted me, and the other individuals that were waiting...I particularly loved how one answered More

by mvi7709
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Elyza Sanchez

May 05, 2021

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2021

Dealership Rating
Employee Rating

Great return time. What I ask for in addition to my services was not completed. The service was great overall and easy to get in for service. More

by WILSONLAURENNETTE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

April 01, 2021

Dealership Rating
Employee Rating

Still waiting for my recall part 4 weeks beside that everyone l spoke to were very nice and helpful very good place to buy car More

by MAGGIEMENDEZ37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 02, 2021

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 06, 2021

Dealership Rating
Employee Rating

I will never bring my car back here for anything! I brought my car in for an oil leak on Tuesday 2/23 and it didn’t get fixed until 3/5 and that was at the pressure of my mother stepping in and talking More

by CARTERPATRICIA63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Manny Escalon

Mar 10, 2021

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 25, 2021

Dealership Rating
Employee Rating

Arturo helped find out why my brakes on my new vehicle were so squeaky and took care of it. Despite the issues of the big, winter, Texas storm and shipment delays of parts, they kept me informed and got m More

by meghan.lee917
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez

Mar 02, 2021

Beck & Masten Buick GMC South responded

We appreciate your kind words, Meghan. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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