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Arturo Gonzalez
Arturo Gonzalez at Beck & Masten Buick GMC South
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Arturo Gonzalez | Page 2

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.4
148 Reviews
4.4

148 Reviews

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148 Reviews of Arturo Gonzalez

March 03, 2023

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Employee Rating

Great customer service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. More

by l_rhome@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews

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Mar 06, 2023

Beck & Masten Buick GMC South responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2023

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Best car dealership we have worked with. Customer service is excellent. Didn’t wait long for an appointment More

by Curlygip
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Recommend Dealer
Yes
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Mar 01, 2023

Beck & Masten Buick GMC South responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

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super efficient, took care of our vehicle in a very timely manner. Our vehicle was ready so much faster than we expected. Took hardly any time to get it in and out. More

by Chapman Cihlar family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews

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Feb 26, 2023

Chapman Cihlar family responded

Great service

February 21, 2023

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Customer Service was great and quick. It was a simple drop off and pickup! Thank you More

by Mark
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Recommend Dealer
Yes
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Feb 23, 2023

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2023

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Tried to make an appointment several times and each time I arrived I still had a 4 hour wait. Finally got oil changed and when I went to double check my fluids I noticed my wiper fluid was low as well as my More

by rpalacios33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frany Zepeda

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Feb 22, 2023

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

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Employee Rating

Service was great . Took a little longer than expected but understandable it was during lunch hours More

by MIRENEGAMBOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews

Helpful
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Feb 20, 2023

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 01, 2023

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The service is great. It was done in a timely manner. The team is very friendly More

by R_OREGON87
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Recommend Dealer
Yes
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Feb 03, 2023

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2023

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Employee Rating

Everything was ok. I noticed that they didn't put the paper mats inside the car when servicing..but unsure if that has changed. More

by tamika962003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 26, 2023

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Excellent service, friendly personnel, easy paperwork format, informative service personnel, the waiting room were spacious, comfortable, and the coffee was tolerable More

by ramnarinemc8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews

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Jan 27, 2023

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 22, 2023

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Employee Rating

Great oil change, didn’t wash the car, I couldn’t fine no cappuccino by nice friendly people More

by Alvin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gaby Cano, Frany Zepeda, Deanna Andrews

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Jan 24, 2023

Beck & Masten Buick GMC South responded

Alvin, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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