Ashleigh Spenner | Page 53

Simple and quick friendly service Dropped off my vehicle for service and had a quick service visit and was told about the great tire sale they have going on. I’m planning on doing all Dropped off my vehicle for service and had a quick service visit and was told about the great tire sale they have going on. I’m planning on doing all my service work with Racine Toyota More

by Thankfulcustomer12 Verified Customer Verified Customer

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25000 mile maintenance Racine Toyota never ceases to provide outstanding service. When my lease is up, I will definitely work with Jakub for my next lease or purchase. He is Racine Toyota never ceases to provide outstanding service. When my lease is up, I will definitely work with Jakub for my next lease or purchase. He is very knowledgeable, friendly and even included my daughters in explaining all the features of my Highlander. The service department personnel are top notch! They are very aware of their customers time and keep appointments to the time scheduled and update you along the way. They are prompt to return phone calls and the automated email reminders are great. The service, follow up and schedule accommodations are the best around. This service I had them also detail my car, it was filthy inside and out and loaded with dog fur from my German Shepard. When I picked up my car it looked brand new, like it just drove off the new car showroom floor. Thank you to everyone at Racine Toyota for never letting me down. More

by lynn.michelau Verified Customer Verified Customer

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Great Service Had a hitch put on my Highlander. As usual the service department did an outstanding job. My mechanic did a great install The only reason I'm answeri Had a hitch put on my Highlander. As usual the service department did an outstanding job. My mechanic did a great install The only reason I'm answering this survey because I've seen negative ones out there. I can't stress enough that these people would fail to provide great service. Good job service Dept. I appreciate your professionalism. More

by SHERFINSKI Verified Customer Verified Customer

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A job well done The GIRLS did a great job of taking my order. When I entered the garage I was soon approached by a service tech. The job was swiftly completed. The GIRLS did a great job of taking my order. When I entered the garage I was soon approached by a service tech. The job was swiftly completed. More

by louarn323 Verified Customer Verified Customer

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gteat Service! Very helpful with great services! Would highly recommend. The car wash is much appreciated. No worries that the service was complete with excellence. Very helpful with great services! Would highly recommend. The car wash is much appreciated. No worries that the service was complete with excellence. The email service reminders keep me on track for my next service. More

by dennispost2000 Verified Customer Verified Customer

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High quality workmanship in friendly environment Great place to do business. Everyone in the service area is so friendly and they make you feel that they want to help -- and they deliver! Very happy Great place to do business. Everyone in the service area is so friendly and they make you feel that they want to help -- and they deliver! Very happy with how my car turned out. Women can feel comfortable and valued when working with Racine Toyota. More

by Bratsky6 Verified Customer Verified Customer

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They worked with me There were positives and negatives. The first negative was that the price of the parts was quoted higher than another estimate I brought in and had to There were positives and negatives. The first negative was that the price of the parts was quoted higher than another estimate I brought in and had to ask to get a price match. Positive-they matched the price. Negative-the parts department ordered the wrong part and I had to come in 2 separate times to get repairs done because the wrong part was ordered at first. I asked if I could get a free oil change for my trouble, Ashley asked the manager if he could do that and he gave me a $50 credit instead. This is a positive. To make my experience better, I would have preferred that the parts department match the price without me asking and that if there is an error from the service department (such as ordering the wrong part), that Toyota would offer a credit without me having to ask. They did take care of me after I asked, I would feel better knowing that it’s also Toyota’s goal to take care of me too. More

by DOUBLEE73 Verified Customer Verified Customer

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Great service Brought my 2018 RAV 4 in for it's 5000 mile service, in and out in 40 mins and car cleaned and washed, can't beat it. Brought my 2018 RAV 4 in for it's 5000 mile service, in and out in 40 mins and car cleaned and washed, can't beat it. More

by FMA20010 Verified Customer Verified Customer

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Maintenance Had my front brakes replaced, because they were bad. My service advisor helped me get the right brakes I need for me, and what I thought was a reasona Had my front brakes replaced, because they were bad. My service advisor helped me get the right brakes I need for me, and what I thought was a reasonable price. You have earned my trust and will be back. More

by SPINNAVY86 Verified Customer Verified Customer

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waisted trip I was due for my 25,000 ck, thinking I was due for an oil change I made an apt. I am not close to the dealership. I was told I am only due for tire I was due for my 25,000 ck, thinking I was due for an oil change I made an apt. I am not close to the dealership. I was told I am only due for tire rotation. If iI new that I would not have made an apt, as it is much to far of a drive for just that. When I made the apt. they should have told me what I was only due for and if I was having any issues to let them know as to take care of everything at once. I think next oil change and anything else will be done at Kenosha Car Max. Becky Wishau More

by blwishau Verified Customer Verified Customer

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