Asha McDaniel

My experience was awful. The service notes for my appointment were not read fully and clarification was not asked for until I pushed back. My services were delayed due to a m The service notes for my appointment were not read fully and clarification was not asked for until I pushed back. My services were delayed due to a machine breaking while my car was on it, which was not communicated to me until I called to figure out why there weren't updates after three days. Then, I find out later my keys were lost and the rep was not transparent about that. At one point, my entire vehicle was unaccounted for and I had to walk the lot to find it for them. The loaner was also not communicated to the team so it was not ready when I showed up to get it. Then when my car was finally ready, I left the lot and within minutes my tire was low on air showing it had not been fixed so I had to go in again. The only positive was working with Asha. She was a pleasure. More

by STEPHAK88 Verified Customer Verified Customer

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Very helpful and showed she cared about the situation and she was quick 10/10 she was quick 10/10 More

by asundeaira.gandy19 Verified Customer Verified Customer

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I didn’t purchase my vehicle from Heiser , but have made it my preferred service dealer. I brought my vehicle in for my second , first xx Heiser, oil change and tire rotation. I’m very satisfied with the se it my preferred service dealer. I brought my vehicle in for my second , first xx Heiser, oil change and tire rotation. I’m very satisfied with the service writer and the professionalism she showed upon and during my visit. Although arriving at my vehicle after service. I noticed oil smear on the exterior driver door and drops of oil on interior driver door. I brought it to service writers attention and she instructed me to return to wait area and when I returned, problem was resolved. I’m very particular about my vehicles and was the main reason that I chose Heiser for service. I was quite surprised and concerned when I had the experience I had. More

by mwagner28 Verified Customer Verified Customer

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I will never bring other car to them. Told me it would be around $1200 to fix the car. That had nothing todo to really fix it. Told me it would be around $1200 to fix the car. That had nothing todo to really fix it. More

by Milwaukee_guy_17 Verified Customer Verified Customer

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I had to come back as they didn’t check the tire pressure after rotating tires. after rotating tires. More

by LEAZER Verified Customer Verified Customer

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Fast, friendly and respectful Easy to schedule an appointment and had all items that I needed replaced in stock appointment and had all items that I needed replaced in stock More

by BIVEY72 Verified Customer Verified Customer

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Car was fixed in a timely manner and the ladies in the service department did an excellent job being patient with me and answering all my questions. I felt very taken care of through a stressful time. service department did an excellent job being patient with me and answering all my questions. I felt very taken care of through a stressful time. More

by NCITHIER Verified Customer Verified Customer

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First time I went there they said my broken rear windshield wiper wasnt covered under warranty, went somewhere else and it was covered. Next time they tried charging me for an oil change when I spec windshield wiper wasnt covered under warranty, went somewhere else and it was covered. Next time they tried charging me for an oil change when I specifically told them not to do anything unless I approved. Then ij the matter of a couple a couple weeks the diag fee more than doubled in price and when I asked another customer service employee, they said the diag was like $100 less than what the first person said. More

by brendan.hausch Verified Customer Verified Customer

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Outstanding service. Awesome customer care. Asha at the service counter is absolutely amazing. Love bring my truck here Awesome customer care. Asha at the service counter is absolutely amazing. Love bring my truck here More

by Hitmen30 Verified Customer Verified Customer

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Replacement part for my car took 4 weeks. Repair girls were very nice. Your contact us email is AWFUL! Repair girls were very nice. Your contact us email is AWFUL! More

by riege Verified Customer Verified Customer

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