Ash Salaita | Page 11

Exceptional Customer Service at Bell Road Mitsubishi! We recently had the pleasure of working with Said, a sales associate at Bell Road Mitsubishi, and our experience could not have been better! From th We recently had the pleasure of working with Said, a sales associate at Bell Road Mitsubishi, and our experience could not have been better! From the very beginning, Said demonstrated professionalism and commitment, meeting us at the agreed time and immediately getting to work. He had already prepared to show us the vehicle we discussed over the phone, making the process seamless. We had a specific request—to find the same vehicle model as our current one, just a newer version. Said not only met our expectations but exceeded them by locating a vehicle in the exact color, make, and model we asked for. He went above and beyond, negotiating the best price and finding rebates to ensure we got the best possible deal. What truly stood out was Said's efficiency and respect for our time. He made the car-buying process quick and smooth, leaving us with the impression that we were valued customers. Additionally, he ensured that our Mitsubishi Connect system was properly set up and followed up with a call afterward to confirm everything was working well. Overall, Said provided the best car-buying experience we've ever had. His professionalism, dedication, and friendly demeanor make him a standout associate. We highly recommend him to anyone looking for outstanding service at Bell Road Mitsubishi! More

by uvanderwest19 Verified Customer Verified Customer

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Every time I come in for service I get greeted right away, they know my name and make sure I am good to go. This time for my 30k they offered a rental car so I was not stuck waiting. The manager is my f away, they know my name and make sure I am good to go. This time for my 30k they offered a rental car so I was not stuck waiting. The manager is my favorite, always happy, always willing to come out and say hello. More

by Verusha1975 Verified Customer Verified Customer

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From start to purchase and financing complete, this team was delightful to work with! Francisco, Osman and the management team were professional, courteous, and honest the entire process. I couldn't be happ was delightful to work with! Francisco, Osman and the management team were professional, courteous, and honest the entire process. I couldn't be happier as a customer. This week be the place I come first when I'm in the market for another vehicle. More

by Frankie Verified Customer Verified Customer

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Great service, ask for Randy for finance. I will recommend to any one looking for reliable vehicles. I will recommend to any one looking for reliable vehicles. More

by yume16459 Verified Customer Verified Customer

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Marco was friendly and knowledgeable same for ash. Dealership took care of a very minor consumer I had . Dealership took care of a very minor consumer I had . More

by Aladymazda Verified Customer Verified Customer

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They have been prompt and excellent with provided the needed service required for my Mitsubishi Outlander. needed service required for my Mitsubishi Outlander. More

by cneasham Verified Customer Verified Customer

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Salesman Abe was great, and very nice. No problem with him. It's management I have an issue with. Dealer didn't disclose missing VIN number that I have to go to MVD and hassle with. They a No problem with him. It's management I have an issue with. Dealer didn't disclose missing VIN number that I have to go to MVD and hassle with. They also gave me the impression that my vehicle was financed and loan approved at the time of signing the sales contract. In fact, they asked for more documentation 4-5 days later and told me it didn't actually fund for a week after the deal was supposedly done. Worst experience I've had with a car dealer in my life. They are shady and I wouldn't recommend them. I'm not interested in management responding to this review as this is all factual, and there is nothing they can do to fix this experience. More

by robertpoole232 Verified Customer Verified Customer

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Mimi has a great personality very person-centered and great customer service. She's honest and was very helpful in helping me make a great choice in a car that I could afford. Everybody in the finance de great customer service. She's honest and was very helpful in helping me make a great choice in a car that I could afford. Everybody in the finance department was great and the general manager as well. Thank you for helping me get into a car that I can afford. It's running well. Thank you. More

by BSTOCKMAN1968 Verified Customer Verified Customer

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Good service from Richard. He even bought burritos for us when our deal went past lunchtime. The manager, Ash, gave a good fee discount on our used car purchase. He even bought burritos for us when our deal went past lunchtime. The manager, Ash, gave a good fee discount on our used car purchase. More

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Before and After purchase you don't get treated the same,.Lack of professionalism we had to ask,for water,carwash ,and test drive .Finance stated they call next day never called when I call no answer. same,.Lack of professionalism we had to ask,for water,carwash ,and test drive .Finance stated they call next day never called when I call no answer. I called the sales man Said for discovered issues on the purchased car,he stated yea come in and we take of it.When I got there I was told by the same sales man I had to make an appointment after 30 days of purchase so my purchase warranty covers the issues we found on the purchased car. Flaking paint on tire rims with scratches, locked glove box,USB don't work, digital screen is not working properly. When I asked to speak with Finance manager Osman I was toldhe could not be found that maybe he was in the bathroom after 40 minutes, I walked over to Osman office he recognized me and asked me to give 2 minutes and he would come see me,I waited another 30 minutes and finally got tired of waiting and left the dealership. More

by EDUARDOBARRAGAN88 Verified Customer Verified Customer

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